LEXUS Complaints

TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 35 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT SUSTAINED INJURIES TO THE ARMS, WHICH REQUIRED MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 49,000.

THERE WAS A WINING SOUND COMING FROM UNDER THE HOOD. WHEN I STARTED MY SUV UP IN THE MORNING THERE WAS A LOUD WINING SOUND. THE SOUND LOWERED AS THE CAR WARMED UP, NUT WHEN I PUT THE CARE IN DRIVE AND ACCELERATED THE NOUS BECAME LOUDER. I TOOK MY CAR IN TO THE DEALER THEY SAID IT HAS THE POWER STEERING SO I HAD THEM REPLACE THE POWER STEERING PUMP. BUT BEFORE THEY RETURNED THE CAR TO ME THEY CALLED ME AND SAID THE NOISE WAS STILL THERE AND THAT I NOW NEEDED A TRANSMISSION OVERHAUL. AT 120,000 MILES THIS SHOULD NOT BE HAPPENING. I WAS TOLD THAT THEY COULD CLEAN THE TRANSMISSION OIL MOTOR PAN AND THAT COULD STOP THE NOISE FOR NOW. THE DEALER CLEANED OIL PAN AND THE NOISE STOPPED. I AND TOLD THAT THIS IS A TEMPORARY FIX AND THAT I WILL NEED A NEW TRANSMISSION SOON. I THINK IF THIS IS HAPPENING TO OTHERS THAT THERE SHOULD BE A RECALL ON THE TRANSMISSION OF THE 2008 RX 350.

MY WIFE WAS DRIVING THE CAR TO PICK-UP OUR GRANDDAUGHTER FROM SCHOOL ON 10-22-2018. SHE MADE A FULL STOP AT THE CORNER AND TOOK HER FOOT OFF THE BRAKE AND STARTED TO MAKE A RIGHT TURN. WHEN SHE STARTED TO PRESS ON THE GAS PEDAL LIGHTLY, THE ENGINE REVVED UP TO FULL THROTTLE AND THE CAR ACCELERATED AND LUNGED UNCONTROLLABLY FORWARD. HER STEERING WHEEL WAS LOCKED. BECAUSE OF THIS ACCELERATION, SHE HIT THE CAR IN FRONT WITH GREAT FORCE AND SEVERELY DAMAGING OUR FRONT END AND THE CAR BUMPER IN FRONT OF HER. SHE WAS GETTING GET IN LINE TO WAIT FOR THE SCHOOL CHILDREN TO LET OUT. HAD HER THE CAR ACCELERATED OUT OF CONTROL WHEN CHILDREN WERE CROSSING THE STREET, IT WOULD HAVE BEEN A GREAT CATASTROPHE AND DEAD CHILDREN. SOMETHING MUST BE DONE TO ALERT THE PUBLIC. ANOTHER SUDDEN ACCELERATION OCCURRED WHEN I WAS DRIVING THE CAR ABOUT 2 YEARS AGO. BUT THE DEALER SAID THEY COULDN'T FIND ANYTHING WRONG. OUR CAR HAS A LITTLE OVER 60,000. EACH TIME I TAKE MY CAR TO THE DEALER FOR AN OIL CHANGE, THEY REMOVED THE FLOOR MAT. THEY SAY THE FLOOR MAT CAN GET IN THE WAY OF THE ACCELERATOR PEDAL. I DON'T THINK SO, BUT WE KEEP THE FLOOR MAT IN THE TRUNK. I HAVE REPORTED THIS ISSUE TO A LEXUS HEADQUARTER IN TEXAS, (800) 255-3987. THE REPRESENTATIVE SAID A CASE MANAGER WILL BE CONTACTING ME. I'M NOT SURE WHAT THEY WILL DO. SOMETHING MUST BE DONE TO PREVENT RUNNING OVER PEOPLE. THERE WILL BE DEATHS IF NOTHING IS DONE!

THE CENTER CONSOLE AND THE AREA AT THE BOTTOM OF THE DRIVER SEAT AS WELL AS THE VENT FOR THE BACKSEAT BECOMES EXTREMELY HEATED DURING DRIVING. IT'S EXTREMELY UNCOMFORTABLE AND SHOULD NOT OPERATE IN THIS MANNER. I'VE TAKEN IT BACK TO THE DEALER AND THEY CLAIM THAT IT HAS SOMETHING TO DO WITH A PIPE BENEATH? THIS SHOULD NOT BE. IF THE AC IS ON HOT AIR IS BLOWING OUT OF THE REAR VENT.

VEHICLE WAS NOT LOCKING PROPERLY. TOOK IT TO THE DEALERSHIP WHILE IT WAS STILL UNDER WARRANTY. I WAS TOLD THAT ONE OF THE ACTUATORS WAS AT FAULT, AND IT WAS REPAIRED. ABOUT 3 MONTHS LATER, OR 4K MILES LATER SAME PROBLEM STARTED HAPPENING AGAIN. THIS TIME, THEY ARE SAYING IT IS ANOTHER ACTUATOR. AT THIS RATE, IT SEEMS LIKE I MAY HAVE TO KEEP CHANGING OR GETTING NEW ACTUATORS. THIS WOULD APPEAR TO BE SOME SORT OF DEFECT, AND IF THE DOORS ARE NOT LOCKING PROPERLY, I AM AFRAID IT COULD LEAD TO SOME WORSE SAFETY CONCERNS. THE DOOR DOESN'T UNLOCK OR OPEN ACCIDENTALLY. HOWEVER, IT DOESN'T LOCK AUTOMATICALLY, UNLESS IT IS MANUALLY LOCKED..

I WAS PARALLEL PARKING IN MY WORK PARKING LOT. AS I WAS TURNING THE WHEEL TO THE LEFT TO BACK INTO THE SPACE, I FELT A JOLT IN THE STEERING WHEEL & HEARD A NOISE WHICH I BELIEVED WAS JUST A ROCK SLIPPING FROM UNDER THE TIRE SO I IGNORED IT. AT THE END OF THE DAY, I GET BACK TO MY CAR TO PULL OUT OF THE SPACE. AS I'M TURNING THE WHEEL, I FELT THE JOLT AGAIN AND IT WAS MUCH MORE NOTICEABLE. AS I TRIED TO ACCELERATE TO PULL OUT, THE CAR WAS NOT MOVING. SOMETHING MUST HAVE BEEN WRONG. I LOOK UNDERNEATH THE VEHICLE; FIRST UNDER THE DRIVERS (LEFT) SIDE, AND THEN TO THE PASSENGER (RIGHT) SIDE. IMMEDIATELY, I NOTICED THE INNER TIE ROD WAS SNAPPED IN HALF ON THE PASSENGER SIDE. THIS EXPLAINS WHY MY CAR WAS NOT ABLE TO MOVE SINCE THE TWO WHEELS WERE FACING IN DIFFERENT DIRECTIONS. WITH THE TIE ROD SNAPPED, THE RIGHT WHEEL WAS NOT CONNECTED TO THE STEERING RACK. LET ME SAY THAT MY CAR WAS NEVER INVOLVED IN AN ACCIDENT, NOR DID I EVER HIT ANYTHING ON THE ROAD, HIT A CURB, OR RUN ANYTHING OVER WHILE DRIVING. I CALLED LEXUS TO EXPLAIN WHAT HAPPENED & THE SERVICE ADVISER TOLD ME IT'S COVERED UNDER WARRANTY. THEY TOW THE CAR TO THE CLOSEST DEALERSHIP, INVESTIGATE TO SEE HOW THE PART FAILED & DETERMINED THE THEY CANNOT COVER IT BECAUSE THE TIE ROD LOOKED BENT. THEY SAID THE ROD MUST HAVE BEEN BENT PRIOR TO SNAPPING IN HALF. MY ARGUMENT WAS IF THAT WERE THE CASE, I WOULD FEEL IT IN THE STEERING/ALIGNMENT WHILE DRIVING. COULD THE SNAPPING/CRACK AND TURNING OF THE WHEEL CAUSE A BEND IN THE TIE ROD? CERTAINLY. I DON'T KNOW WHAT COULD HAVE CAUSED THE CRACK IN THE TIE ROD OTHER THAN A FAULTY ROD AND THE DEALERSHIP COULDN'T GIVE ME A DEFINITE ANSWER. I WOULD THINK OTHER COMPONENTS WOULD HAVE BEEN BENT IF THERE WERE ANY PRIOR IMPACT OR ACCIDENT. THIS SHOULD NOT FAIL IN 3 YEARS UNDER NORMAL DRIVING! IF I HAD BEEN DRIVING, I CERTAINLY WOULD HAVE BEEN IN AN ACCIDENT! PLEASE INVESTIGATE!

TL* THE CONTACT OWNS A 2007 LEXUS GS450H. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 35 MPH. THE CONTACT STATED THAT THE CHECK HYBRID INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO LEXUS OF AUSTIN (9910 STONELAKE BOULEVARD, AUSTIN, TX 78759, (512) 343-3400) WHERE IT WAS DIAGNOSED THAT THE VARIABLE TIMING SYSTEM WAS WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE). THE FAILURE MILEAGE WAS 130,000.

THE DASBOARD IS MELTING SEVERELY WHICH CAUSES A BRIGHT GLARE DAY AND NIGHT, CAUSING VISIBILITY AND SAFETY CONCERNS. THERE IS ALSO A VERY OBNOXIOUS SMELL TO IT. I BOUGHT THIS CAR USED AND DIDN'T NOTICE THE ISSUE AT THE TIME. LEXUS SHOULD JUST OWN UP TO IT AND REPLACE THE DASH NO MATTER HOW OLD THE CAR IS SINCE IT IS A SAFETY HAZARD TO ME AND OTHERS ON THE ROAD. I PERSONALLY TRY NOT TO DRIVE DURING THE DAYTIME WHEN ITS THE WORST BUT THATS NOT ALWAYS FEASIBLE.

LEXUS HAS NOT ASSEMBLED/SECURED THE AIRBAG WIRING PROPER UNDERNEATH OF SEAT AND PROMPTS THE B1140 RIGHT-HAND SIDE AIR BAG SENSOR ASSEMBLY B1141 LEFT-HAND SIDE AIR BAG SENSOR ASSEMBLY CODES IN 2002 RX300 MODELS. THIS IS ONE OF THE MOST COMMON PROBLEM ON THIS VEHICLE AND CAN BE DEADLY FOR THESE CARS CONSIDERING THE AIRBAGS WANT DEPLOY IN AN ACCIDENT BECAUSE OF THE LOSE AND NOT PROPERLY SECURED WIRING. DEALER ASKS $1800 TO GET THIS CORRECTED WHERE AS THIS IS A MANUFACTURING DEFECT. NEEDS A RECALL FOR BOTH (LEFT/RIGHT) SEATS AIRBAG WIRING/ECM CIRCUITS.

THIS IS PART OF COMPLAINT 11140678 FILED WITH NHSTA. I MEANT TO ATTACH THE WARRANTY ENHANCEMENT FOR THE ABS ACTUATOR. THIS IS A KNOWN ISSUE WITH TOYOTA/LEXUS AND I FEEL THAT IT IS MORE THAN A WARRANTY CONCERN. THIS IS A MALFUNCTION OF A PART THAT IS SAFETY CONCERN TO THE HIGHWAYS AND BEYOND. I ALSO AM CONCERN IF THIS WAS AN ISSUE LOOKED AT WHEN TOYOTA HAD THE "UNINTENDED ACCELERATION" ISSUE WHERE DRIVERS WERE NOT ABLE TO STOP. THESE CARS GO FAR BEYOND THE REGULAR 150,000 MILE CUTOFF FOR THE ENHANCED WARRANTY MILEAGE GIVEN OF THE VEHICLES LISTED IN THE WARRANTY. IN THIS PARTICULAR WARRANTY, MY CAR IS NOT LISTED AT FIRST BUT IF YOU SCROLL DOWN THE ATTACHED WARRANTY IT APPEARS. MORE THAN 736,000 VEHICLES ACCORDING TO THIS DOCUMENT ARE COVERED BY THIS WARRANTY, HOWEVER I AM PRETTY SURE THAT MANY WERE NOT FIXED AND THIS IS A CONCERN TO PEOPLE DRIVING. THE "UNINTENDED ACCELERATION" WAS A MAJOR PROBLEM, BUT WHAT IF THE ABS SYSTEM COMPLETELY FAILS AND NOT ABLE TO REACT IN TIME TO STOP WHEN ONE IS DRIVING TO TAKE THEIR KIDS TO SCHOOL, THROUGH SCHOOL ZONES, OR EVEN THROUGH BUSINESS DISTRICTS ON THEIR COMMUTE TO WORK, WHO MAY NOT KNOW OF THIS ISSUE. THIS WARRANTY I FOUND ONLINE AT A FORUM AND NEVER TO MY KNOWLEDGE RECEIVED THIS AT ALL IN THE MAIL AS LEXUS STATED THAT EACH CUSTOMER WOULD HAVE RECEIVED THIS AS A MATTER OF FACT TO THEIR HOMES ACCORDING TO THE DMV RECORDS THEY HAD ON FILE. I WAS NEVER VERIFIED THAT IT WAS SENT TO MY CORRECT ADDRESS OF RECORD ACCORDING TO MY PREVIOUS REP AND MILES, MY CASE MANAGER AT LEXUS.