LINCOLN Complaints

FAULTY DOOR LOCKS : THE DOORS WILL NOT UNLOCK USING THE KEY FOB ON MKS MODEL IN WEATHER TEMPERATURES ABOVE 70 DEGREES AND IT POSES A SAFETY HAZARD IF CHILDREN ARE IN THE CAR. WHEN ATTEMPTING TO UNLOCK THE CAR USING THE FOB OR KEYLESS ENTRY THE FEEDBACK IS A RAPID UNLOCK/RE-LOCK, SIMILAR TO A JACKHAMMER. THE VEHICLE IS IN STATIONARY MODE IN PARKED .

WHEN EVER THE CAR IS DRIVEN ANY LITTLE BUMP OR PATCH IN THE ROAD HAS THE CAR MAKING A LOUD SLAM SOUND EVEN WORSE GOING OVER ANY BUMP AND EVEN WORSE INTO TURNS. ALSO THE WHEEL SEEMS TO PULL AT THOSE TIMES AS WELL, THIS IS ON ANY STREET OR HIGHWAY WHILE DRIVING, FEELS VERY SCARY AND UNSAFE. WE DON'T HAVE FUNDS TO FIX THIS AND IT'S BEEN A PROBLEM ONLY GETTING WORSE.

BRAKE LINE LOCATED NEXT TO STEERING COLUMN IS SO CLOSE THE STEERING COLUMN RUBBED AND WORE A HOLE INTO THE BRAKE LINE CAUSING BRAKE FAILURE.

WE ARE DISSATISFIED WITH THE LEVEL OF SERVICE FROM THE LINCOLN MOTOR COMPANY AND SERRAMONTE FORD DEALERSHIP IN COLMA, CALIFORNIA, WITH SPECIFIC REFERENCE TO THE CASE, CAS-1758606, RECALL 19S03 AND NHTSA RECALL # 1V-077. OUR VEHICLE'S DRIVER DOOR WILL NOT CLOSE AND IS UNSAFE TO DRIVE. THE ONGOING ISSUE HAS BEEN PROBLEMATIC FOR VICTORIA SEDAN & LIMOUSINE. THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE APRIL 1, 2019, AND HAS NOT BEEN RESOLVED EVEN AFTER CONTACTING SERRAMONTE FORD, FORD HEADQUARTERS AS WELL AS LINCOLN CONCIERGE. WE WERE DENIED A LOANER VEHICLE OR ANY SORT OF COMPENSATION FOR TIME LOSS AND THE LACK OF EFFORT IN RESOLVING THIS ISSUE IN A TIMELY MANNER HAS FORCED US TO TAKE A FINANCIAL LOSS, REASSIGN THE CHAUFFEUR WHO HAD THE VEHICLE AND PUT A STRAIN ON OUR OPERATIONS. WHAT MAKES MATTERS WORSE IS THAT WE HAVE LEARNED THAT ONE OF OUR PARTNERS; WITH THE SAME TYPE OF BUSINESS HAD THE SAME ISSUE WITH THEIR LINCOLN CONTINENTAL. THEY TOOK IT TO THE FORD LINCOLN DEALERSHIP IN CONCORD, CALIFORNIA AND WERE GIVEN A LOANER WHILE THEIR CAR AWAITED THE DEFECTIVE PART WHICH HAS SINCE BEEN REPAIRED. THIS RAISES THE QUESTION AS TO WHY OUR OPERATION WAS TREATED DIFFERENTLY. WE ARE REACHING OUT TO YOU TO SEE IF YOU CAN H ASSIST US GETTING THE ISSUE RESOLVED AS THE AGENCIES MENTIONED WERE UNABLE TO DO SO.

CAR STALLS AND LOOSES POWER IN 5-10 SECONDS WHILE DRIVING. ONCE STOPPED, THE CAR WILL RESTART AND DRIVE. THE PROBLEM INDICATOR "YELLOW WRENCH" TELLS THE DEALERSHIP NOTHING RELATING TO THE PROBLEM. THIS PROBLEM IS LIFE THREATENING BECAUSE IT OFTEN HAPPENS WHILE TRAVELING AT HIGH RATES OF SPEED (INTERSTATES) IN ENVIRONMENTS WITH LOTS OF TRAFFIC. SINCE THE CAR BEGINS IMMEDIATE DECELERATION, GETTING TO SAFETY WITHOUT GETTING INTO AN ACCIDENT IN THESE CIRCUMSTANCES, IS FRIGHTENING AT BEST. ON WED, 4/17/19, I WAS TRAVELING ON I-40, 5 LANES OF TRAFFIC AT 5:05 P.M. (I WAS IN THE LEFTMOST LANE) AND MY CAR STALLED. BY THE TIME I GOT TO THE 2ND LANE FROM THE SHOULDER, I HAD ALMOST BEEN HIT BY A SPEEDING CAR AND AN 18-WHEELER. I WAS NOT ABLE TO GET ANY MOMENTUM TO GET OFF THE ROAD QUICKLY BECAUSE THE CAR HAD NO POWER. THIS IS A LIFE THREATENING PROBLEM!!! I FOUND MANY REPORTS OF THE SAME THING OCCURRING IN LINCOLN MKX'S (PREDOMINANTLY 2016'S) THAT RELATE TO A DEFECTIVE ELECTRONIC THROTTLE BODY, NEED FOR UPDATED SOFTWARE, AND/OR THE PURGE BODY. LINCOLN INDICATES THEY CANNOT/WILL NOT FIX THIS ISSUE BECAUSE THEY CAN'T GET A MAINTENANCE CODE TO CONFIRM THE DIAGNOSIS. THIS SITUATION COULD EASILY COST LIVES UNNECESSARILY!! MY REPORTS OF THIS ISSUE ARE NOT BEING TAKEN SERIOUSLY (DEALERSHIP & LINCOLN FORD MOTOR COMPANY). SINCE THERE IS NO RECALL ASSOCIATED TO MY VIN, THEY ATTEST THERE IS NO ISSUE UNLESS I CAN PROVIDE IT. I CAN'T PROVE IT BECAUSE I NEVER KNOW WHEN IT WILL HAPPEN. THEY HAVE KEPT MY CAR FOR A WEEK AND DRIVE BUT COULDN'T REPLICATE. THERE NEEDS TO SOMETHING MUCH MORE AGGRESSIVE THAT IS MANDATED TO BE DONE BEFORE LIVES ARE LOST. IT IS MY HOPE YOU WILL BE ABLE TO ASSIST. THANK YOU.

TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. AFTER RESTARTING THE ENGINE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MESSAGES 'SERVICE ADVANCE TRAC" AND "STEER ASSIST FAULT' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. OURISMAN FORD/LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 53,316.

TL* THE CONTACT OWNS A 2010 LINCOLN MKX. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT WITH THE CONTACT DEPRESSING THE BRAKE PEDAL, THE VEHICLE UNEXPECTEDLY ACCELERATED FORWARD. THE CONTACT STRUCK THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,858.

I'M A NEW OWNER I ONLY HAD THE CAR FOR TWO YEARS AND THE STEERING WHEEL FEELS FUNNY WHEN I'M DRIVING OR TURNING THE WHEEL AND I HEAR A NOISE WHEN I TURN IT .

MY SYNC SOFTWARE WAS AUTOMATICALLY UPDATED FROM VERSION 2.3 TO VERSION 3.0, AFTER THAT UPDATE, MY VOICE RECOGNITION AND AUDIBLE NAVIGATION TURN-BY-TURN PROMPTS NO LONGER WORK. AFTER CONTACTING THE FORD HOTLINE I WAS INSTRUCTED TO TAKE THE CAR TO MY LOCAL DEALERSHIP. AFTER 5 HOURS DIAGNOSING THE PROBLEM, THEY CHARGED ME $100 AND INFORMED ME THAT I WOULD NEED TO HAVE THE APIM REPLACED AT AN ADDITION COST OF $800. I DID NOT HAVE THIS PART REPLACED. THIS HAS CAUSED A SERIOUS SAFETY CONCERN IN THAT I CAN NO LONGER USE HANDS-FREE MODE FOR CONTROLLING THE PHONE OR FOR ACCESSING OTHER VOICE ACTIVATED DEVICES SUCH AS NAVIGATION SYSTEM, NOR DO I RECEIVE AUDIBLE PROMPTS WHILE NAVIGATING. AFTER GOOGLING, I FIND THAT THIS ISSUE IS VERY COMMON . I FEEL THAT FORD SHOULD REPAIR THIS PROBLEM AT NO COST TO ME SINCE THEY WERE THE ONES THAT CAUSED THE PROBLEM DURING THEIR AUTOMATIC UPDATE.

KEEP GETTING "TRANSMISSION IS NOT IN PARK" DOES NOT HAPPEN EACH TIME I PUT IT IN PARK BUT SHOULD NOT BE HAVING THIS PROBLEM ONLY HAVE 26,000 MILES ON IT.