LINCOLN Complaints

My car was recalled by Lincoln in May 2023 because a battery sensor causes the car to catch on fire anytime, on or off. I have had my car in to Lincoln 2 times since then and there are no parts to fix the recall. Lincoln says the sensors are on back order and they don't know when they will be available, no end date. My car can combust at anytime and Lincoln has no idea when they will have the part to fix it! There are 143, 000 cars in this recall and since May when Lincoln finally announced the recall, there have been no parts available to fix the recall since they made the announcement.

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Planet Lincoln Dallas Love Field (7767 Lemmon Ave, Dallas, TX 75209) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 22V011000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed. Several unknown warning lights illuminated. The contact stated that the vehicle failed to shift into the intended gear. Additionally, the contact stated that while shifted into reverse, the rear-view camera became distorted and failed to operate as designed. The vehicle was towed to the residence. The vehicle was then taken to the dealer where it remained. The vehicle was diagnosed, and it was determined that the front brake hose had ruptured. The contact was informed that the front brake hose, the brake pedal bumper, and clutch the pedal bumper needed to be replaced. The contact stated that the vehicle was awaiting additional diagnostic tests. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

The contact owns a 2021 Lincoln Aviator. The contact stated that on several occasions while reversing, the rear camera flickered and failed to display an image on the screen. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the rear-view camera needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 17,000.

Hello. My name is [XXX] and I have a potentially serious issue with my car and Lincoln refuses to look into it. The short story : When you press the brakes moderately or harder (as if stopping for a yellow light) it sounds like you’ve run over a brick or hit a BIG pothole. It has been in 6 times and to 3 dealerships and they all say it is normal for Aviators and Explorers. I have owned an auto repair shop for 12 years and my guys fix 2000 cars per year. I am an ASE master certified mechanic and I can assure anyone that there is nothing normal about this bang. They tell me they drive a like vehicle and if it also makes noise, there is nothing they can do. I have reached out to Lincoln Concierge multiple times and they tell me they will do nothing if a like vehicle also does it. I think of the 2019 Pacifica that the lower ball joint pinch bolts comes out and folds the wheel under the vehicle. I have had 3 service managers drive the car and they have all told me that it sounds really bad and abnormal. I have been told by all of those managers that Lincoln enforces not doing any further diagnostics or repairs if they all do it. I did drive a 2023 Aviator with a service advisor and it did not make the same noise mine does. You can actually feel the noise in the steering wheel. I have pleaded with them to investigate the issue and at least let me speak with a supervisor about it but they refuse. I have asked the dealers to put a set of chassis ears on the suspension to pinpoint the sound and they say Lincoln will not let them. The vehicle has 33k on it and is still under full factory and extended CPO warranty. Can you guys look into this issue before someone gets hurt ? Thanks for reading INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact's wife owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- May 26, 2023: NHTSA Recall No.: 23V-380, recalled 2021-2023 Lincoln Corsair vehicles equipped with 2.5L HEV or PHEV engines (among others) due to possible engine failure and engine compartment fires after several reports of same, even after the repair attempted after NHTSA Recall No.: 22V-484 (the “Second Recall”). “This recall expands and replaces number 22V-484.” -June 5, 2023, Mr. Adrian Diaz of the Ford Motor Company (“Ford”) wrote a letter to NHTSA, addressing the subject of “Engine Failure May Cause Fire” and acknowledging the safety recall (the “Acknowledgement”). In the Acknowledgement, Ford stated that the consequence of the engine failure is that “[a]n engine compartment failure increases the risk of injury” but that there is no current remedy for this serious hazard. No remedy has become available since these issues first started arising prior to July 2022. -On June 8, 2023, after the recall and acknowledgement thereof, Crest Lincoln in Connecticut/Ford Motor Company sold me a vehicle that was the subject of the recall even though their own acknowledgement said “it is illegal for a manufacturer, to sell, offer for sale, import or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.” SUMMARY: Crest Lincoln and Ford Motor Company illegally sold me a vehicle and put an illegal vehicle into the stream of commerce that had a very serious safety related recall.

The contact owns a 2015 Lincoln MKC. The contact stated that while driving, there was an abnormal burning smell detected. The check engine light was illuminated. The vehicle was taken to another local dealer, AutoNation Ford Jacksonville (10720 Philips Hwy, Jacksonville, FL 32256), who was unable to determine the failure but changed a fuse. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine ). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was unknown.

360 camera recall issue still persists incredibly frequently. Pretty much every drive. Backup camera when it does work, is severely lagging and delaying which could result in a collision if using. Front camera was replaced which was providing a grey image, now it is displaying the blue image. LINCOLN states remedy is still not available.