2008 MAZDA CX-9 Complaints

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT SMELLED BURNING RUBBER AND HEARD A CLICKING SOUND WHEN DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND THE ABS AND TCS WARNING LIGHTS ILLUMINATED. AS A RESULT, THE TIRES FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, MINUTES LATER, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PEDAL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING AND COMING TO A STOP, THE BRAKE PEDAL WENT REAL HARD AND CAR WOULD NOT STOP APPROPRIATELY. THIS HAPPENED MULTIPLE TIMES, CHECKED THE BRAKE FLUID IS FULL AS WELL AS CHANGED BRAKES THEMSELVES..PROBLEM STILL THERE AND PROGRESSIVELY WORSE, UN DRIVABLE BECAUSE OF COMPROMISED BRAKING. THERE IS ONLY 75K MILES ON THIS AUTOMOBILE. HAVING THE CAR TOWED TO LOCAL DEALER, WHERE I WAS TOLD THAT MAZDA HAS EXTENDED THE WARRANTY FOR BRAKING SYSTEM, WHICH WOULD TAKE CARE OF THIS PROBLEM AS WELL AS REIMBURSEMENT FOR TOWING AND EXPENSES. THIS DEFECT IS VERY DANGEROUSE, THERE WAS NO WARNING, NO WARNING LIGHT ILLUMINATED ON THE DASH, I AM VERY FORTUNATE THAT THIS WAS CAUGHT BEFORE AN ACCIDENT OCCURRED.

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTE DISCONNECT.

TL* THE CONTACT OWNED A 2008 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE JUMPED A CURB AND STRUCK A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN DRIVING UNDER 20 MPH ENTERING INTO OUR NEIGHBORHOOD, HEARD A LOUD "POP" - THEN THE FRONT LEFT TIRE SUSPENSION 'POPPED OFF' THE TIRE, CAUSING THE CAR TO LOSE CONTROL AND HIT THE CURB WITH THE RIGHT TIRE. IT APPEARS THAT THE SUSPENSION JUST "POPPED OFF" THE JOINT CAUSING THE TIRE TO BECOME 'DISLODGED' FROM THE VEHICLE - AND SENT THE CAR INTO THE CURB - SEE PICTURES. NO POLICE REPORT WAS TAKEN AS IT DID NOT INVOLVE PERSONAL INJURY NOR ANOTHER VEHICLE. UPON INVESTIGATION ON THE WEB, IT APPEARS THAT NHTSA HAS AN OPEN INVESTIGATION INTO SIMILAR PROBLEMS WITH 2007/2008 MAZDA CX-9S (SEE ACTION NUMBER: PE15022) - WHICH IS WHY I AM WRITING TO YOU NOW.

I HAVE A 2008 MAZDA CX-9 WITH 139,000 MILES ON IT. THE TRANSFER CASE HAS DESTROYED THE TRANSMISSION. THE TRANSMISSION WAS COMPROMISED BY THE FAULTY TRANSFER CASE OVER A PERIOD TIME. I'VE DONE EXTENSIVE RESEARCH ON THIS AND THIS IS ABSOLUTELY A KNOWN ISSUE THAT THE TRANSFER CASE IS RUINING THESE TRANSMISSIONS. I'VE ALSO DISCOVERED THAT THE MAZDA DEALERSHIPS IN MY AREA ARE SELLING UPWARDS OF 4 TRANSFER CASES PER WEEK AND OFTEN OUT OF STOCK DUE TO THIS REPLACEMENT OF THE FAULTY TRANSFER CASE COMING OUT OF THE FACTORY. I CANNOT UNDERSTAND WHY MAZDA HASN'T SENT OUT A BULLETIN TO IT'S VALUED CUSTOMERS REGARDING THIS. I CAN ONLY IMAGINE THE LACK OF TRANSPARENCY ON THIS IS DUE TO THE LARGE FINANCIAL IMPACT IT MAY HAVE. I AM CONTACTING YOU TO REQUEST THAT YOU TAKE THIS ISSUE TO WHOMEVER CAN HELP RESOLVE MY CASE AND PROVIDE SIGNIFICANT FINANCIAL ASSISTANCE TOWARDS THE REPLACEMENT OF MY TRANSMISSION AND FAULTY TRANSFER CASE. I'VE BEEN TOLD THAT MAZDA APPARENTLY HAS A "SOFTWARE UPDATE" THAT WOULD FIX THIS ISSUE - BUT I FIND IT IMPOSSIBLE TO BELIEVE AS I HAVE NEVER RECEIVED ANY NOTIFICATION OF THIS BEING AN ISSUE OR ANY SOFTWARE UPDATE TO FIX THIS FAULTY TRANSFER CASE. I FIND IT HARD TO BELIEVE THAT A SOFTWARE UPGRADE IS GOING TO FIX A MECHANICAL ISSUE AND CANNOT FIND ANY EVIDENCE OF THIS "SOFTWARE" UPDATE BEING LEGITIMATE. MAZDA SUPPOSEDLY MAKES A QUALITY PRODUCT AND SUPPOSEDLY CARES ABOUT CUSTOMER LOYALTY AND SERVICE. I WOULD SAY THAT NOT TELLING YOUR CUSTOMERS ABOUT A FAULTY PART (KNOW ISSUE ON FACTORY TRANSFER CASE) THAT DESTROYS THE TRANSMISSION AND CAUSES SIGNIFICANT FINANCIAL HARDSHIP IS NOT FAIR OR REASONABLE CUSTOMER SERVICE.

I WAS MAKING A LEFT TURN ON A PARKING LOT WHEN I HEARD A LOUD CRUNCH COMING FROM THE FRONT OF THE VEHICLE AND FULLY LOST CONTROL OF THE CAR. WHEN I CAME OUTSIDE TO SEE WHAT HAPPENED I SAW THAT BALL JOINT ON MY FRONT LEFT (DRIVER SIDE) BROKE, THE WHEEL WITH PART OF THE AXEL FULLY OUT, AND THAT BREAK FLUID WAS SPOILED ALL OVER. IMAGINE THIS HAPPENING ON THE FIGHTER WHEN I WAS DRIVING WITH TWO OF MY YOUNG KIDS!!

MASTER CYLINDER LEAK CAUSING THE BRAKE BOOSTER TO GO OUT AS WELL. SUSPENSION WEAK AND RUSTY. MAZDA REFUSES TO ADDRESS THE PROBLEM.

FRONT AXLE FELL OFF THE CAR. COULD HEAR STRANGE NOISE WHEN BACKING UP. PUT IN PARK IN DRIVEWAY AND THE CAR STARTED TO ROLL BACKWARDS. PULLED OVER TO SIDEWALK AND APPLIED EMERGENCY BRAKE. CALLED TOW TRUCK AND AXLE WAS FOUND UNDER THE CAR.