KIA Complaints
View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2023 KIA EV6- Bowie, MD
The component that is seeming to fail in most KIA EV6's is the ICCU assembly. This is the component that failed in my KIA EV6 GT. Part# 364-1XFA0AQQK Also the ICCU Fuse, Part#375F2-GI040QQK FUSE-HIGH VOLTAGE. My safety and everyone around me was put at risk when the vehicle loss power due to this ICCU failure. As I entered the highway the vehicle starts loosing power. The vehicle gradually lost power more and more over time. I was able to make it to an exit driving at approximately 20-30 mph, and was able to drive it back to my house where it was then towed to a dealership. The problem has been confirmed by the dealer. I have the invoice to prove the repair of the ICCU. Yes there were warning messages on the screen when the ICCU failed. First, there was an audible "POP" which was the fuse blowing first. Once the fuse blows, it slowly kills the 12v battery and the car then looses power and you're no longer able to drive the vehicle. At that point, the ICCU is blown. The error message showing on the screen was: "CHECK ELECTRIC VEHICLE SYSTEM". Then the display starts blinking red and displays "STOP VEHICLE AND CHECK POWER SUPPLY". I have all the screenshots of the error messages the vehicle displays. The text message that is attached to this complaint is the service tech informing me that the 12v battery that they charged me $366.66 for, DID NOT FIX THE ISSUE. Yet they still charged me for the battery. This dealerships service department had my car from January 21, 2026 to March 4, 2026. A total of 42 days. At the time of the text message, it had already been past one month. I would like to be reimbursed for this cost.
Source: NHTSA WEB SITE -
2022 KIA EV6- goose creek, SC
my 2022 ev6 iccu went bad at 106,000 miles. I took it to the dealer at 99,000 for iccu safety recall . the dealership did not replace the iccu at the safety recall . the dealer wants me to pay 4000 dolllars to fix it....they should have replace it at the safety recall. kia goose creek, south carolina
Source: NHTSA WEB SITE -
2020 KIA STINGER- Tulsa, OK
I was driving to work when suddenly my steering wheel gets supper heavy as I was making a turn shook the life out of me my eps went out if you could please do a good will repair or see if there’s any extended warranty please check for a TSPs
Source: NHTSA WEB SITE -
2020 KIA TELLURIDE- Vista, CA
Paint failure and delamination on a 2021 Kia Telluride with Snow White Pearl (SWP) paint. The paint on the roof above the windshield and the hood has begun peeling in sheets, exposing the underlying layer. The vehicle has not been in any accidents and has never been repainted. The paint failure appears to be a manufacturing defect involving the adhesion of the factory paint. The issue began around year 4–5 of ownership at approximately 60,000 miles. The affected areas continue to expand as the paint separates from the vehicle surface. The vehicle is available for inspection. A dealership inspection appointment has been scheduled. This appears consistent with other reported cases of paint delamination on Kia vehicles with Snow White Pearl paint.
Source: NHTSA WEB SITE -
2023 KIA EV6- South Plainfield, NJ
The ICCU failed. The vehicle suddenly stopped on the road, would not go into any gear and could not be moved whatsoever, was stuck on the side of the road in a dangerous position. Called roadside assistance, after a few hours the vehicle was towed to the nearest dealership. After a week the vehicle had the ICCU replaced under warranty.
Source: NHTSA WEB SITE -
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2017 KIA SORENTO- RICHMOND CITY, VA
Driving up a small hill when you hear this knocking noise.The car got to the top of the hill and shuts off no engine no turn over spent 198 to get it towed then comes to find out that it is because the car had no oil from what the mechanic told me. The car had oil but apparently only this model has issues with not having oil and you have to do an oil change every 4 months rather than 10,000 miles and I just brought the car.
Source: NHTSA WEB SITE -
2018 KIA SOUL- Irving, TX
ENGINE SHUT OFF WHILE DRIVING IT DOWN THE HIGHWAY Purchased 8/5 from reseller, who had driver it over 200 miles with no issues. Had it inspected that day and no issues found. Scheduled appt w/ Clay Cooley Kia to drop off 8/12 to have warranty recalls addressed. Clay Cooley inspected and found no issues, verified in good shape; work completed 8/14. On 8/18, after driving it less than 183 miles, the vehicle COMPLETELY SHUT DOWN on the highway. The check engine light came on immediately before the car shut down, but that was all. It was incredibly dangerous. Searched online and discovered that this has been a know issue with Kia Souls. Discovered online that this was a known issue, and had previously been the focus of a class action lawsuit. Contacted Kia corporate who mandated I take it back to Clay Cooley Kia. Clay Cooley Kia refused to repair it, and Kia Corporate refused to handle further.
Source: NHTSA WEB SITE -
2015 KIA SORENTO- Santa Rosa, CA
Subject: Broken Driver Seat Metal Rod – Safety Hazard in 2015 Kia Sorento To Whom It May Concern, I am writing to report a serious issue involving the driver’s seat in my 2015 Kia Sorento, specifically a broken metal rod inside the seat frame. This part appears to be part of the seat's internal adjustment mechanism and should not fail under normal use. Its failure presents a potential safety hazard. ?? Vehicle Details: Make/Model: 2015 Kia Sorento VIN [XXX] 5 Registered Owner [XXX] m Address [XXX] 4 Email [XXX] m ?? Part Label Information: Label reads: “4 Way Manual” Manufacturer: Johnson Controls, Inc. [XXX] MI The part appears to be a seat adjustment rod or structural component Attached is a photo showing the damaged part and label ?? Description of the Problem: While I was driving I hear a snap my seat then slid forward and I was telted to my left side I was going 65 on the freeway almost crashed into wall I discovered a broken metal rod inside the seat frame. This rod is clearly not meant to break under typical use and poses a risk of: Sudden seat movement while driving Decreased driver safety in the event of a crash Reduced structural integrity of the seat I believe this could be a design or manufacturing defect, and it warrants inspection. I am requesting that this issue be investigated and that I be informed if there are any recalls, extended warranties, or safety programs covering this defect. ?? Attached: Photo of the damaged part and manufacturer label Please let me know how I should proceed. I am concerned about my safety and would like to ensure that others are not at risk from this same issue. Sincere [XXX] [XXX] com INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2016 KIA SOUL- San Antonio, TX
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle shut off while driving on a ramp, and the vehicle coasted to the side of the road. The vehicle lost automotive power and stalled in a high-traffic area, creating a safety risk. The vehicle was towed to an independent mechanic, where it was diagnosed, and the vehicle was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was not notified of the failure. The vehicle was repaired but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 KIA SORENTO- Murrysville, PA
My airbag light is on after picking it up from a KIA dealership service and they are refusing to correct the issue that was caused by the dealership. I escalated the issue to KIA America and filled a formal case#25916418 on 2/26/2026. On 3/4/206 Tori at Kia Customer service informed me that it will not be covered because the dealership claims its a pre-existing issue. The dealership has failed to provide proof that that is true. Attached are: -The dealership’s diagnostic report -All text communications with the service advisor -Also have Video documentation of misaligned steering wheel I was unable to attach. Prior to dealership service, my vehicle was evaluated for approximately one week at a reputable independent repair facility for a cracked head gasket. At no time were there airbag warnings, steering issues, or safety system concerns. The vehicle was driven directly from the independent shop to the dealership where they preformed a warranty service. Upon pickup, I immediately observed: - Misaligned steering wheel - Illuminated airbag warning light - Coolant system air bubble (later corrected per dealership) The steering misalignment indicates the steering system was disturbed during repair. The airbag warning light appeared immediately afterward. The dealership’s report references “history” fault codes, but provides no proof the warning light was active prior to service. History codes can result from battery disconnection or electrical interruption during major repairs and do not establish a pre-existing defect. Given that: - The airbag system functioned properly before service - The steering wheel was returned misaligned - The airbag light appeared immediately after repair - There is no documentation proving a prior active fault I am concerned a critical safety system has been compromised. An active airbag warning indicates the system may not function in a collision. I am requesting that KIA fix this at no charge to me due to the reasons listed above.
Source: NHTSA WEB SITE