2010 MERCEDES-BENZ C300 Complaints

TAKATA RECALL PARTS NOT AVAILABLE FOR REPLACEMENT WHEN CALLING MULTIPLE CERTIFIED MERCEDES SERVICE SHOPS IN NORTHWESTERN SUBURBAN CHICAGO AREA

TAKATA RECALL. THE LIGHT ON THE DASHBOARD TURNED ON FOR NO REASON, I WAS DRIVING WHEN THE SIGN TURNED ON.

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V08100 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER: MERCEDES-BENZ OF CALDWELL 1230 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, PHONE NUMBER: (973) 227-3600 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING THAT THEY HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I AM WRITING YOU REGARDING A SERIOUS AND POTENTIAL LIFE THREATENING SAFETY HAZARD THAT HAS BEEN IGNORED BY MERCEDES-BENZ. CLEARLY THIS IS NOT AN ISOLATED PROBLEM AS I HAVE FOUND THIS ISSUE HAS PLAGUED MANY OTHER MERCEDES DRIVERS ON THE INTERNET. ON 1 OCTOBER 2017, THE INSIDE PASSENGER DOOR HANDLE MALFUNCTIONED AND WOULD NOT OPEN THE DOOR. (SEE ATTACHED PHOTO). THE PASSENGER DOOR CAN NOW ONLY BE OPENED FROM THE OUTSIDE. WHEN TAKEN TO THE LOCAL MERCEDES OF ARROWHEAD DEALER IN PEORIA, AZ, IT WAS DETERMINED THAT THE ENTIRE DOOR PANEL MUST BE REPLACED, NEEDS TO BE MANUFACTURED AND WOULD NOT BE AVAILABLE UNTIL NOV 2017, THEN DEC 2017 AND NOW FEB 2018. THE INABILITY TO OPEN THE PASSENGER DOOR PRESENTS A GRAVE SAFETY HAZARD BECAUSE IF THE CAR IS IN A ACCIDENT WHERE THE DRIVER DOOR IS DISABLED BOTH THE PASSENGER AND DRIVER CANNOT ESCAPE FROM THE VEHICLE. THEREFORE, MERCEDES SHOULD HAVE PLACED THIS MODEL ON THE RECALL LIST WHICH IT DID NOT AND THE LOCAL MERCEDES DEALER SAID I AM NOT ALONE WITH THIS ENGINEERING MALFUNCTION IN THIS MODEL YEAR AND PERHAPS OTHERS. THE LENGTH OF TIME TO CORRECT THIS ENGINEERING DEFECT IS UNACCEPTABLE AND THIS SITUATION REQUIRES AN IMMEDIATE AND CONCERTED INVESTIGATION BECAUSE IT PRESENTS A POTENTIAL LIFE THREATENING SCENARIO.

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NO WRECK OR OTHER INCIDENT, BUT I HAVE BEEN NOTIFIED OF RECALL BY LETTER, BUT THE AIRBAGS HAVE NEVER BEEN REPAIRED. I NEVER RECEIVED ANOTHER LETTER STATING TO BRING MY VEHICLE IN. TK HOLDINGS, TAKATA CORPORATION ALSO SENT ME A NOTICE OF CHAPTER 11 FILING.

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE DRIVING, THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SOUTH MISSISSIPPI (11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540), BUT THE FAILURE COULD NOT BE DUPLICATED. DAYS LATER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO MERCEDES-BENZ OF SOUTH MISSISSIPPI, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WAS LIQUID GAS FORMED ON TOP OF THE FUEL PUMP AND A SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

SRS LIGHT CAME ON OCTOBER 2017. I TOOK MY CAR TO MERCEDES OF SACRAMENTO . THE REPAIR TECH STATED THAT IT WASN'T THE AIRBAG. THE REPAIR TECH SAID THAT ITS IN THE STEERING COLUMN. I BELIEVE IT IS THE AIRBAG. I NEED THIS FIXED.

TL* THE CONTACT OWNED A 2010 MERCEDES BENZ C300. WHILE DRIVING 25 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END CRASH. THE CONTACT RECEIVED BURNS ON THE FACE FROM THE AIR BAG DEPLOYMENT, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS CONSIDERED A TOTAL LOSS AND WAS TOWED TO UPMAN'S TOWING YARD. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 63,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.