LINCOLN Complaints

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO LOWER, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. AFTER THE VEHICLE CAME TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO BILL HOOD FORD (1500 N. MORRISON BLVD, HAMMOND, LA 70401) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER BRAKE BOOSTER WAS FAULTY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.*DT*JB

RECALL ISSUED IN AUGUST OF 2020. I HAVE CALLED MONTHLY TO GET OBTAIN AN UPDATE FOR THE AVAILABILITY OF PART NEEDED TO REPAIR MY VEHICLES BRAKES, AND MY DEALERSHIP KEEPS PUSHING THE DATE OF AVAILABILITY BACK. THE DEALERSHIP STATES THAT THE MANUFACTURER IS NOT PROVIDING A DATE WHEN THE PART WILL BE AVAILABLE. MY DEALERSHIP IS INSTRUCTED ME TO CHECK MY VEHICLE 'DAILY FOR BRAKE FLUID LEAKS," THIS IS UNACCEPTABLE. I PURCHASED A "NEW" CAR IN 2016, "NOT A USED CAR," AND I SHOULD NOT HAVE TO "CHECK MY CAR DAILY" FOR A LEAK IN MY BRAKE FLUID. LINCOLN HAS HAD ALMOST SIX MONTHS TO OBTAIN AND START REPAIRS OF THIS RECALL AND HAS FAILED TO INITIATE THE REPAIR. AS A US CONSUMER I SHOULD NOT HAVE TO DRIVE MY VEHICLE WITH THE FEAR THAT MY BRAKES MAY GO OUT, OR FAIL TO STOP TIMELY EVERY TIME I DRIVE. THIS IS NOT A DOOR HANDLE THAT IS LOOSE, THIS IS MY BRAKES, ON MY CAR. PLEASE HELP! LINCOLN NEEDS TO BE HELD RESPONSIBLE AND START PROVIDING THE REPAIRS THAT CONSUMERS NEED IN ORDER TO OPERATE A SAFE VEHICLE. THANK YOU.

TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS INTERMITTENTLY DEPRESSED TO THE FLOORBOARD WITHOUT WARNING. TODD JUDY FORD OF HUNTINGTON (2480 5TH AVE, HUNTINGTON, WV 25703) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BOTH DRIVER AND PASSENGER SIDE LOWER BALL JOINTS HAVE FRACTURED, BEEN REPLACED AND HAVE FRACTURED AGAIN. THE STUD POST ITSELF CONTINUES TO FRACTURE ABOVE THE CONTROL ARM MOUNTING HOLE, DESPITE BOTH BALL JOINTS BEING REPLACED AND RETORQUED TO MANUFACTURER RECOMMENDED TIGHTNESS.

AFTER HITTING BRAKES HARD ON WET SURFACE THE ABS ACTIVATED. FROM THAT POINT ON THE BRAKES WOULD DEPRESS TO THE FLOOR. TRIED TO PUMP UP, BUT THE BRAKE PEDAL WOULD STILL DROP TO FLOOR BOARD. AT ONE POINT THE CAR WAS PULLED OVER SINCE THE BRAKES NO LONGER WORKED. HAD MASTER CYL REPLACED, LINES DRAINED. PEDAL STILL SEEMS SOFT. I'VE HAD 3 DIFFERENT MECHANICS WORK ON THE BRAKES AND ALL 3 DID SOMETHING DIFFERENT. PROBABLY SHOULD HAVE TAKEN TO THE DEALER.

TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACK DEMMER LINCOLN, INC. (21531 MICHIGAN AVE, DEARBORN, MI 48124, (313) 274-8800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I'VE BEEN GETTING AIRBAG WARNINGS FROM FORD VIA MAIL FOR OVER A YEAR. I MADE AN APPT AT THE FORD SVC DEPT IN CARSON CITY NV OVER A YEAR AGO. I'VE MADE FOLLOW UP CALLS BUT THEY DON'T HAVE THE RIGHT PART & CANNOT / WILL NOT REPAIR MY CAR. ALL I GET IS PAPER IN THE MAIL & PROMISES.

TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

19 JAN 2021 - FRONT MOONROOF GLASS EXPLODED OUT AT 69 MILES PER HOUR WITH NO OTHER VEHICLES AROUND, NO DEBRIS AROUND, ON I65 SOUTHBOUND AT APPROXIMATELY 8:00PM AND 61 DEGREES. AFTER GLASS EXPLODED OUTWARD, RESIDUAL GLASS THEN FELL ON MY HEAD (BALD), DOWN MY BACK AND SEAT (CROUCH) AREA AND BARELY BEING ABLE TO MAINTAIN THE VEHICLE.

JANUARY 4, 2021- WHILE CRUISING WITH MY FAMILY ON THE INTERSTATE AT A SPEED OF 75-80 MPH, THE TRANSMISSION RANDOMLY SHIFTED FROM 6TH GEAR TO 2ND OR FIRST GEAR CAUSING THE VEHICLE TO SKID OUT OF CONTROL ACROSS BOTH LANES AND SPINNING THE MOTOR AT AN EXTREMELY HIGH RPM. I PUT IT IN NEUTRAL AND I SHUT OFF THE KEY AND COASTED TO A STOP. WE WERE LUCKY THAT THERE WERE NO OTHER VEHICLES IN OUR VICINITY. I STARTED IT UP AND VERY CAUTIOUSLY DROVE HOME. THERE WERE NO ENGINE LIGHTS DURING THE INCIDENT. THE MOTOR WAS/AND STILL IS VERY LOUD IMMEDIATELY AFTER THE INCIDENT. WHEN WE GOT HOME WE LOOKED INTO RECALLS AND TSB'S AND FOUND THAT OUR VEHICLE IS WITHIN THE 2011 TO 2013 RECALL YEARS. WHEN CHECKED BY THE FORD DEALER JAN 1/11/21, NO CHECK ENGINE CODES WERE FOUND. THEY CHECKED THE SOFTWARE AND REPORTED THAT THE MOST RECENT UPDATES ARE ALREADY INSTALLED IN OUR VEHICLE, BUT WE HAVE NO PROOF OF THAT. WE HAVE NOT DRIVEN THE VEHICLE SINCE BRINGING IT HOME FROM THE DEALERSHIP. IF MY WIFE OR KIDS WERE DRIVING WE WOULD ALL BE DEAD. THIS QUOTE IS FROM NHTSA WEBSITE. "THE MOST RECENT UPDATE FROM FEBRUARY 2, 2019 OFFICE OF DEFECTS AND INVESTIGATIONS (ODI) WOULD CONDUCT A SAFETY RECALL (19V-075000) TO REMEDY THE DOWNSHIFT FAILURES ON ALL 2011-2013, F-150'S, EXPEDITIONS, AND NAVIGATORS WITH THE SAME ISSUE. THE VEHICLE MAY EXPERIENCE AN UNINTENDED LOSS OF TRANSMISSION OUTPUT SPEED CENSOR SIGNAL TO THE PCM POTENTIALLY RESULTING IN A TEMPORARY UNINTENDED DOWNSHIFT TO FIRST GEAR. FORD WILL REPROGRAM THE PCM WITH SOFTWARE THAT WILL PREVENT AN UNINTENDED DOWNSHIFT TO FIRST GEAR AND ILLUMINATE THE MALFUNCTION INDICATOR LIGHT IN THE EVENT OF AN INTERMITTENT OUTPUT SPEED CENSOR SIGNAL LOSS". WE CANNOT VERIFY THAT THESE UPDATES HAVE BEEN INSTALLED IN OUR VEHICLE (PUR AUG 2020) AS THE EVENT HAPPENED AND WE DID NOT GET ANY CHECK ENGINE LIGHTS OR CODES. THIS VEHICLE IS UNSAFE TO DRIVE!