LEXUS Complaints

HIGH PRESSURE ENGINE OIL COOLER HOSE RUPTURED CAUSING AN IMMEDIATE LOSS OF ALL ENGINE OIL AND STRANDING MY GRANDDAUGHTER IN THE OUTBACK. THE VEHICLE WAS BEING DRIVEN ON A COUNTY HIGHWAY IN THE COUNTRY. THE VEHICLE WAS IN MOTION WHEN THE RUPTURE OCCURRED. IT APPEARS THAT LEXUS IS AWARE OF THIS PROBLEM BUT DID NOT CONTACT ME NOR APPLY THE WARRANTY EXTENSION FOR MY CASE. I FEEL A RECALL IS WARRANTED DUE TO THE ABRUPT FAILURE OF THE HOSE, ENGINE DAMAGE CAUSED, AND THE LIKELY HOOD OF BEING STRANDED IN THE MIDDLE OF NOWHERE.

TL* THE CONTACT OWNS A 1998 LEXUS GS400. THE CONTACT STATED THAT WHILE THE ENGINE WAS ON AND THE VEHICLE STOPPED, THE DRIVER LIFTED OFF THE BRAKE PEDAL AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED CAUSING THE DRIVER TO LOOSE CONTROL AND CRASH INTO A TREE. DURING THE INCIDENT, THE SPEED EXCEEDED MORE THEN 60 MPH. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT STOP WHEN DEPRESSING THE BRAKE PEDAL. DURING THE CRASH, THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK, LEGS AND ARMS AND THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD, FACE AND EYE, BACK AND LEGS. BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS DESTROYED AND TOWED AWAY. A REPRESENTATIVE OF THE MANUFACTURER EXAMINED THE VEHICLE BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 272,000.

CRASH CAUSED BY POOR WET TRACTION OF GOODYEAR INTEGRITY TIRES. ACCIDENT WAS PRECEDED BY NUMEROUS INSTANCES OF LOST LATERAL GRIP AND SLIPPING UNDER NORMAL ACCELERATION IN NORMAL DRIVING.

I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYED. I'VE INCLUDED THE ACCIDENT REPORT (POOR QUALITY SCAN BUT STILL READABLE), AND PHOTOS. THE ACCIDENT REPORT SAYS THAT MY CAR WAS GOING APPROXIMATELY 15 MPH BUT I'M PRETTY SURE THAT I WAS AT A COMPLETE STOP BY THE TIME SHE HIT ME. WE'RE CURRENTLY AT $22K DAMAGE AND CLIMBING. WITH THE LOCATION OF THE IMPACT, IT'S UNCLEAR TO ME WHETHER THE AIR-BAGS SHOULD HAVE DEPLOYED. IF YOU LOOK AT THE FRONT FACING PHOTO, YOU CAN SEE THAT THE BUMPER AND QUARTER PANEL DID NOT POP BACK OUT AND RETAINED THE SHAPE OF THE IMPACT. THIS SHOULD GIVE YOU AN IDEA OF HOW FAR THE IMPACT SHOVED THINGS IN. THE WHEEL WAS HIT TOO, WHICH DAMAGED SUSPENSION AND STEERING. MY VIN WAS NOT INCLUDED IN THE RECALL. SHOULD IT HAVE BEEN?

SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.

TL* THE CONTACT OWNS A 2000 LEXUS GS300. WHILE DRIVING APPROXIMATELY 15 MPH, A FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE WAS EXTINGUISHED BY A PASSERSBY WITH A FIRE EXTINGUISHER. THE POLICE AND FIRE DEPARTMENTS WERE NOT NOTIFIED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

REPORTED SUDDEN DROP IN FUEL MILEAGE AT 1+YR, DEALER SAID NO PROBLEM DETECTED, SHORTLY AFTER (10K? MILES) NORMAL MAINTENANCE PLUG REPLACEMENT ENGINE WARNING CAME ON, ENGINE RAN ROUGH, #1PLUG WAS "BURNED UP", 7 MONTHS LATER ENGINE WENT TO SAFE MODE AT 65MPH, NO POWER, DRIVE TRAIN DISABLED, NO SHIFT... DEALER CLAIMED #2 INJECTOR FAILED, RECOMMENDED REPLACING ALL OF THEM. SEEMS TO BE A SYSTEMIC PROBLEM IF THEY RECOMMENDED REPLACING ALL OF THEM. LEXUS WOODLAND HILLS.

THE DASHBOARD WAS MELTING, I CALLED THE LEXUS CORP TODAY AND FOUND OUT THAT THE WARRANTY HAS EXPIRED SINCE LAST YEAR BUT I JUST DISCOVERED THE PROBLEM LAST SUNDAY.

BROUGHT CAR INTO DEALERSHIP FOR A FUEL PUMP RECALL . I TOOK IT HOME AND PARKED IT IN THE GARAGE TILL LATER THAT WEEK . WHILE I WAS DRIVING IT I NOTICED IT HAD A SMILE AND SMOKE CAME OUT INTO THE CABIN . SO PULLED OVER AND CALLED MY LOCAL LEXUS DEALER AND TOLD THEM WHAT WAES GOING ON . THE SERVICE MANAGER THEN TOLD ME TO DRIVE THIS CAR TO THE DEALER . I SAID NO WAY .SO HE TOLD ME TO CALL A TOW. WHILE I WAS WAITING FOR THE TOW TRUCK I LIFTED UP THE HOOD SO OTHERS WOULD KNOW MY CAR IS BROKEN DOWN . SO I LOOKED TO SEE WHAT HAD HAPPENED, I NOTICE THE FUEL PUMP HAD YES BOLTS IN THEM . ALL THE BOLTS WERE MISSING SO THE FUEL PUMP WAS DANGLING THEIR . WHEN I TOLD THEM THAT I DID NOT FELL SAFE IN THIS CAR AND IT'S NOT ORIGINAL ANYMORE . THEY TOLD ME THEY FIXED EVERYTHING ON IT . I TOLD THEM I DON'T WANT THE CAR CAUSE YOU REPLACE THE HEAD OF THE ENGINE AND MUCH MORE THINGS THAT'S MAKES THE CAR NOT A MATCHING NUMBER CAR . I TOLD THEM ALL I WANT IS A REPLACE CAR . MY CAR IS NOT SAFE ANYMORE I CAN'T TAKE MY WIFE AND KIDS ANYMORE IN IT . SO THEY HAD THE SERVICE MANAGER CALL ME AND TELL ME HEY I NEED MY LOANER CAR BACK AND I DID EVERYTHING WE CAN TO FIX YOUR CAR , LIKE HE WAS DOING ME A FAVOR ? AND HE IF YOU NOT HAPPY YOU CAN SUE US . I DINT FEEL LIKE I WAS TREATING FAIRLY WITH THIS INCIDENT, WHAT CAN I DO ABOUT THIS ?

I PURCHASED A NEW SET OF YOKOHAMA 225/45R18 TORNANTE TIRES IN OCTOBER 2016 FROM MR. TIRE. IMMEDIATELY FOLLOWING INSTALLATION I EXPERIENCED AN EXCESSIVE WARBLING NOISE FROM THE TIRES AND TOOK THE VEHICLE TO A TRUSTED TIRE SHOP. THEY FOUND THAT THE TREAD WAS WOBBLING FROM SIDE-TO-SIDE WHEN PLACED ON THE TIRE BALANCING MACHINE AND RECOMMENDED I TAKE IT BACK TO MR. TIRE FOR REPLACEMENT. I DID THIS AND MR. TIRE SAID THAT THE UNEVEN TREAD WAS NORMAL AND REFUSED TO REPLACE THE TIRE. I PROCEEDED TO DRIVE THE VEHICLE 43,000 MILES OVER A 2.5 YEAR PERIOD AND EXPERIENCED AN INCREASINGLY NOISY RIDE AND VIBRATION AT HIGH SPEEDS. I GOT TO THE POINT WHERE I WAS CONCERNED ABOUT THE SAFETY OF THE TIRES AND TOOK THE VEHICLE IN FOR SERVICE. THEY INSPECTED THE VEHICLE AND RECOMMENDED IMMEDIATE REPLACEMENT OF THE TIRES AS THERE WERE SEVERE CRACKS FORMING ON BOTH THE INNER AND OUTER SIDEWALL THAT WENT ALL THE WAY THROUGH TO THE INTERIOR OF THE TIRE. CLEARLY A TIRE NOT SAFE TO BE ON THE ROAD. I FEEL THAT THESE TIRES WERE DEFECTIVE FROM THE PURCHASE DATE AND THE DEFECTS GOT WORSE OVER THIS 2.5 YEAR PERIOD TO THE POINT OF THE AFOREMENTIONED SEVERE SIDEWALL CRACKING.