LINCOLN Complaints

IN SEPTEMBER, 2020 I RECEIVED RECALL NOTICE #20S41 FOR A SAFETY ISSUE WITH THE REAR COIL SPRING AND THE REAR TOE LINK BRACKET. I RECEIVED FOLLOW UP NOTICES THAT I STILL HAD NOT ACTED ON THIS RECALL IN OCTOBER 2020 AND MARCH, 2021. I HAVE ATTEMPTED TO SCHEDULE THE REPAIR OF THIS ISSUE 4 TIMES. VARSITY LINCOLN DEALERSHIP IN WIXOM, MI HAD INSPECTED MY CORSAIR ON 10/18/20 AND DETERMINED THAT THE REAR COIL DID NOT PASS THE INSPECTION AND THAT I WOULD HAVE TO WAIT FOR PARTS. IN NOVEMBER I HAD OTHER SERVICES DONE ON MY VEHICLE AND THEY COULD NOT REPAIR THE RECALL ISSUE BECAUSE OF LACK OF PARTS. I CALLED THE DEALERSHIP ON 03/19/21 TO SCHEDULE SERVICE FOR THE RECALL AS I HAD RECEIVED ANOTHER NOTICE FROM LINCOLN MOTORS THAT MY CORSAIR NEEDED INSPECTION AND REPAIR. I TRIED TO SCHEDULE AN APPOINTMENT FOR REPAIR BUT I WAS INFORMED BY THE APPOINTMENT SCHEDULER THAT THE DEALERSHIP DID NOT HAVE THE NECESSARY PARTS TO DO THE REPAIR AND FURTHER THAT THE DEALERSHIP HAD NO INFORMATION AS TO WHEN THE PARTS WOULD BE AVAILABLE. SO I AM DRIVING A VEHICLE THAT HAS A SAFETY ISSUE AND CAN'T GET IT REPAIRED DUE TO LACK OF AVAILABLE PARTS.

TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DAVE SINCLAIR LINCOLN (7500 S. LINDBERGH BLVD, ST. LOUIS, MO 63125, (314) 729-2700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING, THE VEHICLE INDEPENDENTLY SWAYED TO THE RIGHT. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED NOR DIAGNOSED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000.

2007 MKZ PURCHASED IN JANUARY 2009 WITH 25,000MILES HAS ALWAYS HAD ISSUE WITH ABS AND CPU FAILURE WHEN ACTIVATED IN MOTION OR EMERGENCY BRAKING. VEHICLE NOW HAS 96,000 MI IN MARCH 2021. LINCOLN MOTOR CO. HAS ISSUED A RECALL NOTICE#: 19V-904, THIRTEEN YEARS LATER/OCT 2020. THE RECALL IS STILL NOT AVAILABLE WHICH HAS ALLOWED THE VEHICLE TO SUFFER LONG-TERM DAMAGE TO THE BRAKING SYSTEM. LINCOLN DEALERSHIP HAS ATTEMPTED TO MANAGE THE PROBLEM AT OWNER'S EXPENSE OVER THE YEARS BY REPLACING BRAKE PADS, STILL AT 40% AND ROTORS WHICH HAVE NO GROOVING OR WARPING. APPARENTLY, REPLACING THE PADS AND ROTORS ARE RESTORING THE CALIPER SETTINGS AND HYDRAULIC PRESSURE TO THE BRAKING SYSTEM. THIS WAS PERFORMED NUMEROUS TIMES OVER THE 13 YR. PERIOD, APPROX. EVERY 4000MILES, AT +1000$ PER SERVICE. AGAIN, THE VEHICLE TRAVELS WHEN BRAKING AND CANNOT PERFORM EMERGENCY STOPS. THE SOLUTION OFFERED AGAIN, TO CONCEAL THE MANUFACTURER'S DEFECT IS TO REPLACE THE BRAKE PADS AND ROTORS. 13 YEARS IS A DISGRACEFUL AMOUNT OF TIME TO ALLOW AN AUTO MANUFACTURER TO DENY A DEFECT AND AVOID ANY ACCOUNTABILITY.

PURCHASED A 2007 MKZ IN 2009 W/24K MILES. SINCE PURCHASE DATE, THE VEHICLE HAS HAD AN ELECTRONIC ISSUE WITH THE BRAKING SYSTEM, WHICH IS TRIGGERED ANYTIME THE ANTI-LOCK BRAKING SYSTEM IS ACTIVATED WHILE THE VEHICLE IS IN MOTION OR ATTEMPTING TO STOP SUDDENLY. THE CPU RESPONDS WITH MULTIPLE SIGNALS ACROSS THE DASH, SOMETIMES SHUTTING OFF THE VEHICLE. THE BRAKING SYSTEM AND THE CPU ARE USUALLY RESET WHEN THE VEHICLE IS RESTARTED. VEHICLE HAS BEEN RETURNED TO LINCOLN DEALER FOR SERVICE. TRACTION CONTROL WAS TURNED OFF AND RETURNED TO OWNER. TO MANAGE THIS ISSUE OVER THE YEARS, LINCOLN DEALERSHIP HAS CHARGED OWNER OVER $1000 TO CHANGE BRAKES AND ROTORS WITH PADS AT 40% AND ROTORS HAVE NO DAMAGE. APPARENTLY RESTORING THE PADS AND ROTORS TO NEW RESTORES HYDRAULIC PRESSURE TO BRAKING SYSTEM. AFTER ABS SYSTEM FAILS, BRAKES HAVE LOST ACCEPTABLE HYDRAULIC PRESSURE CAUSING VEHICLE TO TRAVEL WHEN STOPPING AND GRIP SUDDENLY. VEHICLE CAN NO LONGER PERFORM SUDDEN STOPS IN EMERGENCY. VEHICLE IS UNSAFE TO DRIVE.

I STARTED MY CAR AND THE ERROR "POWER STEERING FAILURE" CAME ON, I WAS COMPLETELY UNABLE TO TURN THE STEERING WHEEL. I TURNED THE VEHICLE OFF AND BACK ON AND IT HAPPENED AGAIN. THERE WAS NO WARNING AND I CAN'T TURN IT AT ALL. I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF I WERE DRIVING IT! THIS IS A KNOWN ISSUE AND IF THE 2011'S WERE RECALLED, AND IT IS HAPPENING TO THIS MANY PEOPLE WITH A 2010, MAYBE THEY SHOULD DO A RECALL ON IT AS WELL!

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO VAN HORN FORD OCONOMOWOC (1000 EAST SUMMIT AVE OCONOMOWOC, WI 53066, 262-567-5574) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE EXTERIOR DOOR LATCHES WILL NOT OPEN FROM THE OUTSIDE ON THE PASSENGER SIDE OF THE VEHICLE

TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, (951) 471-4100) WAS CONTACTED ON THREE DIFFERENT OCCASIONS POSSIBLE PREMATURE AIR BAG EXPLOSION, THE CONTACT NEVER RECEIVED A CALLBACK. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT AND REAR DOORS FAILED TO OPEN FROM THE OUTSIDE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED AT STEVENS FORD LINCOLN (717 BRIDGE AVE, MILFORD, CT 06460, (203)876-6464). THE CONTACT STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.*DT*JB*DT