LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2022 LEXUS LX
    - Murrieta, CA

    I own a Lexus Lx600; when I Stop the car, it is still in the drive or reverse position( or mode), then press the engine button, and the engine will turn off. so, if you are parking a car uphill it is very dangerous; with no warning and no safety mechanism, the car starts rolling, and the driver can be in the middle of getting out, I explained to the dealer, and they verbally explained to me how the Lexus LX600 was designed. It is very dangerous, and someday, one can lose one's life because the Law allows it. This should be prohibited by Law. My Old Honda Pilot 2013, that have this future.

    Source: NHTSA WEB SITE
  • 2014 LEXUS CT
    - Plantation, FL

    The brake accumulator loosing pressure for the brake booster and abs, the actuator will buzz every few seconds trying to keep pressure in the braking system to a safe operating level of gas pressure. It isn't holding pressure due to this leak in the actuator. This is a very serious issue which endangers the lives of others due this brake failure is not being fully addressed. There is not much stopping distances after this suddenly occurs. In the process, the abs, traction control, brake, a yellow exclamation mark, lights suddenly all come on the dash at once and the brake feels like a sponge very suddenly, and the car has little to no brakes. This can lead to a major accident. Toyota/ Lexus have an extended warranty that expires in at a 10 year mark or 150K miles but several complaints of this failure has been just after that time usually with in a few months and come at a high cost of repair almost $3-4K, fortunately I searched the internet for the warranty info and my vehicle is just under the warranty period by a few days and couple miles but the amount of people who currently drive these Toyota/Lexus models that may experience this failure is pretty high

    Source: NHTSA WEB SITE
  • 2008 LEXUS ES
    - Hartford, CT

    I purchased and had installed 4 - Nokian Tyres One 215/55/17 on [XXX]. I brought my car to my Lexus dealer on [XXX] for routine car maintenance. When inspected, all four tires had a circumferential crack on the interior side wall. They were deep and went virtually around the entire tire. I was told not to drive the car and replace the tires immediately. At that point, we had put 30,000 miles on the tires and there was still plenty of tread. We returned to our tire dealer, and when he contacted Nokian, they said that this had been a problem with this group of tires, and although there wasn't a recall, they were replacing the tires for free on an "as-needed" basis. Our dealer replaced the tires, although I must say I am leery of this brand. In any event, there should be a formal recall on these tires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    Source: NHTSA WEB SITE
  • 2012 LEXUS IS
    - Mount Holly, NC

    The dashboard is sticky/melting causing it to be extremely shiny. It is available for inspection upon request. Due to the shininess of the dashboard, it causes a glare on the windshield during the daytime. This glare causes difficulty with being able to safely see through the windshield.

    Source: NHTSA WEB SITE
  • 2024 LEXUS RX
    - DANA POINT, CA

    I have purchased a new Lexus RX 350 2024 from South County Lexus in Mission Viejo in March 2024. Upon completion of the purchase, I was informed that I get only one key for the car as there is a shortage of the keys. I was told that it will take a few months to get a 2nd key. Now it is June 6, 2024. I called the Lexus dealership as well as corporate office. I was informed that I probably will get the key in August 2024. I find it absolutely unacceptable. It creates a safety hazard when a 2nd key is not available.

    Source: NHTSA WEB SITE
  • 2023 LEXUS ES
    - ALPINE, NJ

    CAR STOPED WARNING LIGHTS REPAIRED TOLD FUEL PUMP DEFECTIVE FUEL LINE AND FUEL SENSORY REPLACED ALSO CAT CONVERED BROKEN REPLACED

    Source: NHTSA WEB SITE
  • 2023 LEXUS RX
    - Toano, VA

    The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2021 LEXUS RX
    - Nipomo, CA

    The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2017 LEXUS IS
    - Hawthorne , CA

    It was regular morning on memorial day and I had not used the car all weekend since I really dont drive unless it to and back from work. I started the engine like would any other day and the car began to shake out of nowhere. The check engine went off, the yield sign went off and the traction control went off. I thought maybe it was time to change my brakes because the dealership had recommended it. I changed my brakes and got new tires but the car still shook. I continued to drive like that to work because I had no choice it shaked mostly on idle and I drove like that for a few days on Friday as I was coming back from work on the freeway the car shook in the freeway as I exit out the freeway the car felt almost if I couldn't pick up an speed and I got extremely scared with the cars flying by. I decided not to drive and take it to a nearby mechanic I thought maybe the spark plugs or coils might be the issue but after 3 days in the shop and replacing spark plugs he confirmed it was the direct fuel pump and possibly the fuel injector....my car is only used to drive to and back from work and only has 58k miles. I believe this is a default manufacturer part and I need help recalling this particular part on my vehicle.

    Source: NHTSA WEB SITE
  • 2021 LEXUS RX
    - Stamford, CT

    The contact owns a 2021 Lexus RX350. The contact stated that while attempting to remove the [XXX] child from the rear passenger seat the rear passenger seat belt had become entangled around the child's torso and was extremely difficult to remove causing severe distress to the child and the child experienced difficulty breathing. The contact used scissors to cut the seatbelt which freed the child. During the incident, the child sustained bruising of the back and torso which did not require medical treatment. The cause of the failure was not yet determined. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer not notified of the failure. The failure mileage was 58,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE