LEXUS Complaints

TAKATA RECALL. IN MAY 2016 I RECEIVED A RECALL NOTICE FROM LEXUS THAT MY AIRBAGS MUST BE REPLACED. IT IS NOW OVER ONE YEAR AND I AM STILL ATTEMPTING TO HAVE THIS ITEM REPLACED.

THE SUNROOF ON OUR LEXUS RX 330 SHATTERED WHILE WE WERE DRIVING ON A HIGHWAY AT 65 MPH. IT WAS NOT HIT BY A ROCK OR OTHER DEBRIS, IT SHATTERED FOR NO APPARENT REASON INTO MANY SMALL PIECES. FORTUNATELY WE HAD THE SUNSHADE CLOSED, OTHERWISE WE WOULD PROBABLY HAVE BEEN INJURED BY FLYING GLASS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17B006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE LOCAL DEALER (WESTSIDE LEXUS IN HOUSTON, TEXAS) STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHO STATED THAT PARTS WERE NOT AVAILABLE, AND THAT THE CONTACT WOULD BE NOTIFIED BY MAIL ONCE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE BURST INTO FLAMES. THE FLAMES CONSUMED THE ENTIRE VEHICLE WITHIN A FEW MINUTES. THE POLICE AND FIRE/RESCUE ARRIVED WITHIN MINUTES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2017. THE DEALER (HERB CHAMBERS LEXUS, 25 PROVIDENCE HWY, SHARON, MA, 02067) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND MAY TAKE MONTHS. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER ALSO STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER AND THAT THE CONTACT WAS IN ZONE C. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I PURCHASED THIS VEHICLE ON 6?30/2017 AT KUNI LEXUS OF PORLAND,OR (CANYON RD) I WAS MADE AWARE OF THIS RECALL FROM THE 'RECALL RESULTS PAGE OF NHTSA) HOWEVER NO WHERE DOES THE "RECALL RESULTS" DOCUMENT INDICATE THAT THE MANUFACTURER (TAKATA) HAS NOT DEVELOPED THE REMEDY TO THE RECALL (ONLY THAT IF A THE MANUFACTURER FAILS TO REMEDY I CAN FILE A COMPLAINT.) I WAS TOLD TODAY 7/10 THE FIX HAS NOT EVEN BEEN DEVELOPED YET. IS THIS TRUE? I WAS MADE TO BELIEVE IT WOULD BE SOMETHING RELATIVELY EASY TO FIX AND COULD BE SCHEDULED IN THE FUTURE. MY DEALERSHIP CANNOT TELL ME WHAT TIMEFRAME I AM LOOKING AT. THEY SAID NOW FOR THE FIRST TIME THAT I SHOULDN'T HAVE A PASSENGER RIDE IN THE FRONT PASSENGER SEAT. ***IS THERE AN ETA...AND ESTIMATED TIME TO EXPECT DEVELOPMENT ON THE FIX FOR THE PASSENGER AIRBAG?*** I WAS PROMISED BY THE SALESMAN THAT I COULD HAVE THE AIRBAG FIXED WHEN I BROUGHT THE CAR BACK FOR DETAILING (I WAS ASKED TO TAKE THE CAR OFF THE LOT AND BRING IT BACK LATER FOR DETAILING.) FINDING OUT NOW MORE ABOUT POSSIBLY HAVING TO WAIT A LONG TIME OR NEVER BE ABLE TO GET THE AIRBAG REPLACED IS MAKING ME VERY NERVOUS.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF LEXINGTON (1264 E NEW CIRCLE RD, LEXINGTON, KY 40505, (859) 233-2000) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2010 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *LD THE CONSUMER STATED THE MANUFACTURER PROVIDED A LOANER VEHICLE. THE LOANER VEHICLE DID NOT HAVE THE BAR CODE AFFIXED TO IT IN ORDER TO BE PROVIDED ENTRANCE INTO THE CONSUMER'S GATED COMMUNITY NOR, THE SUNPASS FOR TRAVEL ON HIGHWAYS. ALSO, ONLY ONE PERSON WAS PERMITTED TO DRIVE THE VEHICLE. UPDATED 07/10/2017*JS