LINCOLN Complaints

The contact owns a 2014 Lincoln MKS. The contact stated while driving at approximately 75 MPH, the steering fault and traction control warning lights illuminated. The contact stated that one mile from home, the steering wheel failed to respond. As a result, the contact pulled over. The vehicle was towed to an independent mechanic where the vehicle was not yet diagnosed. The manufacturer was not notified of the failure. The dealer was notified of the failure and advised the contact to call the NHTSA Hotline. The approximate failure mileage was 79,000.

On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.

I believe my car uses Takata Airbags and it has been over a year since the recall was issued. No remedy has been suggested.

This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.

Power Steering Assist light came on on startup, unable to steer car. Lincoln reports steering rack needs to be replaced, and our car is not covered under the existing recall.

The contact owns a 2011 Lincoln MKX. The contact stated that upon starting the vehicle, the brake pedal depressed to the floorboard. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake needed to be serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,400.

Vehicle randomly downshifts at speed causing sudden and jarring loss of speed. Vehicle will eventually and intermittently flash a service wrench error, speedometer stops working, and displays "000 Miles to Empty" message. Diagnosed at the dealer as a failing Molded Lead Frame. There was extended warranty coverage to 150,000 miles due to this being a know faulty part but my vehicle was over the mileage. I learned from the dealer servicing the vehicle that a software update--rather than replacement of the faulty part--under TSB 13-6-8 was performed by another dealership that I purchased the vehicle from. This "software update" was not disclosed to me nor did it show up on carfax or any service records for the vehicle. The software update merely masked the problem until the problem gets worse. Thankfully, I didn't experience violent downshifting at highway speeds that others have reported but have had the violent downshifting at 45mph and below, which still is a major safety issue. When I searched the VIN prior to purchasing the vehicle, no recalls were open because the software update closed it. I contacted Lincoln to report that violent downshifts occurred eventually even after the software update and the part should have been replaced in 2019. I was told by the Lincoln rep that there was nothing Lincoln would do because it was just a "Customer Satisfaction Program" rather than an all out recall and it was outside the extended coverage.

The contact owns a 2014 Lincoln MKS. The contact stated while driving at an undisclosed speed, the steering wheel seized with the "Steering Assist Fault, Service Required" message displayed on the instrument panel. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 100,000.

The contact owns a 2014 Lincoln MKT. The contact stated while driving approximately 65 MPH and attempting to overtake another vehicle, the accelerator pedal was depressed; however, the vehicle did not respond. The contact stated that he floored the accelerator pedal however, the vehicle failed to respond. The contact stated that the failure occurred intermittently and at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was no mechanical failure with the accelerator pedal. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000. The contact stated that the vehicle is still experiencing the same issue.

While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.