LOOK Complaints

TL* THE CONTACT OWNS A 2018 LOOK TRAILER TRACE ELITE. WHILE DRIVING APPROXIMATELY 60 MPH, WHEN THE VEHICLE WAS PULLED OVER, THE CONTACT NOTICED THAT THE AXLE WAS SEPARATED FROM ITS LOCATION. THE VEHICLE WAS TOWED TO KENTUCKY TRAILER SERVICE LLC (3400 ROBARDS CT, LOUISVILLE, KY 40218, 866-638-6080) WHERE IT WAS DIAGNOSED WITH COMPLETE AXLE FAILURE. THE MANUFACTURER WAS CONTACTED AND RELUCTANTLY REPAIRED THE VEHICLE. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. *TT NOTE UNSAFE TORSION AXLE MOUNTING PROCEDURE FROM LOOK TRAILERS. ATTACHMENT SHOWS PACE ELITE TRAILER TORSION AXLE MOUNTING POINTS UNDERNEATH THE TRAILER CHASSIS. ALUMINUM SIDES OF AXLE HANGER BRACKETS STILL BOLTED TO AXLE. DANGEROUS UNSAFE DESIGN. *JB *BF*JB

I WAS DRIVING DOWN THE INTERSTATE AND THE ROOF OF THE TRAILER FLEW OFF. IT APPEARS THE TOP METAL SHEET WAS HELD BY ONLY A THIN LAYER OF CAULK OR PUDDY AS THERE ARE NO SCREWS TO SECURE WHERE THE ROOF SHOULD HAVE BEEN. THIS WOULD HAVE KILLED SOMEONE IF THERE WAS ANYONE BEHIND ME. IT IS A 2019 WITH LITTLE USE THAT I PURCHASED LESS THAN 90 DAYS AGO. *TT *DT CARFAX CANNOT PROCESS THIS REQUEST. SAYS IT IS INVALID. *JB

TL* THE CONTACT OWNS A 2008 DODGE RAM 5500 EQUIPPED WITH A 2017 (NA) LOOK CARGO TRAILER. WHILE DRIVING VARIOUS SPEEDS, THE TRAILER SWAYED FROM LEFT TO RIGHT. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO MILEAGE FOR THE TRAILER. UPDATED 05/10/17*LJ CARFAX CANNOT PROCESS VIN. UPDATED 7/5/18*JB