KIA Complaints

My car was part of the original Kia engine recall for 2021-2023 Seltos'. At the initial appointment I was told that my car had failed the test and would require a new engine. Then I was called and told that Kia had issued an update on the recall and that I would have to bring it in for a different test. I called Kia's corporate office and was told on the phone by them (the guy refused to give me his name) that even if my car did fail a second time that it was hard telling when it could be fixed because they didn't have the engines to replace them with and they were on back order. Then I was told that my car had magically passed the second test. I maintained that I disagreed with them because my car still has issues going uphill and when you pull out it feels like all the power drains. They informed me that they disagreed and the technician had test driven it and didn't have any issues. They tried to coerce me into saying that it was fixed. Kia even contacted me multiple times trying to get me to "agree" that my car was fixed and I refused to answer their calls anymore. I do not agree that my car is fixed and I feel that they are just trying to rip people off.

The contact owns a 2022 Kia Soul. The contact stated that while receiving an oil change, the contact was informed that there was no oil in the engine. The contact stated that oil was being added to the vehicle more often than normal. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The engine oil was topped off however, two days later, oil needed to be added again. The contact stated that one quart of oil needed to be added after several days. Additionally, the low oil level warning light was inoperable. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate. The contact's wife arrived at the destination where the failure persisted, prompting her to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.

Engine started to knock, had it towed to KIA dealership it's been there for 6 weeks. Dealership stated needs new engine, Warranty company refuses to honor coverage and replace engine. 2019 KIA Sorento known for engine failures. Have provided oil receipts which is not needed. (Nothing stated in our contract) If we continued to drive the car the engine would have seized or caught fire. There were no lights on the dash for oil change or engine lights on. There are reports on the internet/social media of many people having the same issue with this engine. There should be a recall on this engine. And it shouldn't be this hard to get KIA or the warranty company to step up and fix a known problem. We paid for the warranty and expect it to work for us. Right now the car is still at KIA of Huntington. We have made a complaint with the BBB and with KIA Headquarters in CA hopefully this will be resolved soon.

The contact owns a 2013 Kia Sportage. The contact stated that while coming to a gas station rest stop, making a left turn to the fuel pump, the vehicle lost power and coasted to the fuel pump. There were no warning lights illuminated. The VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), which had a warranty extension for the engine to be repaired or replaced. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The dealer was unable to replace the engine and referred the contact to another mechanic to repair the vehicle. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was informed of the failure. The manufacturer informed the contact that the timeframe for the engine coverage extension had been exceeded, and the HECU not been replaced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer opened a case regarding the failure. The failure mileage was approximately 50,000.

When I was trying to accelerate over 30 MPH I got a driver assistance warning 10 warning lights came on so I pulled over and once I put the car into park it would no longer shift into drive.

My motor bearing is knocking very loud I was refused service upon arrival dealer was making my service very complicated asking me to go dig up old receipts and various other things that was not actually caused for and I was at risk by driving the car there until it shut off due to engine failures when the car has fire risk and could possibly explode and they have confirmed it’s the engine but have not done any maintenance to my engine the check engine light flashes heavy non stop as well was even denied a loaner car still until today

The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.

I drove from work to home, which is less than 5 miles. I used my wireless charger for the first time since we bought it 4 days ago. When I got home, I turned the engine off and picked my phone from the wireless charger pad. The phone was extremely hot and so was the charger pad. It was scary that i thought it could start fire. I searched for this same problem online for kia sportage owners (kia forum) and found out that many of them have the same problem. I emailed the dealership and the response was “…i have seen many articles that a year or older phone do get warm/hot which is why the newest one have built in cooling systems”. I don’t think the phone is the problem. When I touched the charging pad, it was so hot.

When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.