2009 LINCOLN MKS Complaints

WE LEASED THE 2009 LINCOLN MKS WITH 71 MILES ON IT IN FEBRUARY 2009. THE PROBLEM IS A GRINDING NOISE AND VIBRATION OCCURRING WHEN THE BRAKE IS APPLIED COMING FROM THE RIGHT FRONT WHEEL (PASSENGER SIDE OF VEHICLE). TOOK THE CAR INTO THE DEALERSHIP STARTING IN AUG.2009 VEHICLE HAD 3476 MILES AND THEY STATED THEY HAD TO ORDER PARTS. BROUGHT THE VEHICLE IN FOR THE FIX- NEW BRAKE PADS. HAD TO BRING THE CAR INTO THE DEALERSHIP FOR AN ADDITIONAL 3 TIMES FROM DEC.2009 TO MAY 2010 FOR SAME RECURRING PROBLEM. THEY CHANGED BRAKE PADS AS ONLY FIX. SENT LINCOLN A DEFECT NOTICE AS REQUIRED PER FLORIDA 'S LEMON LAW AND CONTACTED THE BBB AUTO-LINE TO INITIATE OUR CLAIM. AUG 31, 2010 FINAL ATTEMPT TO REPAIR WAS DONE BY FORD. THEY STATED THEY COULD NOT VERIFY GRINDING NOISE PER THEIR ROAD TEST, BUT PROCEEDED WITH TSB 10-17-03. THIS LATEST TSB NEWLY DESIGNED BRAKE PADS WERE INSTALLED. WE DON'T LIKE BEING THEIR TEST CASE AND WE HAVE NO CONFIDENCE THAT ANOTHER SET OF BRAKE PADS REGARDLESS OF THE NEW DESIGN WILL SOLVE THE PROBLEM. CURIOUS THAT THE NOISE AND VIBRATIONS OCCUR ONLY ON ONE SIDE OF THE CAR (PASSENGER RIGHT FRONT SIDE WHEEL AREA) AND FORD HAD NO ANSWER WHEN QUESTIONED. PREVIOUSLY, THE GRINDING NOISE HAS RETURNED ABOUT 60-90 DAYS AFTER THE NEW BRAKE PADS HAVE BEEN INSTALLED. THERE IS NO GUARANTEE THAT THIS "FINAL ATTEMPT TO REPAIR" THE BRAKE PROBLEM WILL BE THE CURE. WE ARE NOT SATISFIED WITH FORD'S FIX. FIELD SERV.TECH WROTE ON THE SERVICE REPORT HE BELIEVED THAT THERE WERE NO SAFETY ISSUES WITH THE BRAKES AND PROBLEM WE DESCRIBED HAVING. WE DO NOT HAVE CONFIDENCE IN THAT OPINION. WE ARE AFRAID TO DRIVE THE CAR AND AFTER HAVING THE CAR FOR ALMOST 2 YEARS HAVE ONLY 10,717 MILES. WE WILL PURSUE OUR LEMON LAW CASE. *TR

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE THE BRAKES WERE ENGAGED THERE WAS A LOUD GRINDING NOISE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS NOTIFIED, TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. FORD MOTOR COMPANY ISSUED FIVE TSB'S REGARDING THE BRAKES GRINDING. THE BRAKES HAVE BEEN REPAIRED FIVE TIMES. WHEN THE VEHICLE WAS REPAIRED THE NOISE DID NOT RECUR FOR APPROXIMATELY 2000 MILES. THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 25,000.

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 35 MPH APPROACHING A STOP SIGN HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE STATED THAT THE VEHICLE ACCELERATED UP TO 4000 RPMS AND BEGAN TO SLOW DOWN ON ITS OWN. HE DID NOT CONTACT THE DEALER. THE FAILURE OCCURRED AGAIN WHILE DRIVING 25 MPH; YET, HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE SHIFTED INTO NEUTRAL GEAR IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO LOCATE THE FAILURE. THE CONTACT STATED THE FAILURE OCCURRED INTERMITTENTLY. HE CONTACTED THE MANUFACTURER AND THEY REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,700. UPDATED 08/24/10. *LJ UPDATED 08/25/10*JB

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE EQUIPMENT UNDER THE SEAT USED FOR HEATING AND AIR CONDITIONING HAS INJURED HIS TAIL BONE. THE SUSPENSION BEGAN TO DETERIORATE AND CAUSED THE EQUIPMENT UNDERNEATH THE SEAT TO PENETRATE. THE VEHICLE HAD NOT BEEN INSPECTED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 8000.

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THERE WERE CONSTANT ISSUES WITH THE BRAKES. THE REAR BRAKES WERE GRINDING AND WERE REPAIRED AT THE LOCAL DEALERSHIP. HOWEVER, THE FRONT BRAKES MADE A LOT OF NOISE AND SEEMED AS IF THERE WAS NO BRAKE PAD. THE DEALER STATED THAT THERE WAS A RELATED TECHNICAL SERVICE BULLETIN FOR THE FRONT BRAKES AND REPLACED THEM; HOWEVER, THE FAILURE CONTINUED. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 0. THE CURRENT MILEAGE WAS APPROXIMATELY 11,600.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS AND APPLYING THE BRAKES, THERE WAS AN UNUSUAL NOISE THAT INTERMITTENTLY APPEARED. HE CONTACTED THE DEALER WHO ADVISED THAT THE NOISE WAS NORMAL. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS AND THE BRAKE MOTOR WAS REPLACED. THE FAILURE RECURRED. THERE WERE NO FURTHER REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 40 MPH, HE ATTEMPTED TO CHANGE LANES AND NOTICED THAT THE REAR HEAD RESTRAINT WAS BLOCKING HIS LINE OF VISION. THE HEAD RESTRAINT CAUSED A BLIND SPOT ON BOTH SIDES OF THE REAR WINDOWS. THE DEALER WAS NOTIFIED AND THEY ADVISED REMOVING THE HEAD RESTRAINTS OR ADJUSTING THEM IN A LOWER POSITION. THE MANUFACTURER ADVISED HAVING THE DEALER OFFER THEIR ASSISTANCE. THE CONTACT STATED THAT NEITHER THE DEALER NOR THE MANUFACTURER HAD BEEN ABLE TO ASSIST HIM. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 9,800.

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 3 MPH, APPROACHING A STOP SIGN. WHEN THE BRAKE PEDAL WAS APPLIED A THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN RESURFACED THE BRAKE PADS; HOWEVER, THE FAILURE CONTINUED AFTER THE SERVICE REPAIR. THE FAILURE MILEAGE WAS 2,432. THE CURRENT MILEAGE WAS 16,000.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING AT APPROXIMATELY 5 MPH WHEN HE NOTICED THAT THE BRAKES WERE MAKING A LOUD GRINGING NOISE. THE CONTACT TOOK THE VEHICLE TO THE AUTHORIZED DEALERSHIP FOR REPAIR SIX TIMES BUT THE DEALER COULD NOT FIND THE CAUSE FOR THE FAILURE. BOTH THE BRAKE SHOES AND ROTORS HAD BEEN REPLACED BUT THE REPAIRS DID NOT REMEDY THE PROBLEM. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS ON HIS VEHICLE AND INSTRUCTED TO CALL NHTSA. THE PROBLEM HAD NOT BEEN CORRECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 300. THE CURRENT MILEAGE WAS 8,859.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING THE VEHICLE AT SPEEDS OF AT LEAST 20 MPH, THE VEHICLE WOULD EXHIBIT A DRAGGING SENSATION. THE VEHICLE THEN ABNORMALLY ACCELERATED WITHOUT DRIVER INTENT. THE DEALER COULD NOT DUPLICATE THE FAILURE AND ADVISED INSTALLING AN EVENT DATA RECORDER (OR BLACK BOX) IN THE VEHICLE TO RECORD ANY FURTHER FAILURES. THE CONTACT STATED SHE FELT HER SAFETY WAS AT RISK WHILE OCCUPYING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 9,701. UPDATED 05/26/10 *BF THE CONSUMER STATED WHEN ATTEMPTING TO MERGE INTO TRAFFIC, THE BRAKES LOCKED UP AND THE VEHICLE CAME TO A COMPLETE STOP. UPDATED 05/28/10.*JB