2011 MERCEDES-BENZ E350 Complaints

TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND RECALL ON PASSENGER SIDE AIR BAGS ON MAR 2016 HOWEVER WE HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.

CALLED FORT WASHINGTON MERCEDES TO SCHEDULE AN APPOINTMENT TO REPLACE THE AIRBAGS. THE REP OVER THE PHONE TOLD ME THE PARTS ARE NOT AVAILABLE IN THE NORTH AMERICA AND IT HAS BEEN OVER 18 MONTHS NOW, YOU HAVE RECIEVED THE MAIL AS THEY CHANGED OWNERSHIPS OF THE AIRBAG COMPANY.

"TAKATA RECALL"- STILL NO REMEDY TO THE RECALL AND COMPANY HAS NOW FILED BANKRUPTCY.

TAKATA RECALL. CALLED DEALER YEAR AGO FEB 2016 AND WAS TOLD THEY WOULD BE IN TOUCH TO SCHEDULE REPAIR. CALLED TODAY TO FOLLOW UP 10/27/2017 , DEALER REPS REDIRECT MY CALL TO THE IL DEPT OF INSURANCE. WHEN I CALL THE DEALER BACK. 1. DEALER IS NOT RESPONSIBLE, CALL MERCEDES. 2. CALLED MERCEDES, READ FAQS 3. READ FAQS CALLED DEALER. 4. WE DON'T HAVE PARTS. 5. WE DON'T KNOW ANYTHING ABOUT PARTS. 6. WE WILL CALL YOU JUST AS SOON AS WE HAVE THE PARTS BUT WE DON'T KNOW ANYTHING ABOUT THE PARTS. 7. CALL TAKATA. CALLED TAKATA. NADA. 8 CALLED DEALER, DON'T CALL US, WE WILL CALL YOU. WHEN? WE HAVE NO IDEA. THERE IS A BANKRUPTCY. BUT THE NOTICE SAYS THERE IS NO CONNECTION. CALL MERCEDES. NOTHING IS BEING DONE, ALTHOUGH THE NOTICE FROM TAKATA, SPECIFICALLY STATES THAT INSPITE OF THE RESTRUCTURING THE DEALER IS RESPONSIBLE TO SCHEDULE REPAIRS. MEANWHILE THE DEALER HAS TURNED INTO A BANKRUPTCY SPECIALIST AND IS HIDING BEHIND AND DELIBERATELY PROPAGATING MISCONCEPTIONS THAT SINCE THIS RESTRUCTURING IS HAPPENING THEY HAVE NO FURTHER OBLIGATION. I.E. WE DON'T KNOW, WE CAN'T SCHEDULE, IT WILL PROBABLY BE ALRIGHT, CALL A 800 NUMBER SOMEPLACE ELSE. HERE IS AN 800 NUMBER 800 222 0100 AT MERCEDES AND WHEN YOU CALL THAT NUMBER IT IS THE SAME STORY. THE PROBLEM IS SYSTEMIC, CORPORATE, DELIBERATE, COLLUSIVE AND DONE WITH THE INTENT TO AVOID ADDRESSING THE PROBLEM.

TAKATA RECALL: THE FRONT DRIVER'S AIRBAG IN MY CAR IS UNDER RECALL FROM A NOTICE I RECEIVED FROM MERCEDES-BENZ ON 2/11/2016. I HAVE STILL NOT RECEIVED A FIX FROM MB ON MY AIRBAG AS OF 10/27/2017. I AM CONCERNED I COULD BE HURT OR KILLED IF MY AIRBAG GOES OFF.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (NEW COUNTRY MOTOR CARS, INC, 1 WESTON ST, HARTFORD, CT 06120 (860) 278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT SHE RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I CONTACTED MERCEDES BENZ OF NAPLES (FLORIDA) (239) 227-2622, AFTER RECEIVING A "LEGAL NOTICE FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS" AND THEY SAID "THERE IS NOTHING WE CAN DO" BECAUSE THEY DO NOT HAVE THE PARTS. HOW DO I GET THE PARTS REPLACED IN A TIMELY MANOR?

WHILE DRIVING MY 2011 MERCEDES BENZ E COUPE ON OCTOBER 23, 2017 ON THE HIGHWAY, THE PANORAMA ROOF EXPLODED AND SHATTERED WITH NOTHING HITTING THE ROOF GLASS. IT WAS A TERRIFYING EXPERIENCE AND ALMOST LOST CONTROL OF THE VEHICLE. LUCKILY I NOR MY PASSENGER WERE HURT. I HAVE BEEN READING ONLINE THAT SUCH INCIDENTS ARE HAPPENING QUITE OFTEN. WHAT IS BEING DONE BY THE DEALERSHIPS? THEY ARE TELLING ME THAT REPAIRS ARE NOT COVERED. I ONLY HAVE 31,000 MILES ON THE VEHICLE AND THIS SHOULD NOT BE HAPPENING ON ANY CAR, ESPECIALLY ON A $62,000 DOLLAR CAR.

TAKATA RECALL, IT HAS BEEN AN EXTREMELY LONG TIME TO GET MY AIRBAG REPLACED AND I AM AFRAID OF DRIVING MY CAR BECAUSE OF THE POSSIBILITY OF HAVING THE AIRBAG INFLATE AND HAVE METAL FRAGMENTS DEPLOYED AT MY (DRIVER) OR MY PASSENGERS FACES.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. AFTER FUELING THE VEHICLE, THE CONTACT NOTICED A VERY STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 64,440. *BF UPDATED 7/27/18*JB