2020 KIA TELLURIDE Complaints

Low beam headlights cause oncoming traffic to swerve and to flash bright lights, as if they are being blinded by low beams in this car. Car has no load or extra weight, and yet this happens dozens of times per week with oncoming cars flashing their lights as I am approaching. Dealership refused to look at this concern, saying that if I did not purchase a new $15,000 engine, then my factory warranty would not be honored. The car is running fine. Other mechanic shops not affiliated with Kia say the headlights are perfectly adjusted to factory specs and there has been no shift or movement. One offered to bend metal to lower the beam, but he said this was not factory specs and so I declined. While refusing to address this issue, the Kia dealer that sold me this car also refused to repair the recalled trailer brake light harness, which is violation of federal law. The Kia owner's online portal is also non-responsive. I tried to address this there, where they assigned Case # 14685919. I am concerned about endangering other drivers with this, but Kia will not address this customer's concerns. Perhaps attorneys who query NHTSA database will force a solution before someone is harmed by this.

Windshield was repaired September 2020 after a rock chip spread immediately after impact. The recall covered the expense of that replacement. However, the new windshield has the same defect and another rock chip spread immediately and was quite large on impact March 2022. I was driving in a parking lot when it happened, so not a high enough speed to have the rock have much velocity to it. Kia needs to fix the issue when they have a recall, not replace it with the same issue.

Transmission would engage into neutral and anytime. Engine would RPM would inceease, 5-7000rpm without pressing the accelerator. When engine was at high RPM transmission would then engage into gear causing a violent lurching. Transmissionseems to be locked into 5th gear. Transmission would also slip/disengage while trying to accelerate.

I have replaced the windshield twice. A small pebble hit it in both incidents. It went from an invisible nick to cracks over 1 foot in length after driving no more than 5 miles to my destination. The cracks continued to grow to about 2 feet in length overnight. Kia sent me a letter which I did not realize until a few months after the first replacement acknowledging there was an issue and was gracious enough to reimburse me for the first one. I assumed they also fixed the manufacturing process of the windshields as well but ended up with the same issue with the first replacement. I find this to be a safety issue outside of the inconvenience and the second one I did not get reimbursed for. The structural integrity of the windshield is immediately compromised. You are not given a chance to get off the road before something worst could occur like the windshield fully shattering. The other concern is the windshield does not appear to be structurally sound enough to take on the other safety features it is to provide like holding the airbag in place when it is deployed or helping to prevent the roof from caving in during a rollover. I hope you do not wait to force a recall after someone is seriously injured or a death occurs as a result.

The contact owns a 2020 Kia Telluride. The contact stated that previously the vehicle was involved in a crash and the air bags were removed from the vehicle. The local dealer was contacted and the contact was referred to the body shop for the repair. The contact was informed that the replacement air bags were not available. The manufacturer was made aware of the failure. The contact had not experienced a failure. No further information was available.

I reported a suspected defect on my vehicle 1/26/22. With 44,000 miles, the car began stalling and having difficulty accelerating from a stop at busy intersections. Germain Kia Dealership on Georgesville Rd in Columbus, OH where I purchased the vehicle new has refused to adequately investigate this issue, and has refused to make any repair for the open recall on this vehicle involving taillights and the trailer hitch. Dealership stated it would only make repairs if I bought a $15,000 new engine from them, and they stated that Kia would not honor my manufacturer's warranty, nor would Kia honor my extended warranty sold to me for $2,000 at time of purchase. Dealership was acting as an agent of Kia when taking this action. I filed a complaint to Kia headquarters, but this scheme to defraud was endorsed by Kia through a lack of action. I was assigned case number 14636950 by Kia, but the automaker took no action. My recall item was not repaired, and the suspected defect that involves stalling on my two-year old engine was not addressed at all. My records show 5 oil changes since buying this car, but Kia's Columbus, OH dealership says only oil changes done by their own dealership count. None of my oil changes done by other ASE certified repair facilities will be recognized. Dealership says Kia will not honor any warranty due to lack of maintenance. I can prove vehicle was maintained properly. When I escalated this matter to the dealership sales manager, service manager, and general manager, they took no action. I was denied repair on the recall item, as dealership and Kia tried to trick me into buying a new engine, they breached my warranty and my extended warranty, and they did not investigate the new potential defect involving power train. Please do not allow Kia and its dealers to defraud other customers and keep unsafe cars on the road in this fashion.

I’ve owned over 10 vehicles and had glass chipped from rocks or hail and understand that happens. My Kia Telluride simply with no vehicles around on a paved road driving 55 miles an hour just cracked like it had been hit by a bullet and then proceeded to spread over 6” from the time the crack happen until I got it into my garage 5 miles down the road. The weather outside was 56 degrees according to vehicle and no rain or abnormal driving conditions. I have seen in numerous forums this is a common problem with the 2020 Kia Telluride. This should be a recall issue.

Both headlight high beams went out at the same time. I no longer have working high beams and from the internet research this is a known problem with no recall issued.

The low beams to high beam headlight stared working intermittently in Aug 2021. Maybe one side worked or the other or neither. I took it to KIA and they said a bulb was about burned out. Replaced both bulbs but was still having the same issue. Took it back in Sept 2021, they said they did a diagnostic test and everything showed it was ok. Left, same problem. Called again had appointment in October 2021, finally said there was a problem with the "curtain" or cover that moved to change the lights from High to Low beam. They ordered only the left side. Replaced that in December 2021. Left dealership and the left one works great, the right one only intermittently. Called again and asked that they replace the right one, tech had to ask someone if they were ok to do that. Got that approved and the part just came in. Setting up appointment soon. This has taken 4-5 months to get resolved, and I'm still not done. Too long if you ask me.

Rear Struts/Shocks have been replaced twice due to failure and they have failed again. The first time was due to horrible noises coming from rear of vehicle going up inclines. The second time they were replaced noises came from the rear going over any slight bump or rough terrain.