LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO THE DEALER (FIELDS LEXUS LOCATED IN ORANGE PARK, FL), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THIS IS A REPORT OF SUDDEN ACCELERATION. ON JULY 30, 2016, THE LEXUS EXITED A CONVEYOR-BELT TYPE CARWASH AT 5203 KIRBY DRIVE, HOUSTON, TEXAS 77098. MY PREGNANT WIFE WAS DRIVING THE CAR WITH TWO CHILDREN (AGES 4 AND 2) IN CAR SEATS. AFTER RECEIVING THE GREEN LIGHT FROM THE CARWASH TO PROCEED, MY WIFE SHIFTED FROM NEUTRAL TO DRIVE AND THE LEXUS TOOK OFF TOWARDS KIRBY, A VERY BUSY FOUR-LANE STREET. MY WIFE DEPRESSED THE BRAKES BUT THEY DID NOT WORK. THE LEXUS HIT A FLOWERBED ADJOINING KIRBY AND STRUCK A LARGE 3' DIAMETER DECORATIVE CONCRETE BALL WHICH SLOWED THE VEHICLE AND TURNED IT TO THE RIGHT. MY WIFE THEN TURNED OFF THE LEXUS AT THE IGNITION. THE VEHICLE SUFFERED DAMAGES REQUIRING $9,166.58 IN REPAIRS. A SURVEILLANCE CAMERA FILMED THE INCIDENT. THE COPY IS TOO BIG TO ATTACH SO IT CAN BE FOUND AT HTTPS://YOUTU.BE/AH4WR0ZOJ-A. ALSO, THE FOOTAGE WAS MAGNIFIED AND REVEALS THAT THE BRAKE LIGHTS WERE ON WHILE THE VEHICLE ROCKETED TOWARDS THE FLOWERBED AND THAT THEY THEN WENT OFF, DEMONSTRATING THAT THE DRIVER 'PUMPED' THE BRAKES IN AN EFFORT TO STOP THE CAR. THIS EDITED FOOTAGE IS AT HTTPS://YOUTU.BE/9QKMML4BI3K. THE INTERNET CONTAINS SUBSTANTIAL DISCUSSIONS OF SUDDEN ACCELERATION ASSOCIATED WITH CAR WASHES. IF THE FLOWERBED AND GIANT CONCRETE BALL HAD NOT BEEN THERE, THE VEHICLE WOULD HAVE ENTERED KIRBY DRIVE AND A SUBSTANTIAL ACCIDENT WOULD HAVE OCCURRED. I HAVE RAISED THIS MATTER WITH LEXUS AND, NOTWITHSTANDING THE VIDEO, LEXUS HAS SAID THERE NOTHING WRONG WITH THE VEHICLE. I FOUND LEXUS' RESPONSE TO BE VERY DISTURBING ESPECIALLY SINCE MY ENTIRE FAMILY COULD HAVE BEEN LOST THAT DAY. IN MY OPINION, LEXUS COULD NOT CARE LESS ABOUT SAFETY OR MY FAMILY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARROWHEAD LEXUS (9238 W BELL RD, PEORIA, AZ 85382 (623) 872-4000) AND HENDRICK LEXUS CHARLOTTE (6028 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212 (704) 200-9071) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SUDDEN UNINTENDED ACCELERATION ISSUE. I WAS PULLING INTO A PARKING SPACE AT 8 MPH WHEN SUDDENLY MY VEHICLE REVVED UP ON ITS OWN, JUMPED THE CURB, AND CRASHED INTO A BUILDING. LUCKILY, I WAS NOT HURT OR HURT SOMEONE ELSE. THE EDR DOWNLOAD CLEARLY SHOWED MY RPMS JUMPED FROM 400 TO 2,000 IN NANOSECONDS AND THAT THE ACCELERATOR WAS "OFF." TOYOTA'S RESPONSE TO ME WAS "WE FOUND NO EVIDENCE THAT THIS INCIDENT WAS THE RESULT OF ANY TYPE OF DEFECT WITH THE ACCELERATOR OR BRAKES." I AGREE IT IS NOT. IT IS NOT A BRAKE PEDAL OR ACCELERATOR ISSUE. IT IS A SOFTWARE ISSUE THAT CONTROLS THE FUEL TO THE VEHICLE. AFTER TOYOTA WAS FINED $1.2 BILLION (LARGEST EVER FINE TO AN AUTO MAKER), THEY UPDATED THE SOFTWARE SO THERE IS A BRAKE OVERRIDE IN CASE THIS HAPPENS. THE LOCAL LEXUS DEALERSHIP NEVER MENTIONED THIS TO ME NOR HAVE I EVER RECEIVED ANY TYPE OF RECALL NOTICE. THIS COULD HAVE BEEN AVOIDED IF THE SOFTWARE IN MY VEHICLE HAD BEEN UPDATED. TOYOTA IS "VERY SORRY ABOUT THIS UNFORTUNATE INCIDENT." PRETTY SAD WORDS FOR ALL OF THE PEOPLE THAT HAVE BEEN KILLED IN ACCIDENTS BECAUSE OF THIS ISSUE.

BROUGHT A LEXUS IS200T IN MAY 2016 6 MONTHS INTO HAVING THE CAR THE AC AND AUDIO SYSTEM COMPLETELY WENT DEAD. TOOK IT TO THE DEALER THEY STATED I HAD PLACED A COIN IN THE RADIO HENCE THE SYSTEM SHUTTING DOWN I HAD TO PAY TO REPLACE EVERYTHING. THEN 2 MONTHS LATER THE AC WENT AGAIN. TOOK IT IN AT THE ONE YEAR MARK THE CAR NEEDS TYRES, BRAKES, TROTLE BODY, INJECTORS AND ENGINE FILTERS. HOWEVER LEXUS REFUS TO HELP IN ANY WAY AND I DEED THIS TO BE UNFAIR CONSIDERING THIS CAR HAS SUCH FAULTS I REPLACED THE TYRES MY SELF HOWEVER THEY ARE NOT FIXIN THE ISSUES CAUSING THE TYRES TO GO BAD OR ISSUES MENTIONED. AFTER ONE YEAR BRAND NEW CAR I DON'T FEEL I SHOULD BE HAVING THIS MUCH ISSUE I DEED THIS CAR TO BE A LEMON. IM COMPLETELY DISGUSTED BY LEXUS AND WOULD NEVER BUY ANOTHER. THE CAR ALSO SHUT DOWN IN THE MIDDLE OF DRIVING

TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (PARK PLACE LEXUS GRAPEVINE, 901 E STATE HWY 114, GRAPEVINE, TX 76051) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND THAT THEY WERE WORKING ON THE 2010 MODELS. THE CONTACT WAS INFORMED THAT THE 2012 MODELS MAY NOT BE REPAIRED UNTIL OCTOBER 2017. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MARIN OF SAN RAFAL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I"M EXTREMELY CONCERNED ABOUT THE AIR BAG RECALL. AS I AM UNABLE TO UTILIZE MY VEHICLE TO IT'S FULLEST EXTENT WITHOUT FEAR OF INJURY OR EVEN DEATH TO MYSELF AND PASSENGERS.

MY AIRBAG RECALL CAME TO ME TODAY 7/18/2017 - I FOUND OUT ABOUT THIS RECALL FROM FACEBOOK BACK IN SEPT. 2016 - I CALLED LEXUS WAS INFORMED TO DRIVE THE CAR OVER - I SIGNED A PAPER STATING I WAS NOT ALLOWED TO DRIVE MY CAR AND IT MUST SIT IN MY GARAGE FOR AS LONG AS THERE IS NO PART TO REPLACE IT WITH - THEY GAVE ME A LOANER CAR BUT AFTER 10 MONTHS LATER AND MY CAR DEAD - THE PART CAME IN - IT WAS LIKE PULLING TEETH TO GET THEM TO EVEN LOOK AT THE CAR AND DID NOT WANT TO EVEN PUT IN A NEW BATTERY - AFTER COMPLAINING AND WORKING WITH THE HOME OFFICE THEY DID A COMPLETE ONCE OVER AND A NEW BATTERY - MY CAR IS WORKING NOW - BUT - LEXUS SHOULD HAVE DONE SOMETHING FOR THEIR CUSTOMERS - LAWYERS ALL OVER THE PLACE WANT TO HELP YOU GET YOUR MONEY BACK - LEXUS DIDN'T EVEN WANT TO HEAR ABOUT ANY ISSUES YOU HAD - COMPLAINTS ETC..... YOU WOULD THINK THEY WOULD WANT TO ASSIST YOU WITH MORE ITEMS TO REPLACE ON YOUR CAR - 10 MONTHS OF WAITING?????? CRAZY !!!!!!