LEXUS Complaints

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE AT A STOP, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED THE CONTACT TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MULTIPLE INJURIES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE AND THEN TOWED TO NORTHSIDE LEXUS (17925 NORTH FWY, HOUSTON, TX 77090) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS DRIVING ON INTERSTATE JUST OUTSIDE BEAUMONT, TEXAS ON THURSDAY, NOVEMBER 2 WHEN I HEARD A LOUD NOISE SIMILAR TO A GUNSHOT OR AN EXPLOSION. IMMEDIATELY AFTER I HEARD THE NOISE, I NOTICED MY SUNROOF COVER SHAKING AND WIND COMING THROUGH THE TOP OF MY CAR. I PULLED THE COVER BACK JUST A LITTLE AND NOTICED SHATTERED GLASS. WHEN I PULLED OVER AT THE NEXT SERVICE STATION, I GOT OUT AND REALIZED MY SUNROOF WAS SHATTERED. I CONTACTED LEXUS AND THEY PRETENDED TO BE SURPRISED; HOWEVER, AFTER FURTHER RESEARCH, I DISCOVERED A CLASS ACTION LAWSUIT AND MANY OTHER COMPLAINTS REGARDING THIS SAME ISSUE. I HAVE SINCE HAD THE SUNROOF REPAIRED, BUT NOT BY LEXUS. THE DEALERSHIP OFFERED TO REPAIR IT TO THE TUNE OF $2,000. THE SUNROOF REPAIR COMPANY WHERE I TOOK MY CAR REPAIRED IT FOR A FRACTION OF THAT. THIS MORNING I RECEIVED A PHONE CALL FROM LEXUS CORPORATE OFFICE STATING THAT THE DAMAGED SUNROOF WAS DUE TO "IMPACT," WHICH IS NOT TRUE. OF COURSE, LEXUS IS NOT TAKING ANY RESPONSIBILITY FOR MY VEHICLE. I SUSPECT THEY WILL CONTINUE TO KEEP THEIR DEFECTIVE VEHICLES ON THE ROAD UNTIL AN ADEQUATE NUMBER OF PEOPLE HAVE DIED FROM THE DEFECTS. THE GENERAL MANAGER OF LEXUS OF CLEAR LAKE REACHED OUT TO ME ON THIS PAST SATURDAY AND ASKED THAT I EMAIL HER, WHICH I DID. HOWEVER, I NEVER HEARD ANYTHING BACK FROM HER.

THIS WEEK I GOT A FLAT TIRE, A SCREW IN TIRE. ONE TIRE SHOP WOULDN'T REPAIR IT, SO I PARKED THE CAR A FEW DAYS AFTER THEY PUT THE FULL-SIZE SPARE ON IT. THEN I DROVE IT 20 MILES WITH THE SPARE, AND IT STARTED ACTIVATING THE ABS WHEN I BRAKE AT GENTLE/NORMAL SPEEDS. SO I HAD THE FLAT TIRE REPAIRED AND THOUGHT THE PROBLEM WOULD GO AWAY. THERE IS NO CHANGE WITH THE FIXED TIRED PUT BACK ON/BALANCED. THE CAR ACTIVATES ABS EVERY TIME I BRAKE PRETTY MUCH NOW. I DO HAVE AWD, BUT THIS SHOULD NOT HAPPEN. I JUST BOUGHT THIS VEHICLE 3 MONTHS AGO USED & HAD IT THOROUGHLY INSPECTED PRIOR TO PURCHASING IT. THIS IS A SAFETY ISSUE!

2008 LEXUS 350. CONSUMER WRITES IN REGARDS TO RADIATOR LEAK CAUSED BY TECHNICIANS. *LD THE CONSUMER STATED THE RADIATOR LEAK WAS CAUSED BY THE TECHNICIANS TAMPERING WITH IT IN ORDER TO INDUCE THE LEAK. THE FRONT PASSENGER'S AIR BAG INFLATOR WAS NOT PROPERLY CORRECTED. UPDATED 11/06/2017*JS

TAKATA RECALL. WE RECEIVED NOTICE OF THE TAKATA AIRBAG RECALL IN ROUGHLY AUGUST OF 2016. IT SAID THAT A PASSENGER SHOULD NOT SIT IN THE PASSENGER SEAT. MY WIFE AND I ARE RETIRED AND ALWAYS DRIVE TOGETHER. THIS RECALL MADE OUR LEXUS UNDRIVEABLE FOR THE PAST YEAR AND 3 MONTHS. THERE HAS BEEN NO RECOMPENSATION BY LEXUS.

MY DASH HAS SEVERAL MAJOR CRACKS. VEHICLE WAS STATIONARY WHEN CRACKS APPEARED. IT IS UNKNOWN WHEN THIS HAPPENED AS I JUST BOUGHT THE LEXUS.

THE AIRBAG COVER WHERE IT IS ATTACHED TO THE DASHBOARD HAS SEPARATED. THE SEPARATION BEGAN ABOUT 2 YEARS AGO AND THE GAP CONTINUES TO WIDEN. THIS VEHICLE IS NOT SUBJECT TO THE TAKATA RECALL AND AM UNSURE IF THE AIRBAG MAY INFLATE IF THE GAP CONTINUES TO OPEN.

TAKATA RECALL- I PURCHASED MY VEHICLE 2008 LEXUS ES350 IN FEB.2017 AND THE TIRE PRESSURE LIGHT WAS ON AND I WAS TOLD BY THE SELLER THAT IT WOULD GO OFF ONCE I DRIVE IT FOR A FEW MINUTES AFTER TAKING IT HOME, A FEW DAYS LATER IT WAS STILL ON. TOOK IT BACK AND WAS TOLD THE SPARE TIRE WAS A LITTLE DEFLATED AND THAT MAY HAVE BEEN THE CAUSE. TOOK IT HOME AND ABOUT 2 WEEKS LATER IT WAS BACK ON AGAIN.TOOK IT BACK AND WAS TOLD THERE WAS A TINY PIN HOLE IN THE TIRE THAT WAS MISSED AND WAS CORRECTED. TOOK IT HOME AND MAYBE A FEW WEEKS LATER IT WAS BACK ON AGAIN. I WENT BACK AND TOLD THE SERVICE DEPARTMENT IT COULD POSSIBLY BE A SENSOR. THE DEALER THEN HAD MY CAR SENT TO THE LEXUS DEALER TO FIX IT AND I GOT IT BACK THE NEXT DAY AND IT STAYED OFF FOR ABOUT 2 MONTHS THEN CAME BACK ON AGAIN. TOOK IT BACK AND SPOKE TO THE SERVICE DEPARTMENT AND WAS THEN TOLD IT WAS DEFINITELY THE SENSOR AND I WAS TOLD TO TAKE IT TO "NEXT LEVEL" WHICH IS A SHOP THAT MAKES REPAIRS AND THIS WAS 2 WEEKS AGO WHICH I HAVEN'T SINCE THE LIGHT HAVEN'T CAME BACK ON AS OF TODAY. ALL OF THE TIMES IT CAME ON, IT WAS PARKED, AND WHEN IT WAS TURNED ON THE TIRE PRESSURE LIGHT WAS ON.THIS SHOULD HAVE BEEN CORRECTED BY THE DEALER SINCE IT WAS AN ISSUE FROM THE BEGINNING....

AIRBAG LIGHT STAYS ON WHEN CAR IS RUNNING AND WHEN I HAD IT CHECKED OUT THE MECHANIC SAID IT COULD INFLATE AT ANY TIME. DON'T HAVE THE MONEY IN BUDGET TO HAVE DONE RIGHT NOW.

I HAD MY FOOT ON THE BRAKE PULLING INTO A PARKING SPACE WHEN I FELT A QUICK ACCELERATION SURGING MY CAR FORWARD, LOCKING MY STEERING WHEEL CAUSING ME TO PLOW ONTO A PARKED TRUCK. I HAD TO BE TOWED TO REPAIR SHOP. STEERING BECAME DIFFICULT.