2008 MAZDA CX-7 Complaints

TL*THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER PERFORMED A DIAGNOSTIC TEST WHICH DETERMINED THAT OIL SLUDGE WAS IN THE TURBO LINES. THE DEALER ADVISED THE CONTACT THAT THE TURBO MALFUNCTIONED AND NEEDED BE REPLACED. THE DEALER DID NOT STATE HOW THE OIL ENTERED THE TURBO LINES. NO REPAIRS WERE PERFORMED ON THE VEHICLE. THE FAILURE MILEAGE WAS 54,445.

THE VEHICLE IS A 2008 MAZDA CX-7 BOUGHT AS A PRE-OWNED CERTIFIED FROM MAZDA DEALER IN RAMSEY, NJ. IT HAD THE ENGINE LIGHT ON AND I TOOK IT IMMEDIATELY TO THE DEALER NEAR MY WORK (COLMAR, PA) AND IT WAS DIAGNOSED WITH CODE P0401, EGR VALVE FAILURE. WITH UNDER 40K I WAS NOT EXPECTING THIS TO FAIL AND THE REPAIR COST WAS $718. (DIAGNOSIS, PARTS AND LABOR). I LOOKED UP ONLINE AND SAW THAT IT IS A FREQUENT ISSUE WITH PEOPLE HAVING MUCH NEWER CAR THAN MINE. OBVIOUSLY IT WAS NOT COVERED UNDER WARRANTY AND I HAD TO PAY FROM MY POCKET. BUT I AM DISAPPOINTED WITH THE REPAIR AS THE NEXT DAY THE BRAKE LIGHT CAME ON. IT COMES ON IN THE MORNING AND STAYS ON INTERMITTENTLY. IT FINALLY GOES AWAY AFTER 15-20 MINUTES OF DRIVING. I PLAN TO GO TO THE DEALER TOMORROW TO SEE IF THIS IS SOMETHING THAT RESULTED DURING YESTERDAY'S REPAIR. *TR

PURCHASED VEHICLE USED AT 41,000 IN MAR 2012. FIRST ISSUE: EGR VALVE HAD TO BE REPLACED AT 44,000 MILES IN MAY 2012, NOT COVERED UNDER WARRANTY ("NOT A CALIFORNIA EMISSIONS VEHICLE"). HAD 45,000 MILE SERVICE PERFORMED. DEALERSHIP SERVICE TECH ALSO PROVIDED SERVICE HISTORY FROM PREVIOUS OWNER AND VERIFIED IT WAS SERVICED REGULARLY. SERVICE TECH CONFIRMED THIS WAS A KNOWN ISSUE WITH THE VEHICLE, BUT IT WAS NOT COVERED UNDER WARRANTY UNLESS IT WAS A CA EMISSION VEHICLE. ALSO NOT COVERED UNDER AUL EXTENDED WARRANTY PURCHASED WITH VEHICLE. COST: $750 TO REPLACE EGR. SECOND ISSUE: DEC 2012, 52,000 MILES, DRIVING FOR LESS THAN A MILE IN CONGESTED TRAFFIC AT 15-20MPH. VEHICLE BEGAN SPEWING WHITE SMOKE OUT OF EXHAUST. IMMEDIATELY PULLED OFF ROAD, CALLED FOR TOW TRUCK. WAITED 3 HOURS WITH TWO CHILDREN UNDER 8... VEHICLE WAS TAKEN TO SAME DEALERSHIP FOR EVALUATION/REPAIR. I ASKED THEM TO EVALUATE TURBO, BASED ON WHITE SMOKE AND SLOW DRIVING/IDLE, AS CONSISTENT WITH OTHER KNOWN ISSUES. WAS INFORMED ENGINE MOUNT 3 FILLED WITH OIL, WHICH COATED UNDERSIDE OF VEHICLE, CAUSING SMOKE. ENGINE MOUNT FAILURE COVERED UNDER 60,000 MILE FACTORY WARRANTY. SERVICE TECHNICIAN INDICATED THEY HAVEN'T SEEN THIS ISSUE BEFORE (HOWEVER, I SEE IT IN SEVERAL POSTS ONLINE). SERVICE TECHNICIAN COMMENTED I WAS LUCKY THAT THIS DID NOT RESULT IN A MORE CATASTROPHIC EVENT (FIRE, TOTAL ENGINE FAILURE). HE ALSO COMMENTED THERE IS "A LOT OF STRESS ON MOUNT #3" AND IT WAS HARD TO FIND THE REPLACEMENT PART. HE ACKNOWLEDGED TURBO ISSUES, BUT CLAIMS MY TURBO IS OKAY (FOR NOW). MAZDA NEEDS TO RECALL AND FIX THESE WELL KNOWN AND DOCUMENTED ENGINE ISSUES (EGR VALVE, ENGINE MOUNTS, TURBO CHARGERS, COMPRESSORS) BEFORE THERE IS FURTHER LOSS OF VEHICLES/LIFE. AT A MINIMUM, EXTEND THE WARRANTY TO COVER BEYOND 60,000 MILES WHEN SO MANY KNOWN ISSUES EXIST. IT WILL BE CHEAPER THAN THE CLASS ACTION LAWSUIT UNDERWAY. *TR

TL* THE CONTACT OWNS A 2008 MAZDA CX7. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AS THE EMISSIONS GAS RECIRCULATION VALVE. THE DEALER REPLACED THE EGR VALVE AND THE FAILURE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 66,600.

WHILE CHECKING THE TIRE PRESSURE FOR A CUSTOMER THE VALVE STEM BROKE. THIS WAS DUE TO A DEGRADED VALVE STEM. THE COST TO REPAIR IT WAS $110.15. *TR

MAZDA CX-7 2008; I PURCHASED THE CAR IN SEPTEMBER 2007 AND IT CURRENTLY HAS 19,908 MILES. THE AC IS BREAKING DOWN. WHILE I'M DRIVING ON THE HIGHWAY AT 65MPH, THE PRESSURE OR HIGH AC AIR PRESSURE DROPS AND HOT AIR COMES OUT. I ALSO EXPERIENCED BURNING SMOKE COMING THROUGH THE VENTS. I HAD THE CAR INSPECTED BY THE DEALER BACK ON AUGUST 3, 2012 AND THEY REPLACED THE VALVE COVER. ON SEPTEMBER 1, 2012 I WAS DRIVING AGAIN ON THE HIGHWAY WITH MY FAMILY AND WE EXPERIENCED THE SAME PROBLEM. THE AC PRESSURE DROPPED, HOT AIR WAS FLOWING OUT OF THE AC AND WE SMELLED BURNING SMOKE. I TOOK THE CAR TO THE DEALER THIS MORNING AND THEY ARE NOW ADVISING ME THAT I HAVE TO REPLACE THE BLOWER FAN WHICH IS OUT OF WARRANTY (3 YEARS/36K MILES) AND WILL COST $500. I HAVE NO PROBLEMS PAYING FOR A PART, BUT THE VALVE COVER, BLOWER FAN, OR AC ITEMS SHOULDN'T BE BREAKING DOWN AT 19K ORIGINAL MILES. I ASKED WAYNE MAZDA SERVICE CONSULTANT: ANTHONY CUNHA IF THE BLOWER FAN WAS PART OF THE AC COMPRESSOR AND HE SAID, "NO". I STRONGLY FEEL THAT MAZDA INSTALLED FAULTY AC COMPRESSOR/UNITS ON THE 2008 CX-7. THIS ISSUE HAS TO BE INVESTIGATED BEFORE A CAR CATCHES ON FIRE AND PEOPLE GET BURNED ALIVE OR WORSE, A MULTIPLE CAR CRASH ON THE ROAD RESULTING IN DEATHS. *TR

TL* THE CONTACT OWNS A 2008 MAZDA CX-7. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A LOUD GRINDING NOISE OUTSIDE OF THE VEHICLE AND BLUE SMOKE EMITTED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FAILURE WAS CONTRIBUTED TO ENGINE SLUDGE. THE TECHNICIAN ADVISED THAT THE ENGINE BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 50,835. THE VIN WAS UNAVAILABLE.

ON MY WAY TO WORK I GLANCED IN MY REARVIEW MIRROR AND NOTICED WHITE SMOKE COMING OUT FROM BEHIND MY CAR. I LOOKED AT MY GAUGES AND NOTICED THAT MY BATTERY LIGHT WAS ON AND MY TEMPERATURE GAUGE WAS ALL THE WAY ON HOT. PULLED TO THE SIDE OF THE ROAD AND, AS I PULLED OVER MY ENGINE LIGHT CAME ON AND MY POWER STEERING WENT OUT. I SHUT OFF THE CAR AND CALLED MY HUSBAND (WHO OWNS A COLLISION REPAIR SHOP AND A TOW TRUCK) AND TOLD HIM TO COME AND GET ME AND MY DISABLED CAR. AS I SAT IN MY CAR WAITING, A POLICE OFFICER CAME TO CHECK THAT I WAS O.K. THE OFFICER SAT IN HIS CAR BEHIND ME FOR ABOUT 10 MINUTES AND THEN BACKED OUT AND LEFT. WITHIN A FEW MINUTES OF THE OFFICER LEAVING A GENTLEMAN AND HIS WIFE PULLED OVER A GOOD WAY UP IN FRONT OF MY CAR. THE GENTLEMAN GOT OUT OF HIS CAR AND STARTED RUNNING TO ME SHOUTING GET OUT, GET OUT, YOUR CAR IS ON FIRE!? THE GENTLEMAN CALLED 911 TO SUMMON THE FIRE DEPARTMENT. AS WE WAITED FOR THE FIRE DEPARTMENT A HIGHWAY PATROL ASSISTANCE VEHICLE PULLED OVER BECAUSE THEY HAD A FIRE EXTINGUISHER. MY HUSBAND ARRIVED AND TOOK THE CAR BACK TO HIS PLACE OF BUSINESS. OUR INSURANCE WAS COMPANY WAS CALLED AND THEY SENT A CLAIMS ADJUSTER OUT TO ASSESS THE DAMAGE. OUR CLAIMS ADJUSTER DETERMINED THAT THE FIRE HAD STARTED WITH THE AIR CONDITIONER AND HAD CAUSED $3,900.00 IN DAMAGE TO THE MECHANICALS OF THE CAR. *TR

I BOUGHT THE CAR AT 30K MILES IN NOVEMBER OF 2011. I HAVE SINCE DRIVEN 15K MILES ON IT. I NOTICED A CLICK IN THE ENGINE. I TOOK IT TO THE DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT EVERYTHING WAS FINE AND I NEEDED TO GET A 45K MILE MAINTENANCE ON IT. I TOLD THEM THE CLICKING WAS BOTHERING ME. THEY SAID THAT WAS FINE. I GOT THE CAR BACK AND THE NOISE APPEARED TO HAVE GONE... BUT REAPPEARED AFTER A FEW DAYS. I WENT BACK TO THE DEALERSHIP AND TOLD THEM THAT A CAR UNDER 5 YEARS OLD WITH LESS THAN 50K MILES ON IT SHOULDN'T MAKE THAT NOISE. THEY FINALLY ADMITTED THERE WAS A PROBLEM WITH THE TIMING CHAIN, CAUSING A LEAK IN THE OIL WHICH PUT SLUDGE IN THE ENGINE. THEY TOLD ME IT WAS MY FAULT ETC. I PROCEEDED TO LOOK ONLINE AND THERE WERE THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM. FROM THE RESEARCH I HAVE DONE, THEY AREN'T EVEN MAKING THE CAR ANYMORE AND I'M SURE IT'S DUE TO THESE SAME ENGINE PROBLEMS. MY DEALERSHIP TOLD ME IT WAS MY FAULT... AND THE OTHER PEOPLE ON HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F1826A6/0 HAD THE EXACT SAME PROBLEM. I HOPE SOMEONE DOES SOMETHING ABOUT THIS! THE DEALERSHIP TRIED TO SWITCH OUT THE CAR SAYING THAT THEY WERE TRYING TO HELP... AND AFTER DRIVING IT FOR 10 MINUTES... I TOLD THEM THE BEGINNING NOISE WAS IN THIS CAR AS WELL. HE ACTED ALOOF AND SAID HE DIDN'T HEAR IT... UNTIL WE WERE BACK AT THE DEALERSHIP. THEN HE SAID... 'OH ... I HEAR IT NOW' THEY NEED TO DO A FULL RECALL OF THIS CAR. WORKING SO HARD TO FINALLY BE ABLE TO GET A CAR MAKES YOU SO HAPPY... BUT TO GET RIPPED OFF IN THE END.... IT'S AWFUL. I FEEL COMPLETELY VULNERABLE AND IT'S TERRIBLE. THANKS FOR EVEN HAVING THIS WEBSITE... HOPEFULLY WE CAN GET THIS CAR OFF THE MARKET! *TR

AC FAILED ON LONG TRIP. TEMP GAUGE DID NOT INDICATE OVERHEATING, NO WARNING LIGHTS WERE LIT UP. AFTER ARRIVING AT DESTINATION 5 HOURS FROM HOME, TURNED OFF ENGINE AND SAW SMOKE COMING FROM RT FRONT HOOD AREA NEAR WHEEL. TRIED TO START, NOT TURNING OVER. ADDED COOLANT TO OVER FLOW (IT WAS EMPTY). STILL NOT STARTING. NO MAZDA DEALER OPEN IN AREA (CLOSEST ONE WAS 45 MILES SOUTH IN FT WAYNE. TIME WAS APPROX 2PM ON SATURDAY. ENTERPRISE RENT A CAR ALSO NOT OPEN EXCEPT AIRPORT LOCATIONS (THEY ARE OPEN 8-12 ON SATS). KNEW THERE WAS A W-MART NEARBY W/ AUTO SERVICE. OUR VEHICLE IS PARKED IN LARGE MCDONALD'S LOT NEAR THE BACK OUT OF THE WAY, RELATIVELY SAFE LOCATION...CLLD AND SPOKE W/ [XXX] AT WAL-MART. HE OFFERED TO COME LOOK AT THE CAR AFTER WORK-W/IN 15 MIN HE WAS THERE. BECAUSE ENGINE NOT TURNING OVER, HE AT FIRST WAS CONCERNED ENGINE MAY HAVE SEIZED UP/HEAD GASKET BLEW ETC. HE ISOLATED THE AC CLUTCH AS THE PROBLEM BY MANUALLY TURNING OVER THE ENGINE AND THEN TAKING BELT OFF COMPLETELY. STARTED RIGHT UP... HE THEN PROCEEDED TO DRIVE US TO AIRPORT IN FT WAYNE, HAD OUR CAR TOWED TO HIS REPAIR SHOP, ACCESSED THE PROBLEM AREA AND ADVISED ME WHAT PART TO ORDER.THE MAN IS A SAINT. WE SPENT 4 HOURS AT AIRPORT UNTIL ENTERPRISE TOOK MERCY ON US AND RENTED US A CAR EVEN THOUGH I ONLY HAVE A DEBIT VISA. PART HAS BEEN ORDERED FROM DEALER WHERE WE PURCH CAR.THEY MATCHED PRICE ONLINE OF $289.01 AND SHIPPING TO INDIANA IS ONLY $12 WILL ARRIVE BY END OF DAY TOMORROW. NOT SURE WHAT LABOR COST WILL BE. UNABLE TO ORDER ONLY CLUTCH FROM MAZDA. DON'T NEED PUMP BUT WILL HAVE EXTRA IN CASE IT FAILS IN THE FUTURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR