2021 KIA TELLURIDE Complaints

Went to pick up our new car from the dealer on Saturday 4/17 and noticed the windshield had a chip. Waited a couple of hours for the dealer to fill the chip. On Sunday 4/18 I noticed a second windshield chip, so I called Safelite and scheduled an appointment to have it filled Tuesday 4/20 which was their first available date. However, the chip turned into a crack on Monday 4/19 even though it was parked in the garage overnight. The initial crack was about 4 inches long and since then it has traveled across the windshield. The cracked windshield impacts visibility, and I'm also concerned about the integrity of the windshield and the possibility of glass shards breaking away and becoming a hazard for the driver and occupants.

DRIVER'S SIDE WINDOW REMAINED STUCK OPEN ABOUT 1 INCH WHEN DRIVER ROLLED DOWN WINDOW WITH SLIGHT TAP ON WINDOW SWITCH DRIVING MOTION AT HIGHWAY SPEEDS. WINDOW WOULD NOT GO UP OR DOWN WHILE IN MOTION WHEN USING SWITCH TO OPEN OR CLOSE WINDOW EVEN AFTER COMING TO COMPLETE STOP (ON SHOULDER OF ROAD) AND SHUTTING DOWN VEHICLE. WAS ABLE TO FIX WHEN PUTTING VEHICLE IN ACCESSORY MODE (NOT RUNNING OR IN MOTION) AND PLACE HANDS GENTLY ON BOTH SIDES OF WINDOW TO GENTLY MOVE UP TO HIGHEST ALLOWED POSITION THEN CLOSE WINDOW WITH SWITCH. THIS FIXED THE PROBLEM AND WINDOW SWITCH OPERATED AS USUAL. VEHICLE MILEAGE WAS AROUND 3,100. WE BELIEVE THE CAUSE IS A SAFETY SENSOR IN THE WINDOW SWITCH COMPONENT THAT DETECTS OBSTRUCTION IN WINDOW WHICH STOPS WINDOW FROM OPERATING. READ OTHER FORUMS THAT STATED WINDOW GOT STUCK OPEN AT HIGHWAY SPEEDS AND WOULD NOT MOVE. THEIR FIX WAS TO OPEN SUN ROOF AND THEN SHUT DRIVERS SIDE WINDOW. THIS DID NOT WORK FOR US. HTTPS://TELLURIDEFORUM.ORG/THREADS/LESS-THAN-40-MILES-AND-THE-WINDOW-IS-BROKEN.912/ [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I DROVE MY BRAND NEW TELLURIDE OFF THE LOT WITH 11 MILES ON IT. BEFORE I GAINED SPEEDS OVER 50MPH MY VEHICLE WOULD JERK AS IT CHANGED GEARS AND THE RPM INCREASED. AFTER I STOPPED AT STOP SIGNS OR RED LIGHTS AND THEN BEGAN TO ACCELERATE AGAIN, THE CAR WOULD JERK, THE ENGINE WOULD REV UP AND NO ACCELERATION WOULD HAPPEN. IF I KEPT PRESSING THE GAS, EVENTUALLY THE CAR WOULD JERK AGAIN, CATCH THE GEAR AND DRIVE. THIS HAPPENED EVERY SINGLE TIME I WOULD STOP AND GO AGAIN. OVER SPEEDS OF 50-60MPH I DID NOT HAVE THIS PROBLEM.

WHEN DRIVING THE VEHICLE AT HIGHWAY SPEED THE PASSENGER NAD DRIVERS WINDOW FLEXES AND WILL NOT ALWAYS ROLLUP. THE WINDOW FLEXES ENOUGH THAT IT CONTACTS THE DOOR GASKETS AND IT ASSUMES THERE IS A PINCH POINT AND ROLL THE WINDOW DOWN. THE ONLY WAY TO CORRECT THIS IS SLOW DOWN TO LESS THAN 55 MILES AND HOUR OR FIDDLE WITH THE WINDOWS TO TRY AND GET THE BACK PRESSURE REDUCED. THE KIA DEALER CAN REPLICATED THIS AND KIA TECH LINE SAYS THIS IS OPERATING WITHIN DESIGN.IT IS NOT A SEFEY ISSUE TO SLOW DOWN ON A HIGHWAY TO ROLLUP[ A WINDOW OR BE DISTRACTED WITH A WORKAROUND.

WHILE DRIVING AT HIGHWAY SPEEDS ON THE HIGHWAY, WE HEARD A LOUD CRACK AND OUR SUNROOF BURST OPEN AND SHOWERED US WITH TEMPED GLASS. IT WAS VERY STARTLING AND CAUSED MY WIFE TO VEER INTO THE OPPOSITE LANE MOMENTARILY. THE SUNROOF BURST OPEN IN AN UPWARD FASHION. NOTHING HIT THE SUNROOF GLASS. THE WEATHER WAS CLEAR. OUTSIDE TEMPERATURE WAS APPROXIMATELY 55 DEGREES FAHRENHEIT.

TL* THE CONTACT OWNS A 2021 KIA TELLURIDE. THE CONTACT STATED UPON PLACING A SEAT CUSHION IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE OCCUPANT SENSOR WOULD NOT RECOGNIZE THE WEIGHT OF AN OCCUPANT IN THE SEAT WITH THE CUSHION. THE CONTACT STATED THAT THE CUSHION WAS A NECESSARY SAFETY FEATURE NEEDED FOR HER HUSBAND DUE TO A DISABILITY. THE CONTACT CALLED GRINDSTAFF KIA (3608 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 262-4200) AND WAS INFORMED THAT THEY COULD NOT ASSIST HER WITH THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

THE WINDSHIELD HAS A CHIP AND 12-INCH CRACK AFTER 2000 MILES OF HIGHWAY DRIVING. THERE WAS A MINOR ROCK HIT BUT NOTHING THAT SHOULD HAVE CAUSED THIS SORT OF ISSUE.

BOUGHT KIA TELLURIDE 2021 IN DEC 2020, ITS WINDSHIELD BROKE IT SELF WHICH APPEARS TO BE FRAME STRESS RELATED ISSUE, DEALERSHIP ENGINEERS CAME TO THE SAME CONCLUSION. I RESEARCHED MORE AND FOUND THE SAME REPORTED ISSUES ON YEAR 2019 AND 2020 TELLURIDE. LOOKS LIKE KIA HAS NOT FIXED THIS CRITICAL DEFECT AND REFUSING TO ACCEPT THAT THERE ARE SERIOUS DESIGN ISSUES WITH KIA TELLURIDE. I REPORTING THIS AS I BELIEVE THIS DEFECT IF NOT CORRECTED WILL RESULT IN INNOCENT DEATHS. THIS IS SHAMEFUL THAT A MULTIBILLION DOLLAR COMPANY DOESN'T CARE ABOUT THE LIVES OF THEIR PAYING CUSTOMERS.

WINDSHIELD CRACKED, UNSURE OF WHEN OR WHERE, BUT WENT FROM 2 INCHES LONG TO WHOLE WINDSHIELD IN A MATTER OF A DAY OR TWO. CAN'T FOR THE LIFE OF ME FIGURE OUT HOW IT HAPPENED, NOTICED IT IN THE DRIVEWAY. MILEAGE WAS APPROXIMATELY 8K MILES.

WE JUST TOOK OUR FIRST TRIP IN OUR KIA TELLURIDE - 1,700 TOTAL MILES. THE VEHICLE HAD 1,200 MILES BEFORE THE TRIP. BY THE TIME WE RETURNED HOME, THERE IS ONE MAJOR CHIP, ONE MINOR CHIP AND OVER 20 MICRO-CHIPS/POCK MARKS IN THE WINDSHIELD. THE WINDSHIELD ALREADY LOOKS WORSE THAN THE SEVEN-YEAR OLD, 115,000-MILE HONDA ODYSSEY'S WE CAME FROM (WHICH TRAVERSED THE EXACT SAME ROUTE AT LEAST 10 TIMES). YOU WOULD THINK THE FRONT OF THE TELLURIDE WOULD BE A MESS IF THE WINDSHIELD IS THAT BAD, BUT WE CAN FIND ONLY ONE SMALL NICK IN THE PAINT ON THE HOOD. THERE WAS ONE, AUDIBLE ROCK HIT ON THE TRIP - WE ASSUME THAT IS THE BIG CHIP. THE AFOREMENTIONED ODYSSEY TOOK SEVERAL SIMILAR OR BIGGER HITS THAN THAT WITH NO DAMAGE WHATSOEVER. AS FOR ALL THE POCK MARKS, IT SEEMS THOSE WERE CAUSED BY SIMPLY DRIVING DOWN THE INTERSTATE. THEY ARE NOT CONCENTRATED IN A PARTICULAR AREA OF THE WINDSHIELD - THEY ARE ALL OVER. WE LOVE EVERYTHING ELSE ABOUT THE VEHICLE BUT NOW HAVE TO LOOK THROUGH WHAT SEEMS LIKE A 10-YEAR OLD WINDSHIELD AFTER SIX WEEKS OF OWNERSHIP, AND ARE LEFT TO WONDER IF ANY OF THE MICRO-CHIPS WILL LEAD TO FURTHER DAMAGE. THE TELLURIDE WINDSHIELD IS CLEARLY NOT UP TO PAR. WE ARE NOT INTERESTED IN REPLACING IT WITH NEW KIA GLASS UNTIL THEY RECTIFY THE PROBLEM. THE ATTACHED PHOTO IS OF THE BIG CHIP. ABOVE THE BIG CHIP (ABOVE THE BLACK DOTS), YOU CAN SEE A FEW OF THE POCK MARKS/MICRO-CHIPS MENTIONED.