2011 MERCEDES-BENZ C300 Complaints

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAGS BURST ON THEIR OWN WITHOUT WARNING. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO W.I. SIMONSON MERCEDES-BENZ (LOCATED AT 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, (855) 677-2690), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,352.

I HAVE BEEN CONTACTING MECEDES-BENZ OF SOUTH BAY AT 3311 PACIFIC COAST HIGHWAY, TORRANCE, CA 90505. TEL: (855)457-2275 FOR THE LAST 2 YEARS REGARDING THE TAKATA AIR BAG RECALL. 1) THE RESPONSE IS ALWAYS: "WE WILL CONTACT YOU TO SCHEDULE SERVICE WHEN THE PARTS ARRIVE". THEY NEVER CONTACT. 2) I KEEP GETTING POSTCARDS FROM MERCEDES BENZ THAT PARTS ARE AVAILABLE, HOWEVER, I HAVE LEFT MESSAGES FOR THEIR ASSIGNED RECALL PERSON WHO NEVER HAS TIME TO CALL BACK THEY ARE DRAGGING THEIR FEET ON THIS MATTER HOPING I'LL GO AWAY AND FORGET ABOUT IT

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING, THE PASSENGER SIDE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE AIR BAG INDICATOR ILLUMINATED AFTER THE AIR BAG DEPLOYED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT START AND THE POWER STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF HONOLULU (818 OKAPI OMANI AVE, HONOLULU, HI) WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

TAKATA RECALL. IT'S TAKING AN INORDINATE AMOUNT OF TIME FOR MERCEDES TO COME UP WITH A FIX FOR THIS LIFE THREATENING DEFECT. I SEE THAT HONDA IS ADVERTISING TO HAVE THEIR CUSTOMERS SCHEDULE REPAIRS. CAN'T MERCEDES USE THE SAME REPLACEMENT AIRBAGS? MAKES ONE WONDER IF MB IS SERIOUS ABOUT SAFETY.

CAR LEAKS GASOLINE WHEN ABOVE 3/4 OF TANK IN THE RIGHT REAR AREA BY THE FUEL FILLER LINE. SMELL GAS AND SEE GAS LEAKING.

AIRBAGS DID NOT DEPLOY. WHILE DRIVING ON THE HIGHWAY, A DEER RAN ACROSS THE OPPOSITE SIDE LANE OF TRAFFIC AND COLLIDED WITH THE DRIVERS SIDE AND WINDSHIELD. THE ENTIRE DEER LANDED IN DRIVERS LAP AND PASSENGERS SIDE SEATS. NO AIRBAGS DEPLOYED. STATEFARM AND STATE TROOPER REPORTS WITH PHOTOS TAKEN. BOTH OCCUPANTS WERE TAKEN TO ER BY AMBULANCE AND TREATED.

TAKATA RECALL : MY C300 MERCEDES 2011 HAS BEEN ON RECALL FOR OVER 5 YEARS EVERY MERCEDES DEALERSHIP SAYS THERE ARE NO AIRBAGS AVAILABLE. WHY???? EVERYONE ELSE I TALK TO HAS HAD THEM REPLACED ALREADY !! NOW THE LIGHT HAS COME ON SAYING L & R SRS MALFUNCTION (SERVICE REQUIRED)

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT TOOK THE VEHICLE TO INTERNATIONAL AUTOS WAUKESHA (2230 EAST MORELAND BLVD, WAUKESHA, WI) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" WE STARTED GETTING AIRBAG RECALL NOTICES 4 YEARS AGO. WE HAVE CALLED THE DEALER EVERY 6 MONTHS AND THEY ALWAYS SAY "TAKATA HAS NOT SENT US PARTS" THIS IS TOTALLY UNACCEPTABLE FOR A LIFE CRITICAL PART SUCH AS AN AIRBAG THAT CAN EXPLODE. NOTHING BUT EXCUSES. EVERY TIME WE DRIVE THIS VEHICLE WE ARE WORRIED ABOUT THE AIRBAGS. THIS IS THE 4TH MB WE HAVE OWNED AND ITS LIKELY THE LAST DUE TO THE WAY THIS RECALL HAS BEEN HANDLED.