LEXUS Complaints

THERE HAS BEEN A RECALL ON THE FRONT PASSENGER AIR BAG, PRODUCED BY TAKATA, AND THE MY LEXUS DEALER IN SCHAUMBURG, ILLLINOIS, HAS NOT CONTACTED METRO FIX THE PROBLEM. IT HAS BEEN TOO LONG. I HAD FILED A COMPLAINT OVER THE PHONE WITH YOU IN FEBRUARY ( #10957566). CAN YOU PLEASE LET ME KNOW WHAT IS GOING ON AND HOW MUCH TIME LONGER I AM SUPPOSED TO WAIT...THIS IS RIDICULOUS !

TAKATA AIRBAG RECALL WAS NOTED BY LEXUS IN MAY 2016. I HAVE JUST BEEN TOLD BY LEXUS THAT THE REPAIR WILL NOT BE AVAILABLE UNTIL END OF APRIL OR MAY 2017. BASICALLY, ONE YEAR IS AN UNREASONABLE AMOUNT OF TIME FOR THE DEFECT TO BE REPAIRED SINCE FOR ALL THIS TIME NO ONE CAN SIT IN THE FRONT PASSENGER SEAT. LEXUS WOULD RENT A $30 PER DAY CAR FOR ME BUT I DON'T CONSIDER THAT A REASONABLE CAR FOR A REPLACEMENT OF A LEXUS ES350. MEANWHILE, THIS MAKES A FAMILY SIZED CAR UNUSABLE FOR REGULAR USE.

I RECEIVED NOTICED OF THE NHTSA RECALL 16V-340 IN MAY OF 2016. TEN MONTHS LATER LEXUS STILL DOES NOT HAVE THE PARTS AT DEALERS TO GET THIS FIXED. THIS IS UNACCEPTABLE.

THE VEHICLE'S OIL CONSUMPTION IS BECOMING GREATER AND GREATER. I AM NOW AT A POINT WHERE I NEED TO ADD 2 QUARTS OF OIL EVERY 3 WEEKS, WHICH IS ABOUT 1000 MILES DRIVEN. BECAUSE OF THE AGE OF MY VEHICLE, I WAS ADVISED TO START USING SYNTHETIC/BLEND, BUT THE OIL CONSUMPTION RATE HAS NOT CHANGED. IT WAS INSPECTED FOR LEAKS AND THERE WERE NONE. DOES THIS HAVE ANYTHING TO DO WITH PAST RECALLS? I KNOW THIS IS NOT NORMAL AND I AM HOPING FOR A RESOLUTION AS I LOVE DRIVING THE CAR AND IT STILL FEELS RELIABLE ASIDE FROM THE OIL CONSUMPTION RATE, WHICH IS GETTING WORSE AND WORSE. I AM NOW ON MY THIRD CASE OF OIL PURCHASED FROM COSTCO BUT ONCE I'M THROUGH WITH IT, I'M DREADING THE RATE WILL BE MUCH SOONER- I DON'T WANT TO HAVE TO ADD OIL EVERY WEEK. I'M HOPING FOR A RESOLUTION/ADVICE. THANK YOU.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I HAVE BEEN AFRAID TO USE THE PASSENGER FRONT SEAT SINCE THE RECALL WAS ANNOUNCED. THEREFORE, I CAN USE ONLY 3/4 OF THE CAR. THEY ARE TAKING WAY TOO LONG TO ADDRESS THIS. IF THEY CANNOT FIX IT, THEY SHOULD COMPENSATE ME FOR THE MISSING 1/4 OF THE CAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. THE RECALL WAS INITIATED IN JANUARY. I GOT A LETTER IN FEBRUARY. AS OF TODAY (MARCH 28) THE TOYOTA WEBSITE ESTIMATES A FIX MAY BE AVAILABLE IN SEPTEMBER! BUT NO COMMITMENT. IN THE MEANTIME, I CAN'T HAVE A FRONT PASSENGER, PER TOYOTA, RENDERING THE CAR USELESS FOR MY FAMILY. NINE MONTHS (OR MORE) IS TOO LONG TO BE WITHOUT THE USE OF MY CAR!

STILL NO REMEDY FOR THE PASSENGER SIDE AIRBAG. THIS IS RIDICULOUS THAT IT WOULD TAKE ALMOST A YEAR AND STILL NOTHING YET! THEY SEEM TO HAVE ENOUGH AIRBAGS FOR THE NEW CARS THEY ARE MAKING. LETS FIX THE BAD AIRBAGS FIRST BEFORE ANYONE ELSE GETS KILLED! COME ON NHTSA LETS GET ON TOYOTA AND MAKE THEM GET THIS DONE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PART NOT AVAILABLE. UPDATED 05/16/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 04/26/2017. UPDATED 08/22/2017*JS