2002 LINCOLN LS Complaints

IN PAST MONTH LINCOLN LS 2002 VIN [XXX] EXPERIENCED TWO LOW-SPEED (LESS THAN 10 MPH) BRAKE FAILURES.ONE RESULTED IN A MINOR ACCIDENT.THE FIRST OCCURRED APPROX. MAY 1, BUT NO ACCIDENT RESULTED.WHILE I WAS ATTEMPTING TO STOP AT AN INTERSECTION, BRAKES FAILED TO HOLD AND CAR ROLLED THROUGH A STOP SIGN INTO THE CROSS STREET.THERE WAS ONCOMING TRAFFIC BUT NO ACCIDENT RESULTED.I IMMEDIATELY HAD CAR EVALUATED BY MY PERSONAL MECHANIC AND SERVICE DEPT AT CENTRAL FORD IN HOUSTON. NEITHER SHOP WAS ABLE TO DIAGNOSE AND FIX PROBLEM.ON MORNING OF MAY 31, MY SON WAS DRIVING TO HIS OFFICE IN GALVESTON WHEN BRAKES AGAIN FAILED TO HOLD DURING TRAFFIC STOP.THERE WAS A MINOR ACCIDENT WHEN LINCOLN REAR-ENDED ANOTHER VEHICLE.LINCOLN WAS TOWED TO REPAIR SHOP IN GALVESTON EVEN THOUGH THE BRAKES APPEARED TO FUNCTION AFTER THE ACCIDENT-POLICE INVESTIGATOR DID NOT BELIEVE LINCOLN WAS SAFE TO OPERATE GIVEN HISTORY OF BRAKE FAILURE.THERE WAS MINOR DAMAGE TO THE FRONT BUMPER OF LINCOLN AND ALSO THE BACK BUMPER OF VAN THAT WAS REAR-ENDED.ON JUNE 1 HAD LINCOLN TOWED FROM GALVESTON TO SOUTHWEST LINCOLN IN HOUSTON.AGAIN SERVICE SHOP HAS NOT BEEN ABLE TO IDENTIFY AND CORRECT ROOT CAUSE OF BRAKE FAILURE INCIDENTS.SERVICE DEPT ADVISED ME THEY CAN FIND NO PROBLEMS WITH LINCOLN.I SPOKE WITH A SENIOR SERVICE CONSULTANT AT CENTRAL FORD.HE SAID THERE IS NO HISTORY OF BRAKE FAILURE WITH LINCOLNS OF THIS MODEL TYPE.I TOOK LINCOLN AGAIN TO SOUTHWEST LINCOLN ON MONDAY MORNING AND PICKED IT UP LATE TUESDAY AFTERNOON FOR DIAGNOSIS AND AGAIN THE SERVICE SHOP HAS NOT BEEN ABLE TO IDENTIFY PROBLEM.INFERENCE IS THAT I SHOULD BE ABLE TO SAFELY DRIVE IT, BUT THE FAIL-TO-BRAKE INCIDENTS HAVE CONVINCED ME THAT CAR IS TOO DANGEROUS TO DRIVE.I FILED A COMPLAINT WITH LINCOLN AND WAS TOLD THAT IT IS UP TO THE INDIVIDUAL DEALERSHIP TO FIND PROBLEM AND NOT LINCOLN'S RESPONSIBILITY.I WAS TOLD BY THE SENIOR SERVICE ADVISOR THAT AS LONG AS THE BRAKE FAILURE CAN'T BE DUPLICATED THERE IS NOTHING MORE THAT CAN BE DONE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

WHEN CONSUMER DROVE OVER A SPEED BUMP IN A PARKING LOT THE PASSENGER SIDE IMPACT AIRBAG DEPLOYED. *BF THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONSUMER THAT THERE WERE SCRATCHES ON THE FRAME UNDERNEATH THE VEHICLE AND THAT SOME OBJECT WHICH TRIGGERED THE AIR BAG. THE CONSUMER BELIEVES THE DEALER AND MANUFACTURER ARE AWARE OF THE AIR BAG PROBLEM BUT REFUSE TO PROVIDE ANY ASSISTANCE BECAUSE THE VEHICLE IS OUT OF WARRANTY. *NM

WHILE DRIVING 20 MPH, THE SIDE AIR BAG ON THE DRIVER SIDE INADVERTENTLY DEPLOYED WITHOUT ANY REASON/WARNING. THE DEALER WAS NOTIFIED.*AK

CAR ACCELERATES WITH NO PRIOR WARNING ENGINE HIT 3000 RPMS HAD TO SLAM ON BRAKES DID NOT HOLD CAR HAD TO TURN MOTOR OFF. THIS HAS HAPPENED TWICE. DEALERSHIP COULDN'T REPRODUCE THIS THEY REPLACE IDLE AIR CONTROL VALVE THEY THINK THIS IS THE PROBLEM? I'M NOT HAPPY WITH THE FACT THEY ARE NOT SURE IF THIS IS IT WHAT IF IT HAPPENS AGAIN?*AK

WE PURCHASED A 2002 LINCOLN LSE ABOUT 15 MONTHS AGO. ABOUT A WEEK AGO WE TOOK IT IN FOR SERVICE AND WAS TOLD THEY COULDN'T FIND ANYTHING THEN 3 DAYS LATER BROUGHT IT IN WITH THE SAME PROBLEM AND NEW BRAKES WERE INSTALLED AN WE WERE TOLD WE WOULD BE NEEDING NEW TIRES. WE ASKED IF NEEDED TO BE DONE THEN BUT THE SERVICE PERSON SAID SOON. 7 DAYS LATER WHILE DRIVING ON THE FLORIDA TURNPIKE IN THE FAST LANE OUR LEFT REAR DRIVERS SIDE TIRE LITERALLY BLEW OFF THE CAR LEAVING NOTHING BUT THE RIM. THANK GOD THE CAR BEHIND US WITNESSED IT ALL AND STAYED BEHIND US TILL WE WERE SAFE ACROSS 3 LANES TO THE SHOULDER. HE SAID HE NEVER SAW SOMETHING LIKE THAT HAPPEN. WE HAVE HAD MANY CARS AND HAVE BEEN DRIVING FOR AT LEAST 26 YEARS AND NEVER NEVER EXPERIENCED ANYTHING LIKE THIS. I THANK GOD WE WERE SAFE BUT I DO THINK THIS SHOULD BE LOOKED INTO. TIRES SHOULD NOT JUST EXPLODE OFF A RIM AND DISINTERGRATE. PLEASE LET ME KNOW IF YOU HAVE OTHER COMPLAINTS ABOUT THIS, AS THIS WAS A VERY FRIGHTENING EXPERIENCE. AFTER TOWING THE VECHICLE INTO THE LINCOLN MERCURY SHOWROOM WE ARE TOLD WE NEED 4 NEW TIRES AND A RIM -- $1600. *LA

DEFROSTER/ DEFOGGER SYSTEM FAILED. AS A RESULT, DRIVER'S VISIBILITY WAS IMPAIRED. *AK

MY 02 LINCOLN LS HAS HAD 2 NEW REAR ENDS AND NOW POWER STEERING PUMP AND ACTUATOR IS GONE BAD. I HAVE A LIST OF ABOUT 12 THINGS THAT HAS HAPPENED TO MY CAR IN LAST 12 MONTHS, AND MY CAR ONLY HAS 27,000 MILES ON IT. NOT VERY HAPPY AT ALL. *LA

LTR RE HIS DEFECTIVE 2002 LINCOLN LS, THE AXLE BROKE AND THE WHEEL AND THE HUB CAME OFF THE CAR, WOULD LIKE SOMEONE TO LOOK INTO THIS DEFECT.*MR WHILE DRIVING ON THE GARDEN STATE PARKWAY, THE LEFT FRONT WHEEL CAME OFF AND THE CONSUMER WAS PULLED INTO THE CONCRETE MEDIAN STRIP. CONSUMER HAD ENOUGH EXPERIENCE NOT TO HIT THE BRAKE, SLIGHT ACCELERATION AND HE GOT CONTROL OF THE VEHICLE. IT TOOK A HALF OF MILE TO GET THE VEHICLE ACROSS 3 LANES OF BUSY TRAFFIC AND ONTO THE SHOULDER. A PASSERBY CHECKED TO SEE IF THE CONSUMER WAS O.K. HE THEN INFORMED THE CONSUMER THE ENTIRE WHEEL FELL OFF. APPROX. 30 MINUTES LATER THE STATE TROOPER ARRIVED WITH THE WHEEL STILL ATTACHED TO THE HUB. IT CROSSED OVER 4 LANES OF TRAFFIC AND DIDN'T CAUSE AN ACCIDENT. CONSUMER WAS TOLD THE LOWER BALL JOINT CAME OFF, WENT INTO THE INSIDE OF THE WHEEL AND THE AXLE BROKE. HE SUSTAINED BRUISES BUT NO LASTING INJURIES. CONSUMER HAD A HOLD PUT ON THE REPAIR WORK UNTIL FORD HAD A CHANCE TO LOOK AT THE VEHICLE. THE CONSUMER SERVICE REP. STATED THE CONSUMER MAY WANT TO HAVE THE DEALER LOOK AT IT. THE CONSUMER REPLIED THAT SINCE THE DEALER MAY BE AT FAULT, HE DIDN'T WANT THEM TO LOOK AT THE VEHICLE. VEHICLE SUSTAINED DAMAGE IN THE AMOUNT OF $8000. THE WHEEL WAS BEING HELD FOR SOMEONE TO INSPECT IT. SOMEONE DID CONTACT THE CONSUMER STATING THEY WERE FROM FORD AND "THERE IS NO PROOF THAT THE ACCIDENT WAS CAUSED BY A DEFECT." THE CALLER WOULD LEAVE THEIR NAME OR NUMBER SO THE CONSUMER COULD RETURN THE CALL. *PH *NLM

LUG NUT COVER STRIPS AWAY FROM LUG NUT. LUG WRENCH TURNS COVER ONLY. I HAD TO PRY THIS ALUMINUM COVER OFF TO REMOVE LUG. POOR FIT OF LUG NUT WRENCH. *LA

ENGINE STALLS WHEN SLOWING TO MAKE A RIGHT HAND TURN. BATTERY POWER REMAINS, BUT POWER STEERING IS OUT AND CAR MUST BE STOPPED TO RESTART.