2017 MERCEDES-BENZ E300 Complaints

AFTER ABOUT 1-2 MIKES OF DRIVING MY 2017 MB E300 STARTED JERKING AND ENGINE LIGHT CAME ON WHEN I DROVE TOWARD THE FIRST LANE FOR A LEFT TURN ON A BUSY HIGHWAY INTERSECTION. I ALSO FOUND THE GEAR WAS CHANGED TO NEUTRAL. I TRIED TO CHANGE THE GEAR TO DRIVE WHILE WAITING FOR THE TRAFFIC LIGHT BUT I COULDN'T. I STOPPED THE ENGINE TO RESTART BUT COULDN'T RESTART AT ALL. I PRESSED THE MB ROADSIDE ASSISTANCE BUTTON. THEY SAID A TOW TRUCK WOULD BE THERE WITHIN 20 MINS. IN THE MEANTIME SOMEONE HELPED PUSH THE CAR TO MOVE IT TO THE SIDE BUT THE GEAR DIDN'T STAY ON NEUTRAL. IT KEPT GOING BACK TO PARK. THEN IT DIDN'T GO TO NEUTRAL ANYMORE. I GOT STUCK IN THE MIDDLE OF THE ROAD. THERE WAS NOTHING ELSE I COULD DO BUT PATIENTLY WAITED FOR TOWING WITH MY LITTLE KID INSIDE THE CAR WITH AN EMERGENCY LIGHT ON AND 4 WINDOWS OPEN. THE CAR WAS HEATED UP WITH THE OUTSIDE TEMP OF OVER 90F. MY KID WAS GETTING EXHAUSTED AND DROWSY DUE TO A HIGH TEMP OF 110F INSIDE THE CAR. I PRESSED THE ASSISTANCE BUTTON AGAIN AFTER WAITING ALMOST 40 MINS AND EXPLAINED ABOUT AN URGENT SITUATION. THEY SAID THEY WERE STILL SEARCHING FOR A PROVIDER AND WOULD TEXT ME ETA OF A TOW TRUCK ONCE THEY LOCATED IT. COULDN'T BELIEVE WHAT THEY SAID. MY KID WAS ALMOST PASSING OUT FROM THE HEATSTROKE. I STARED LOOKING FOR OTHER WAYS TO TOW MY CAR WHEN I FINALLY GOT A TEXT FROM THE ROADSIDE SERVICE SAYING A TRUCK WOULD BE THERE IN 50 MINS. OMG! THEN A LADY STOPPED HER CAR NEXT TO ME. SHE GAVE US WATER, LET ME MOVE MY KID INTO HER CAR WITH COOL AIR, CALLED HER AAA, AND LET ME USE THE SERVICE. AAA SHOWED UP IN 15 MINS AND TOWED MY CAR TO THE MB DEALERSHIP. I WAS MORE DISAPPOINTED WITH MB ROADSIDE SERVICE THAN THE CAR BREAKDOWN. WHAT'S THE PURPOSE OF THE BUTTON? WHY DID THEY INSTALL THE USELESS BUTTON IN THE CAR? IF IT WASN'T THERE I WOUNDN'T PRESS IT AND WASTE ALMOST 1 1/2 HRS ON THE STREET! MY KID COULD HAVE DIED IN THE CAR!

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. THE CONTACT STATED THAT THE ACTIVE BRAKING ASSIST DRIVING ASSISTANCE PACKAGE ACTIVATED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING OVER BRIDGES. THE FAILURE CAUSED THE VEHICLE TO STOP ABRUPTLY SEVERAL TIMES. THE DEALER (MERCEDES-BENZ OF ATHENS, 4735 ATLANTA HIGHWAY, BLDG. A, ATHENS, GA 30606, (706) 549-6585) WAS NOTIFIED, BUT COULD NOT DUPLICATE THE FAILURE BECAUSE FAILURE SITE IS IN BLUFFTON, S.C. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS THEN TAKEN TO MERCEDES-BENZ OF HILTON HEAD (155 FORDING ISLAND RD, BLUFFTON, SC 29910, (843) 815-0300). THE ASSOCIATES FROM THE DEALER TEST DROVE THE VEHICLE WHILE ONE OF THEM RECORDED A VIDEO OF THE SYSTEM ENGAGING. THE SECOND DEALER INDICATED THAT A FORM WOULD NEED TO BE SIGNED TO DEACTIVATE THE SYSTEM; HOWEVER, THE CONTACT WANTED TO ENSURE THAT THE SYSTEM FUNCTIONED PROPERLY. A TECHNICIAN WAS SENT FROM THE MANUFACTURER WHO INDICATED THAT THE ACTIVE BRAKING ASSIST DRIVING ASSISTANCE PACKAGE DETECTED AN OBSTACLE AND WAS ENGAGING WHEN THERE WAS NO OBSTACLE. THE MANUFACTURER PROVIDED NO REMEDY AND STATED THAT THE SYSTEM WAS PERFORMING AS DESIGNED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT

REAR RADAR NOT WORKING SO NO WARNING OF PEDESTRIANS OR VEHICLES. THERE IS NO DETECTABLE NOISE TO WARN OPERATOR. SERVICE MANGROVE AR BONITA MERCEDES OF FL. SAYS HE COULD DRILL SOME HOLES IN CA?.?? HAVE ALMOST BEEN STRUCK SEVERAL TIMES, THIS MUST BE A SYSTEM PROBLEM THE WAY THE ARE AVOIDING. VERY DANGEROUS.

ESP INOPERATIVE AND ACTIVE BRAKE ASSIST WARNINGS APPEARED IN INSTRUMENT PANEL. CAR THEN COMPLETELY SHUT DOWN WHILE GOING APPROXIMATELY 40MPH ON A MAIN ROAD. NO BRAKES, NO STEERING, NO ACCELERATION. FUEL ODORS WERE PROMINENT. AFTER RESTARTING CAR, SAFELY MADE IT TO THE DEALER WHO COULD NOT DUPLICATE/REPRODUCE ISSUE BUT PERFORMED 'RESET'. ERROR MESSAGES APPEARED AGAIN 03/19/18. 2ND TRIP TO DEALER UNDERWAY. DEALER OFFERED TO PICK UP CAR FOR ME UNDERSTANDING MY EXPERIENCE JUST A WEEK PRIOR.

2017 MERCEDES BENZ E300. CONSUMER WRITES IN REGARDS TO LOSS OF STEERING WHILE TRAVELING AT HIGH SPEEDS. *LD THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

THE CAR CAUGHT ON FIRE AFTER IT BEING IN SERVICE AT THE DEALERSHIP. THE CAR WAS SENT TO THE CAR DEALERSHIP 3 TIMES BECAUSE THE AUTO START WAS NOT WORKING PROPERLY. THE CAR WOULD JUST STOP AND COULD NOT TURN BACK ON SO I HAD TO GET IT TOWED 3 TIMES...... AFTER THE LAST TIME IT CAUGHT ON FIRE WITH THE PASSENGER INSIDE THE CAR..... PASSENGER IS OK DID NOT GET HURT BUT IT WAS A VERY TRAUMATIZING EXPERIENCE. THE CAR IS NOW A TOTAL LOSS AND I'M STILL WAITING ON THE DEALERSHIP TO INVESTIGATE THE FIRE AND TO PAY FOR THE CAR.

THE VEHICLE HAS A KNOWN SAFETY DEFECT WHICH HAS BEEN REFERRED TO BOTH THE PRESIDENT OF MERCEDES BENZ USA AND THE CHAIRMAN OF DAIMLER AG (PARENT OF MERCEDES BENZ USA) IN GERMANY. MB USA HAS STATED THAT THE PROBLEM IS A THIRD PARTY SOFTWARE ERROR AND HAS REFUSED TO ACCEPT RESPONSIBILITY FOR THE PRODUCT. IT APPEARS TO BE A COVER-UP NOT DISSIMILAR TO THE VW ISSUE WHERE MANAGEMENT IS ACTIVELY AVOIDING ADDRESSING THE PROBLEM AND WON'T PUT ITS ACKNOWLEDGEMENT IN WRITING OR ADVISE THE OWNERS OF THE VEHICLE OF THE ISSUE AND ITS POTENTIAL LIFE THREATENING IMPACT. IN SUM, THE GPS SYSTEM IN THE $60,000+ IS NOT ACCURATE AND MAY GIVE SUBSTANTIALLY FALSE INFORMATION, CAUSING A DRIVER TO GO TO PLACES/AREAS WHICH MAY BE DANGEROUS. THE MOST EGREGIOUS ASPECT IS THAT MB THINKS IT IS SMARTER THAN EVERYONE, INCLUDING THE REGULATORY AGENCIES, AND ARE PURPOSEFULLY IGNORING THE PUBLIC'S SAFETY. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION. MULTIPLE PHOTOS HAVE BEEN SENT TO MB AND THE MB ENGINEERS VERIFIED THE SAFETY PROBLEM. ALTHOUGH I HAVE INDICATED BELOW THE SEPTEMBER DATE OF THE FIRST LETTER TO THE PRESIDENT OF MBUSA, THE ISSUE WAS NOTICED BY ME IN JULY 2017, REPORTED TO THE LOCAL DEALER IN AUGUST, CONFIRMED SUBSEQUENTLY AND IS ON GOING. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V076000 (AIR BAGS) AND 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF CLEAR LAKE, CLEAR LAKE, TX, 281-554-9100) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT....UPDATED 10/27/17 *BF UPDATED 11/2/2017*JS

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V080000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MERCEDES-BENZ OF BROOKLYN DEALER (1800 SHORE PKWY, BROOKLYN, NY 11214; 718-258-5100) AND THE HELMS BROS INC. DEALER (20824 NORTHERN BLVD, BAYSIDE, NY 11361; 877-699-8519). BOTH DEALERS INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD NOT BE ABLE TO SERVICE THE VEHICLE BECAUSE IT WAS NOT PURCHASED AT THEIR LOCATIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO RESPOND. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL 17V246 WAS PERFORMED AT AUTHORIZED MERCEDES BENZ DEALERSHIP, COUPLE WEEKS AFTER THE SPOILER FLEW OFF WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING, ALMOST STRIKING THE FOLLOWING CAR BEHIND ME AND GOING INTO ITS WINDSHIELD CAUSING POTENTIAL CRASH.