LINCOLN Complaints

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

On May 26, 2024, I entered into a lease agreement for a Lincoln Navigator vehicle manufactured and warranted by Lincoln Motor Company. This vehicle subsequently developed multiple serious and dangerous safety defects, including uncontrolled and spontaneous seat inflation, failure of seat pump systems, infotainment system failure including loss of backup camera and safety display systems, unexpected closure of side mirrors while driving, and continued seat movement and mechanical activation after the vehicle was powered off. These defects presented a direct and substantial risk to occupant safety. On multiple occasions, uncontrolled seat inflation physically restrained and trapped an occupant, including a minor child, by causing the seat structure to expand while the seatbelt locking mechanism engaged, restricting the occupant’s ability to exit the seat. These events occurred while the vehicle was in operation, including while traveling on a public freeway, creating an immediate and dangerous safety hazard. Lincoln Motor Company and Galpin Ford were repeatedly notified of these safety defects. On January 6, 2025, the vehicle was delivered to Galpin Lincoln, an authorized Lincoln Motor Company repair facility, for emergency repair due to these ongoing and escalating safety failures. Lincoln Motor Company retained possession of the vehicle for approximately eighty-three (83) days. During this time, Lincoln Motor Company admitted in writing that critical seat systems and associated pump mechanisms were not functioning as designed. Lincoln Motor Company further admitted that no repair remedy existed for certain infotainment and software-related system failures due to lack of available corrective software or engineering solution. Despite these admissions & despite exceeding statutory repair period thresholds, Lincoln Motor Company failed to repair myriad safety hazards on our Navigator leaving us with an inoperable vehicle.

The contact owns a 2020 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V510000 (Back Over Prevention) in August of 2025 and had not yet received any other communication regarding parts availability. The contact stated that the image was blurry while shifted into reverse(R). Neither the dealer nor the manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 71,400.

Constant shattering/jerking when accelerating and trouble light on indicator on car dash indicating torque converter issues after I diagnostic it with a OBD reader. This is a known issue and should’ve been recalled a long time ago.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond as needed. Additionally, there was an abnormal grinding sound coming from the brakes. The brake fluid warning light was illuminated. The contact stated that on a separate occasion, the brake fluid reservoir was refilled, and days later, the low brake fluid warning light was illuminated. Most recently, the contact stated that when the vehicle was started, it rolled away. The vehicle was parked and was no longer driven due to safety concerns. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. However, no assistance was provided. The failure mileage was 122,934.

The contact owns a 2019 Lincoln MKZ. The contact stated that while reversing, the steering wheel wobbled. The contact stated that the steering wheel was moving back and forth. In addition, the contact stated that while making a turn, the steering wheel turned in the intended direction without an issue. The vehicle was taken to an independent mechanic. The contact was advised to take the vehicle to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,100.

My 2019 door is not latching. I see that a recall was issued but my vehicle was not included

See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1-888-214-2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.