LINCOLN Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/17/17*LJ *CN

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. AFTER DRIVING OVER BLACK ICE AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES HESITATED TO RESPOND AND THE BRAKE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. THE FAILURE RECURRED ON DRY PAVEMENT ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

TAKATA RECALL A YEAR AGO, BUT DEALER STILL SAYS NO PARTS AVAILABLE FOR PASSENGER SIDE AIRBAG.

BRAKES WERE INTERMITTENTLY FAILING TO WORK. WHEN THEY MOST OFTEN FAILED WAS AFTER HITTING A POT HOLE OR SMALL BUMP IN THE ROAD APPROACHING A SITUATION TO STOP WITH THE FOOT ON THE BRAKE PEDAL. THE ABS SYSTEM WOULD KICK IN AND THE BRAKE PEDAL WOULD GO TO THE FLOOR LOSING PRESSURE AND BRAKING. I HAVE HAD SEVERAL NEAR MISS ACCIDENTS AND HAVE BLOWN STOP SIGNS AND RED LIGHTS BECAUSE OF THIS ISSUE. HAD IT IN THE SHOP SEVERAL TIMES TO HAVE IT CHECKED OUT. WHAT I HAD REPLACED WAS THE HYDRAULIC CONTROL ASSEMBY FOR THE ABS SYSTEM. A VALVE WAS STICKING IN THE MODULE THAT CAUSED THIS TO HAPPEN. I HAVE KEPT THE PART. I HAVE TRIED TO CONTACT FORD TO NO AVAIL.

TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 10 MPH OVER A POTHOLE, THE BRAKES FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

WATER PUMP FAILURE: LINCOLN MKX 2007 DRIVING DOWN THE ROAD AT APPROXIMATELY 55 MPH, CAR WAS RUNNING GREAT AS USUAL WHEN SUDDENLY I LOST ALL POWER EXCEPT LIGHTS. AT THAT SPEED, THANKFULLY I HAD ENOUGH TIME TO GET OVER TWO LANES OF TRAFFIC WITH NO POWER AND COAST OFF THE ROAD. I HAD TO CAR TOWED TO A LOCAL MECHANIC WHERE MASTER CERTIFIED TECHNICIANS ARE WORKING TO REPLACE MY ENGINE. THE CAR HAD JUST BEEN SERVICED FOR OIL CHANGE, AIR FILTER, ROUTINE MAINTENANCE TWO WEEKS PRIOR TO THIS ENGINE FAILURE. MECHANIC FOUND THAT THE WATER PUMP FAILED LEADING TO OIL AND COOLANT IN THE ENGINE. THIS CAR 122,000 MILES ON IT AND HAS BEEN METICULOUSLY MAINTAINED. THERE IS A CLASS ACTION SUIT OVER THIS, BUT I WAS NEVER NOTIFIED BY FORD OR BY MY DEALER (OXMOOR FORD LINCOLN) THAT THERE WAS A POTENTIAL PROBLEM WITH THE DESIGN OF THIS ENGINE. THE WATER PUMP IS INSIDE THE ENGINE. WHEN THIS FAILS WITH NO WARNING IT CAUSES THE ENGINE TO FAIL. THIS HAS LEAD TO A COST TO ME OF $6000 TO REPLACE THE ENGINE. I SPOKE TO HEATHER AT LINCOLN QUALITY TODAY (CASE #11395985) AND SHE SAID, "UNFORTUNATELY WE HAVE NOTHING TO OFFER YOU EXCEPT OUR SINCERE APOLOGIES." THIS IS NOT ACCEPTABLE CUSTOMER SERVICE. I WAS NOT ASKING TO RECOUP MY ENTIRE LOSS SINCE THE VEHICLE HAS MILES ON IT, BUT THEY COULD OFFER SOMETHING TO A (FORMER) LIFELONG FORD CUSTOMER.

TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. WHILE DRIVING 65 MPH SPEED AND TAKE YOUR FOOT OF THE GAS PEDAL AND CAR CONTINUES TO GO 65 MPH ALL OF SUDDEN NO POWER STEERING OR POWER BRAKES. IN ADDITION, THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. THE CONSUMER STATED THE VEHICLE CONTINUED TO GO 65 MPH, EVEN WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR. THE RPM METER AND THE MOTOR SPEED DROPPED DOWN TO 500 RPM AND THE ENGINE SHUT OFF. THERE WAS NO POWER STEERING AND NO POWER BRAKES, BUT THE VEHICLE CONTINUED GOING 65 MPH. ALSO, THE RADIO AND AIR CONDITIONER BURNED OUT. THE DEALER STATED THE BURN HAPPENED INSIDE THE WIRE HARNESS. UPDATED 03/08/17.*JB...UPDATED 03/08/17 *BF UPDATED 09/18/2017*JS THE CONSUMER STATED THE RADIO, AC-FANS, TURN SIGNALS, ELECTRIC WINDOWS, BRAKE LIGHTS, TURN SIGNALS, HAZARD LIGHTS, TAIL GATE, WINDOW WIPER, ACTUATOR, OVER HEAD STOP LIGHT, DOOR LOCK, THE TAIL GATE WOULD NOT OPEN, AIR SPRINGS/AIR COMPRESSOR, HEATER CONTROLS, AND THE WIRE FUSE CAUSED A FIRE. *JS *TR

EXCESSIVE BRAKE PEDAL TRAVEL OR SOFT PEDAL WHICH REQUIRES GREATER FOOT FORCE TO INSURE SAFE STOPPING. THIS OCCURS WHEN THE CAR IS IN MOTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.