LINCOLN Complaints

Once again, my vehicle exhibited immediate and sudden power loss while at highway speeds. Ironically, I was in transit to my dealer for the third time for this issue within my vehicle's 3,000 miles. This is incredibly unsafe at any speed, especially at highway speeds without warning. An uncommanded slowdown without any response from the accelerator pedal, and a warning on the gauge cluster stating "vehicle is slowing down". Cruise control at this time was not operational in the vehicle (another issue) and I was using my foot to control the speed. Additionally, the Bluetooth connection was not functioning, the Navigation screen nor map would even load, and I was unable to use cruise control due to an error message "cruise unavailable". We get a separate Lincoln Aviator for a loaner, and not only does reverse park assist not work, the rear camera doesn't function, either. These cars are dangerous and need to be recalled immediately and taken off the road. We plan to sell/trade ours as the soonest possibility and incur whatever financial burden that may come with it. It's not worth my family's safety, or that of someone else.

The contact owns a 2011 Lincoln MKX. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal to stop the vehicle; however, the vehicle failed to stop as needed. The contact stated that she had to apply added pressure to the brake pedal causing the brake pedal to extend to the floorboard before the vehicle glide to a stop. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that Customer Satisfaction Program: 13N02 had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 190,000.

The contact owns a 2011 Lincoln MKS. The contact stated while driving 45 MPH, the steering wheel became firm. There was no warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering). The contact was informed that the recall repair was previously performed on the vehicle. The contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was already repaired under NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 110,000.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the stopping distance was extended. The "Check Braking System" and "Service Advancetrac" messages were displayed. The ABS, brakes, and the electronic stability control warning lights were illuminated. The contact veered to the side of the road and engaged the electronic parking brake. The contact stated that when she turned off and restarted the vehicle, the warning lights turned off and the vehicle operated as needed. The contact stated that the failure recurred on two separate occasions; however, on the last occasion, the warning lights remained illuminated upon restarting the vehicle, and the brake failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000. The contact stated the ABS module failed, the older model years were under the recall but the newer cars were not included in this recall. The contact is requesting reimbursement for repairs made to this vehicle.

The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.

User interface for HVAC, entertainment system, and everything through the Ford Sync screen is unusable. Had this repaired 11 months prior. Issue returned. Dealer says , “There are several things going on with it. 1 The front inter face control module 2. Display screen and 3. APIM. Parts labor and tax it would run $2,670.00.” There are many instances of reports of these issues with not only the MKZ models, but with many of Ford’s lineup including Ford and Lincoln vehicles. Safety implications are uncontrollable heat (unsafe temperature levels and fatigue inducing), uncontrollable sound levels (distracting and can’t hear environment), loss of hands free, loss of backup camera.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

Driver side sideview mirror caught on fire twice. Once 30 min after the car wash with the engine running. Second time immediately after the car wash upon using a power seat button and turning engine off. Mirror replaced after second incident. Wires insulation melted inside of the mirror.

The contact owns a 2019 Lincoln Continental. The contact stated that the front driver’s side door failed to open while attempting to exit the vehicle. The contact was forced to use the exterior door handle to open the door to exit the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages). The manufacturer was also notified of the failure and the contact was provided the same information. The vehicle was not repaired. The failure mileage was approximately 20,000.