LINCOLN Complaints

TL*THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE WAS MAKING AN ABNORMAL POPPING NOISE OR BUMPING NOISE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINT FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.

CEL CAME ON, CODE INDICATED TRANSMISSION ISSUE. "E" APPEARED IN THE GEAR INDICATOR, RATHER THAN THE GEAR THE TRANSMISSION WAS IN. TRANS WOULD NOT SHIFT INTO 2ND AND 5TH OF GEARS. HAD THE CAR TOWED TO TRANSMISSION SHOP, WHO TOLD ME THE PROBLEM WAS A BAD TRANSMISSION CASE THAT HAD BEEN DESTROYED AS THE RESULT OF SERVO IMPACT OVER TIME. A BUSHING COULD HAVE RESOLVED THE PROBLEM, HAD LINCOLN INSTALLED ONE AT MANUFACTURE. TECH TOLD ME THIS WAS A KNOWN PROBLEM WITH THE LINCOLN 5R55 TRANSMISSION. SHOP INSTALLED NEW TRANSMISSION, WITH BUSHING, FOR $3700. NO WAY A MODERN TRANS SHOULD FAIL AT 113K MILES, ESP. FROM SOMETHING LIKE THIS, SO EASILY PREVENTABLE. LINCOLN PURCHASERS, WHO PAY A PREMIUM FOR THE ADVERTISED QUALITY OF A LINCOLN, EXPECT AND DESERVE BETTER, ESPECIALLY SINCE A SUBSTANTIAL NUMBER OF LINCOLN PURCHASERS HAVE EXPERIENCED THE EXACT SAME PROBLEM, AND HAVE HAD TO BEAR THE COST OF THE TRANSMISSION REPLACEMENT NECESSITATED BY LINCOLN'S MANUFACTURE AND PLACEMENT IN THE STREAM OF COMMERCE OF A PROVEN DEFECTIVE PRODUCT. LINCOLN SHOULD BEAR SOME OF THE COST, BUT HAS REFUSED TO DO SO. *TR

TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE REAR DRIVERS SIDE RIM WAS RUSTED TO THE POINT OF CORROSION CAUSING DAMAGE TO THE REAR DRIVERS SIDE TIRE. THE CONTACT MENTIONED THAT THE TIRE CONSTANTLY HAD TO BE INFLATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE RIM AND THE TIRE NEEDED TO BE REPLACED. THE TIRE AND RIM WERE REPLACED BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE OTHER THREE RIMS HAD RUST AND CORROSION. THE CONTACT STATED THAT ALL FOUR TIRES WERE REPLACED AND THAT THE THREE RIMS MAY ALSO DETERIORATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

WHILE TRAVELING ON THE INTERSTATE, MOON ROOF SPONTANEOUSLY CRACKED/SHATTERED. ROAD CONDITIONS WERE CLEAR, THERE WAS NO DEBRIS IN THE AREA. DRIVER AND PASSENGER STATED THEY HEARD A LOUD "BOOM." THE DRIVER IMMEDIATELY INSPECTED THE VEHICLE AND FOUND A SMALL BREAK IN THE GLASS DIRECTLY ABOVE THE DRIVER'S SEAT. THE GLASS CONTINUED TO CRACK/SHATTER AS TRANSPORTED TO THE SHOP FOR REPAIR/REPLACEMENT.

THE 'THE LINCOLN MOTOR COMPANY ' IMPORTANT SAFETY RECALL' IS JUST ANOTHER FORD LIE. IT STATES 'THERE IS NO CHARGE TO VEHICLE OWNERS FOR RECALL REPAIRS PERFORMED BY AN AUTHORIZED DEALER.' FORD HAS CLOSED ALL OF THE LINCOLN DEALERSHIPS IN THE IMMEDIATE SAN FRANCISCO AREA. THE NEAREST LINCOLN DEALERSHIPS ARE AN HOUR AWAY DURING OFF-PEAK TRAFFIC HOURS. FORGET IT DURING PEAK TRAFFIC HOURS. WHEN YOU GET TO THE DEALERSHIP, THEY HAVE NO LOANER VEHICLE. THEY DON'T EVEN HAVE A RENTAL ON-SITE. YOU HAVE TO MAKE YOUR OWN ARRANGEMENTS SOMEPLACE ACROSS TOWN. MY EXPERIENCE IS THAT IT TOOK FOUR RETURNS TO A DEALERSHIP, EACH FOR A FULL DAY, TO GET ONE RECALL REPAIR PERFORMED. MY CAR IS CURRENTLY UNDER RECALL FOR: GAS TANK PROBLEMS, STEERING COLUMN PROBLEMS, AND I UNDERSTAND AIR BAGS. THAT DOESN'T INCLUDE THE COMPUTER SYSTEM THAT HAS NEVER WORKED, THAT LINCOLN WAS UNABLE TO REPAIR WHEN THE DEALERSHIPS WERE IN THE BAY AREA. WRITING TO THE LINCOLN MOTOR COMPANY, CUSTOMER RELATIONSHIP CENTER IS PROBABLY AS BIG A WASTE OF TIME AS WRITING THIS LETTER. *JS

AIR PRESSURE ISSUES ON 3 OF MY TIRES. THE RIM?S CHROME PLATING IS FLAKING OFF, AND TIRES CONSISTENTLY LOSE AIR PRESSURE. I CONTACTED MY DEALER, BUT NOT A WARRANTY ISSUE. I PURCHASED THIS AUTO NEW AND IT HAS ALWAYS HAS BEEN GARAGED. I DO LIVE IN THE BOSTON AREA SO DO HAVE EXTREME WEATHER. THIS IS A QUALITY ISSUE AND A DRIVING HAZARD. A RECALL SHOULD BE ISSUED TO REMEDY THIS SITUATION. *JS

TL*THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE DASHBOARD WAS WARPED CAUSING A SEPARATION FROM THE CONSOLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE VEHICLE WHILE ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. THE VIN WAS NOT AVAILABLE.

APPROXIMATELY 18 MONTHS AGO, I HAD THE LOWER CONTROL ARM REPLACED ON MY VEHICLE, AS IT WAS FOUND TO BE FAULTY AND COVERED UNDER WARRANTY. WHEN REPLACED, I WAS TOLD THAT I SHOULD NOT EXPERIENCE ANY ADDITIONAL PROBLEMS WITH IT. TODAY, I TOOK MY CAR BACK TO THE DEALERSHIP, AND I WAS TOLD THAT THE CONTROL ARM WAS FAULTY AGAIN AND NEEDS TO REPLACED. THIS TIME, IT'S NOT COVERED UNDER WARRANTY. IN READING MANY OF THE COMPLAINTS ABOUT THIS PARTICULAR MODEL YEAR, I NOTICE THAT MANY PEOPLE HAVE HAD THE SAME ISSUE, WHICH LEADS ME TO BELIEVE THAT THERE IS A MANUFACTURER DEFECT IN THE PARTS BEING USED. *TR

TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. ALSO, A "CHECK THE SUSPENSION" MESSAGE ILLUMINATED INDICATING THAT THE REAR SHOCKS FAILED TO WORK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INDICATED THAT THE PASSENGER SIDE RUNNING BOARD SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZED DEALER SEVERAL TIMES; HOWEVER, THE TECHNICIAN WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

DRIVING AT APPROX 30MPH MY TIRE BLEW OUT AFTER JUST REPLACING ALL 4 TIRES 3K MILES BEFORE. TOOK THE TIRE BACK TO THE MERCHANT AND THEY REPLACED IT BECAUSE I HAD A HAZARD PROTECTION PLAN WITH TIRES. REPLACED ALL 4 TIRES IN SEPT OF 2014 DUE TO NORMAL WEAR AND I HAVE HAD TO REPLACE 3 TIRES DUE TO TIRE COMING OFF OF THE RIM WHILE DRIVING AND LOSING AIR PRESSURE, SLOW LEAK THAT RESULTED IN FLAT AND A BLOWOUT WHILE DRIVING AT 40MPH AND LANDED ME INTO A DITCH. THE TIRE MERCHANT INFORMED ME THAT THE WHEELS ARE DEFECTIVE DUE TO THE CHROME ON RIM PEELING AND DAMAGING TIRE AS WELL AS PREVENTING A SEAL BETWEEN TIRE AND RIM TO KEEP TIRE INFLATED. REPLACING THE WHEELS WITH MANUFACTURER WHEELS WILL RESULT IN SAME PROBLEM BEING THAT IT IS A DEFECT IN THE PRODUCT. I FEEL FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS DEFECT AND REIMBURSE CUSTOMERS FOR NEW WHEELS. *TR