2021 KIA TELLURIDE Complaints

On 7/8/23 I noticed the paint on my 2021 Kia Telluride peeling off. After some research, the peeling of the paint on Kia cars seems to be prevalent in several Kia models. I've made an appointment with the dealer for next week, 7/17/23. At this point, the vehicle has not been inspected regarding the peeling paint by the manufacturer, police, insurance representative, or other business. I've inspected my Telluride, and as of today, 7/10/23, the paint has only peeled off of the read door in one spot. I will include a picture.

I was pulling out of a parking lot going about 3 mph. There were no other vehicles around and the windshield cracked right in front of me. I called my insurance and explained to them the strange event that just took place, and they said that it would be a deductable of $500.00 or around $1000.00. Reasearch has proven that quote. The next day I went out to the car to start it up so the kids wouldn't be so hot. I watched the 6 inch crack from the day before, turn into a a 3.5 foot crack. Kia dealer says it's a rock chip so outside of warrenty. There is absolutly no way that a rock hit my windshield with no other cars around, and me going 3 MPH. I contacted Kia customer service, and was told that the dealer said it was a rock chip, therefore it was out of warrenty. At this point I am so terrifed to put my kids in that car, because look what happened when going at very sluggish speeds. On top of all of that, the replacment windshields are also prone to cracking, so all of us Telluride owners are between a rock, and a hard place. Someone, please look into this and force Kia to make it right to all of us who just bought a new family vehicle. I do have pictures of the windshield, however I cant upload them due to the very low upload space on this NHTSA website. Please reach out with an email and ill get them to you ASAP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2021 Kia Telluride. Driving home from work 6/8/23. Small crack developed in the windshield on passenger side lower corner. Has spread quickly across windshield. Left message with service department of local KIA dealership in Murfreesboro Tennessee inquiring about Kia "Customer Satisfaction Initiative" concerning windshield cracking. No call back after 8 days. Left email on KIA Corporate Customer Service Website on 6/12/23 inquiring about windshield "Customer Satisfaction Initiative". No response from Kia after 6 days. The Kia Web Site claims they will respond to inquiries within 48 hours but have not. Because this defect affects driver visibility I would consider this a safety issue.

The front windshield is pitting. There are many divots in the windshield. I purchased the car brand new and have noticed new marks over the 2 years of ownership.

The contact owns a 2021 Kia Telluride. The contact stated that while engaging the Forward Collision Avoidance system per the manufacturer’s instructions, the Forward Collision Avoidance system failed to engage. The contact stated that the Forward Collision Avoidance system was inoperable. The contact stated that while driving and approaching another vehicle, the Forward Collision Avoidance failed to engage. There was no warning light illuminated. The vehicle was taken to the dealer several times. The dealer test-drove the vehicle and informed the contact that the Forward Collision Avoidance system was operable when the Adaptive Cruise Control (ACC) mode was activated. The dealer diagnosed that no issues were found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 9,300.

My windshield has suffered a crack and several knicks from road debris hitting it. The windshield does not seem as resistant to damage from small pebbles/road debris as it should be.

The rear self-levelling shocks have failed completely, providing no shock absorbtion whatsoever. The vehicle is extremely difficult to control on bumpy roads even at moderate speed as it bounces so violently it is difficlult to maintain steeering. My vehicle is a 2021 Telluride SX with towing package

While at a red light after exiting the highway, the vehicle lost all power and functionality. The car was in drive, and the brake was pressed in. No buttons had been pressed to shut down the vehicle. I had no power and no ability to restart the vehicle. I placed the vehicle into park and attempted to turn on my hazard lights. Unfortunately, there was no response from the vehicle, and though I was interrupting traffic, I could not provide any visual indicators to oncoming traffic. After moving the vehicle into park, I was unable to move the car into neutral. After approximately five minutes, without the brake being pressed or any button is pressed, the vehicle turned on its own. I was able to move the car into drive and continue to function as expected. Prior to this, I had used the vehicle to drop off my kids at daycare (which required turning on the vehicle, driving, and turning off the vehicle). This event occurred roughly 40 minutes after a mix of highway and city driving. From a safety perspective, this was very concerning as I had no way to indicate to other drivers that my car was not driveable. Fortunately my children were no longer in the car. I was very concerned that not only the car lost all power and functionality, but was more concerned that the car started on its own. I was also concerned that if I had not moved the car to park and somehow it turned back on if left in drive what potential damage could have been done to me, another vehicle and potential injury 30K service and all recalls had been satisfied prior to this by an authorized Kia dealership.

My wife had placed our two children in the car in their car seats. She attempted to start the vehicle by pressing the brake and the starter button. Though all the dome lights and other normal electrical items were on at the time, as soon as she attempted to start the car, it instantly went dead. There was no power to anything, and all the interior dome lights did not work. No matter how often she attempted, she could not start the vehicle, even with accessory mode. It was almost as if the battery had been suddenly removed from the vehicle. At no point was the car moved outside of park. My wife removed our two kids from the vehicle, and shortly after, they were secured in our other vehicle; without my wife being in the Telluride, the car turned on itself. All interior lights were on, and the car was functional. She found that while the radio was on, the HVAC that had been on was now off. In addition, the fuel performance reset to zero. She turned off the vehicle, and we could not reproduce the issue. From a safety perspective, this was very unnerving as it involved our children in our car, but also that the car started on its own after five minutes. If we were not at home and the car could have been running in the garage without our involvement. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.

While in drive, the battery discharge warning was displayed inconsistently, similar to what had occurred sporadically on January 21 and January 23. Without notice, multiple indicator lights started flashing, including low tire pressure, Safety features such as check forward collision assist system, and more. Power steering failed, and ultimately had to coast into a safe location. This resulted in a tow to the dealership, where after multiple days, the dealership found that the alternator failed and replaced it under warranty. This could have negatively impacted not only my safety but the safety of others as the vehicle safety features were not operational and I lost full functionality of the vehicle such as power steering loss. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.