2010 MERCEDES-BENZ C300 Complaints

I RECEIVED NOTICE OF A SAFETY RECALL INVOLVING THE REAR TAIL LIGHTS FOR MY 2010 MERCEDES C300. THIS CAR HAD PREVIOUSLY BEEN IN AN ACCIDENT AND DECLARED A TOTAL LOSS. HOWEVER, IT WAS REBUILT, INSPECTED, AND CERTIFIED AS ROAD WORTHY. THE MERCEDES DEALERSHIP REFUSES TO PERFORM THE RECALL WORK ON MY CAR, STATING THAT THE FACT THAT THE CAR WAS A TOTAL LOSS INVALIDATES ANY WARRANTY AND A SAFETY RECALL IS CONSIDERED WARRANTY WORK. I FEEL THAT A SAFETY RECALL IS NOT OPTIONAL, AND THAT MERCEDES NEEDS TO PERFORM THIS WORK, REGARDLESS OF WARRANTY ELIGIBILITY. *TR

I WENT TO OPEN MY DOOR AFTER I HAD PARKED AND THE DRIVER SIDE DOOR LATCH BROKE. SO, I HAD TO CUT MY CAR BACK ON, ROLL THE WINDOW DOWN AND PULL THE LATCH FROM OUTSIDE THE DOOR. IF YOU LOOK ONLINE THIS APPEARS T BE A COMMON PROBLEM WITH THE 2010 C300. *TR

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REAR SEAT BELTS WERE EXTREMELY TIGHT TO THE SEATS. THE CONTACT INDICATED THAT THE SEAT BELTS IN THE FRONT WERE LOOSE AND THE SEAT BELTS IN THE REAR WERE TIGHT. THE CONTACT ALSO INDICATED THAT THE FRONT DRIVER SIDE SEAT BELT AND THE PASSENGER SIDE SEAT BELT MALFUNCTIONED AND DID NOT WORK. WHILE TRAVELING AT A HIGHWAY RATE OF SPEED, ANOTHER DRIVER TRAVELING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE OTHER VEHICLE SPUN AROUND AND STRUCK THE FRONT OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE DRIVER WAS IN THE PROCESS OF EXITING THE HIGHWAY WHEN THE DRUNK DRIVER IMPACTED THE VEHICLE FROM THE REAR. THE AIR BAGS FAILED TO DEPLOY. NEITHER OF THE SEAT BELTS SECURED THE DRIVER NOR THE PASSENGER, WHICH CAUSED SEVERE IMPACT TO THE HEAD, NECK, AND BACK. THE DRIVER SUSTAINED MAJOR BACK AND HEAD INJURIES, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE HEAD, NECK, A CERVICAL STRAIN, A CAT SCAN, AND BACK PAINS. THE FRONT PASSENGER RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT ASKED THAT THE VEHICLE BE HELD UNTIL THE MANUFACTURER AND THE INSURANCE COMPANY COULD FURTHER INSPECT THE INTEGRITY OF THE SEAT BELTS AND THE AIR BAGS. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE CONTACT MENTIONED THAT THEY WERE TO SEND AN INVESTIGATOR AND REFER THE CONTACT TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION OF THE VEHICLE. THE CONTACT WAS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/21/15*CN UPDATED 9/7/2017*CN

DRIVER'S SIDE INNER DOOR HANDLE BROKE. CANNOT EXIT FROM CAR AND NEED TO OPEN DOOR FROM OUTSIDE. COULD BE A PROBLEM IN THE EVENT OF AN EMERGENCY IF ONE NEEDS TO EXIT A VEHICLE IN A HURRY. I BELIEVE THIS IS A COMMON PROBLEM WITH MERCEDES BENZ FROM MY RESEARCH. *TR

DEAR SIR OR MADAM: ON NOVEMBER 26, 2014 I DROVE TO THE HOSPITAL FOR WHICH I WORK. WITHIN 1 MILE OF MY DESTINATION, WHILE TRAVELING AT THE SPEED OF 45 MILES PER HOUR I HEARD A LOUD HIGH PITCHED SOUND THAT CAME FROM MY STEERING WHEEL AND IT BECAME SOMEWHAT DIFFICULT TO STEER. NO VEHICLE STATUS MESSAGE EVER SHOWED ON THE MALFUNCTION DISPLAY. I PARKED THE CAR AND CALLED THE MERCEDES BENZ AUTHORIZED DEALER. THE SOONEST AVAILABLE APPT WHEN THEY COULD LOOK AT MY CAR WAS ON DECEMBER 1, WHICH WAS 5 DAYS AWAY. NO HELP WHATSOEVER!!!! I TOOK IT TO A TRUSTED FAMILY MECHANIC AND HE SAID THE POWER STEERING CHAMBER HAD BEEN LEAKING FOR SOME TIME, IT WAS NOW SMOKING AND NEEDED TO BE REPLACED. THERE WAS A RECALL OF 85,000 MERCEDES BENZ C CLASS AND E-CLASS MODELS BETWEEN JUNE 1, 2009 AND FEBRUARY 28, 2010. MY POWER STEERING CHAMBER WAS MANUFACTURED 02/03/10 (128BAR). KUNDEN-NO: A005 486 95 01. ZFLS-NR: 7695 955 135. I BELIEVE THAT MY VEHICLE SHOULD HAVE BEEN A PART OF THIS RECALL. FURTHERMORE, IF I HAD BEEN ON THE FREEWAY AT HIGHER SPEEDS THE POSSIBILITY OF SOMETHING MORE DANGEROUS COULD HAVE HAPPENED. I LOOK FORWARD TO YOUR PROMPT ATTENTION TO THIS MATTER, SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, A HUMMING NOISE EMITTED FROM THE SHIFT LEVER UNDER THE VEHICLE AND NO WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSFER CASE BEARING FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

SECOND INCIDENT OF ALL LIGHTS SUDDENLY FAILING AND THEN BEING RESTORED WITHIN THREE SECONDS DEALER FIXED BY CHANGING OUT LIGHTING SWITCH BECAUSE THEIR DATABASE SHOWED SIMILAR INCIDENTS WITH OTHER SIMILAR CARS AND CHANGING THE LIGHTING SWITCH APPEARED TO CURE THE PROBLEM ALTHOUGH NO PROBLEM COULD BE SEEN WITH SWITCH. ALTHOUGH ONLY 3 MONTHS OUT IF TIME ON THE ORIGINAL WARRANTY MERCEDES DECLINED TO PAY FOR THE REPAIR AND TOLD ME THAT I SHOULD HAVE CONSIDERED BUYING AN EXTENDED WARRANTY. I REMONSTRATED THAT THIS WAS A POTENTIALLY SERIOUS FAULT AND THAT MERCEDES SHOULD ISSUE A RECALL -MERCEDES DECLINED ANY FURTHER ACTION. *TR

TRANSMISSION HAS GONE COMPLETELY OUT AT 30,000 MILES AND MERCEDES REFUSES TO RESPOND. *TR

APPARENTLY THE INTERIOR DOOR HANDLES OF THE MB W204 ARE FAILING. IT SEEMS TO ME THAT THIS IS A SAFETY ISSUE IF SOMEONE IS TRAPPED INSIDE AND CAN'T GET OUT. HERE IS A THREAD THAT DISCUSSES THIS WITHIN A USERS FORUM. THANK YOU. HTTP://MBWORLD.ORG/FORUMS/C-CLASS-W204/465266-C300-2010-BROKEN-INNER-DOOR-HANDLES.HTML. *TR

WENT TO START CAR AND NOTHING. STEERING LOCKED AND DIFFICULT, DUE TO ALL WHEEL DRIVE TO TOW. THERE ARE MANY CASES DOCUMENTED ABOUT EIS/ESL FAILURES ON MERCEDES ENTHUSIAST FORUMS. THE PROBLEM IS PREVALENT ON THE INTERNET. THIS COULD BE VERY DANGEROUS ON A CROWDED HIGHWAY, IN A CRIME RIDDEN AREA OR JUST IN AN EMERGENCY. THE CAR WILL START ONE MINUTE AND WON'T ON THE NEXT START. MERCEDES CLAIMED NO FINANCIAL RESPONSIBILITY FOR THE FAILURE IN MY CASE. THE CAR WAS 2 MONTHS OUT OF WARRANTY. *TR