2009 MERCEDES-BENZ C300 Complaints

WHILE DRIVING DOWN THE HIGHWAY, AT A LITTLE OVER 50 MPH, WITH MY CHILDREN IN THE CAR, THE DRIVER SIDE HEADREST NECK RESTRAINT SUDDENLY DEPLOYED. I FELT LIKE I WAS PUNCHED IN THE BACK OF THE HEAD AND IT COULD HAVE CAUSED AN ACCIDENT. I DROVE IT TO A MERCEDES DEALERSHIP AND WAS TOLD THAT IT IS COMMON AND THAT EVEN DRIVING OVER RAILROAD TRACKS CAUSES THE HEADREST NECK RESTRAINTS TO DEPLOY. I DIDN'T DRIVE OVER RAILROAD TRACKS OR EVEN A POTHOLE SO IT MAKES NO SENSE TO ME. WHEN I GOT HOME I WAS ABLE TO GET A CLOSER LOOK AT IT TO SEE THAT MOST OF THE INSIDE IS PLASTIC. I THINK MERCEDES BENZ SHOULD BE HELD RESPONSIBLE FOR THE REPLACEMENT. THE INCIDENT HURT ME AND PUT ME AND MY FAMILY IN DANGER. THERE SHOULD BE A RECALL ON THIS.

MY VEHICLE CONTINUOUSLY GIVES ME WARNING/ALERT MESSAGES OF HEADLIGHT/SIGNAL/PARKING LAMP ISSUES. UPON INSPECTION AND TAKEN TO CERTIFIED, RELIABLE MERCEDES REPAIR SHOPS, LIGHTS ARE FULLY FUNCTIONING, YET ALERTS CONTINUE ON MY DISPLAY/DASH. MORE IMPORTANTLY THE ELECTRONIC STEERING LOCK (ESL) HAS FAILED ON MORE THAN ONCE COSTING VERY CONSIDRABLE AMOUNTS OF REPAIR BILLS, AND IT HAS HAPPENED WITHOUT WARNING, I PARKED THE CAR WHICH HAS BEEN PERFECTLY MAINTAINED AND WITH LOW MILEAGE, AND THE STEERING WHEEL LOCKS, MAKING IT ALMOST IMPOSSIBLE TO EVEN HAVE IT TOWED TO BE REPAIRED.

IM THE OWNER OF A 2009 MERCEDES-BENZ C300 4MATIC SPORT, WHICH WAS PURCHASED IN 2019. THE VEHICLE CURRENTLY HAS ABOUT 128,000 MILES. IT WAS TAKEN TO A LOCAL MECHANIC FOR INSPECTION AND AFTER HEARING SOME CLUNKING NOISES, ESPECIALLY WHEN BRAKING OR TURNING, THEY DISCOVERED RUST, CORROSION, AND CRACKING TO THE REAR SUBFRAME. UPON FURTHER RESEARCH, IT HAS BEEN DISCOVERED THAT THIS IS A KNOWN PROBLEM, ESPECIALLY FOR THIS YEAR AND MODEL OF MERCEDES. THERE ARE MANY OTHER OWNERS WHO HAVE COMPLAINTS ONLINE ABOUT THE SAME PROBLEM. THE REAR SUBFRAME CORROSION IS ESTIMATED TO COST ABOUT $2500 TO REPAIR AT LOCAL MB DEALERSHIP. THIS IS A KNOWN AND COMON PROBLEM. THE CAR HAS BECOME A HUGE SAFETY ISSUE. WITH SO MANY KNOWN CASES AND OBVIOUS SAFETY CONCERNS, MB SHOULD RESOLVE THIS DEFECT AND PLACE IT UNDER RECALL. MANY OWNERS MAY NOT EVEN KNOW THEY HAVE THIS PROBLEM. DRIVING A VEHICLE IN THIS CONDITION COULD POTENTIALLY CAUSE INJURY OR FATALITY TO THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD. I’VE BEEN ADVISED TO REQUEST A GOODWILL REPAIR, SINCE THERE IS NO RECALL. MB SHOULD BE FOUND RESPONSIBLE FOR THIS REPAIR. I’M CONTACTING NHTSA TO FILE AN OFFICIAL VEHICLE SAFETY COMPLAINT IN HOPES THAT THE RECALL PROCESS IS STARTED AND AN ORDER IS PLACED TO THE MANUFACTURER TO ISSUE A RECALL.

I BOUGHT MY CAR A LITTLE OVER A YEAR AGO, WITH 95K MILES, AFTER DRIVING IT FOR A FEW MONTHS I NOTICED THAT THERE WAS A NOISE AT THE REAR PART, AND A LOSS OF BALANCE DURING THE ACCELERATION. AFTER DIAGNOSING IT WITH A LOCAL MECHANIC, HE TOLD ME THAT THE SUBFRAME NEEDS TO BE CHANGED AS IT IS COMPLETELY RUSTED, AND DRIVING MY CAR IN THIS CONDITION CAN PUT ME IN DANGER.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE SUBFRAME BRACKET WAS SEVERELY CORRODED. THE CONTACT NOTICED THE FAILURE WHEN THE BRAKE PEDAL WAS DEPRESSED THERE WAS AN ABNORMAL SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND INSPECTED WHICH THE TECHNICIAN DETERMINED THAT THE REAR SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. MERCEDES-BENZ OF EASTON (4300 MORSE XING, COLUMBUS, OH 43219, (888) 530-5742) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. ## VIN PASSED ## MERCEDES-BENZ 2009 ##

THE CAR WAS STATIONARY. IGNITION SWITCH LOCKS THE CAR DOES NOT START AND THE LIGHTS ON THE DASHBOARD DOES NOT COME ON, IT HAS BEEN DOING THIS FOR SEVERAL YEARS UNTIL IT HAS GOTTEN WORSE, IT WONT START AT ALL HAD TO GET IT TOWED TO MERCEDES

I'M THE OWNER OF A 2009 MERCEDES-BENZ C300 4MATIC SPORT, WHICH WAS PURCHASED IN 2012 FROM A MERCEDES DEALER. THE VEHICLE CURRENTLY HAS ABOUT 60,400 MILES. IT WAS TAKEN TO A LOCAL MECHANIC FOR INSPECTION AND AFTER HEARING SOME CLUNKING NOISES, ESPECIALLY WHEN BRAKING OR TURNING, THEY DISCOVERED RUST, CORROSION, AND CRACKING TO THE REAR SUBFRAME. UPON FURTHER RESEARCH, IT HAS BEEN DISCOVERED THAT THIS IS A KNOWN PROBLEM, ESPECIALLY FOR THIS YEAR AND MODEL OF MERCEDES. THERE ARE MANY OTHER OWNERS POSTING COMPLAINTS ONLINE ABOUT THE SAME PROBLEM. THE REAR SUBFRAME CORROSION IS ESTIMATED TO COST ABOUT $3-4K TO REPAIR. THE LOCAL MB DEALER REVEALED THEY ARE ACTUALLY REPAIRING A CAR WITH THIS SAME PROBLEM, AS WE SPEAK. ANOTHER CALL TO MB FOR PART PRICING INDICATED THIS IS A COMMON, KNOWN PROBLEM. THE CAR DOES NOT PASS INSPECTION AND HAS BECOME A HUGE SAFETY ISSUE. WITH SO MANY KNOWN CASES AND OBVIOUS SAFETY CONCERNS, MB SHOULD RESOLVE THIS DEFECT AND PLACE IT UNDER RECALL. MANY OWNERS MAY NOT EVEN KNOW THEY HAVE THIS PROBLEM. DRIVING A VEHICLE IN THIS CONDITION COULD POTENTIALLY CAUSE INJURY OR FATALITY TO THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD. I'VE BEEN ADVISED TO REQUEST A GOODWILL REPAIR, SINCE THERE IS NO RECALL. I WAS TOLD BY MB THAT I NEED TO SCHEDULE AN APPOINTMENT FOR AN OFFICIAL DIAGNOSIS AND REPAIR ESTIMATE AT MY LOCAL MB DEALER ($179) BEFORE I CAN MOVE FORWARD WITH THE REQUEST FOR THE GOODWILL REPAIR. MANY OTHER OWNERS HAVE RECEIVED DENIALS TO THEIR REQUESTS, WHICH IS VERY DISAPPOINTING. MB SHOULD BE FOUND AT FAULT FOR THIS DEFECT AND KEEP THE SAFETY OF THEIR CONSUMERS AS THEIR TOP PRIORITY. IT WILL LIKELY TAKE A WEEK OR TWO BEFORE I RECEIVE A DETERMINATION FOR MY GOODWILL REQUEST, BUT I'M CONTACTING NHTSA TO FILE AN OFFICIAL VEHICLE SAFETY COMPLAINT IN HOPES THAT THE RECALL PROCESS IS STARTED AND AN ORDER IS PLACED TO THE MANUFACTURER TO ISSUE A RECALL.

CAR WAS PARKED BY SIDE WALK NEXT TO MY HOUSE. INSERTED THE KEY IN THE IGNITION AND TURNED IT. THE CAR DID NOT START, AND THE STEERING WHEEL WAS LOCKED. NO LIGHTS FLASHED ON THE DASHBOARD. CAR HAD TO BE TOWED ON TRUCK BED SINCE IT'S REAR-WHEEL DRIVE. DEALER TOLD ME IT'S THE IGNITION SWITCH LOCK CYLINDER. COST $1500 TO FIX. THIS IS A MANUFACTURER'S DEFECT. NOT FAIR.

MY EIS/ESL WENT OUT IN THE MIDDLE OF NO WHERE. IT'S A COMMON ISSUE FOR MERCEDES AND IT PLAGUES EVERY MERCEDES. IT'S A SAFETY HARZARD AND HAPPENS TO A LOT OF PEOPLE. MERCEDES ALSO CHARGES $1500 OUT OF WARRANTY TO GET IT FIXED WHEN IT'S A COMMON ISSUE AND SHOULD BE RECALLED AND REPAIRED.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE ANTI-THEFT SYSTEM FAILED AND CAUSED THE CONTACT TO NOT BE ABLE TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MARIETTA (810 COBB PARKWAY, MARIETTA GA 30060, (770) 783-5171) TO BE DIAGNOSED. THE MECHANIC LOCATED THE FAILURE CODE AT THE ELECTRONIC IGNITION SWITCH AND INFORMED THE CONTACT THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 140,000.