2011 MERCEDES-BENZ E350 Complaints

2011 MERCEDES E350. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER SIDE AIRBAG INFLATOR SAFETY RECALLS. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME COMPLETING THE RECALL REPAIR. UPDATED 10/04/2017*JS

WE RECENTLY FILLED THE GAS TANK WITH FUEL AND NOTICED A STRONG FUEL ODOR AS IF SOMEONE SPILLED GAS ON THE FLOOR IN THE GARAGE. I PROCEEDED TO INVESTIGATE WHERE THE SMELL WAS COMING FROM AROUND THE CAR AND NOTICED THAT IT WAS STRONGEST ON THE PASSENGER REAR OF THE VEHICLE. I CHECKED ON LINE AND NOTICED SIMILAR ISSUES WITH THE FUEL TANK ON OTHER MERCEDES MODELS. I PROCEEDED TO REMOVE THE REAR SEAT AND ACCESS COVER TO THE FUEL TANK "SENDING UNIT OR FUEL PUMP" I'M NOT SURE OF THE CORRECT TERMINOLOGY, AND SURE ENOUGH THERE WAS A PUDDLE OF GAS ON TOP OF THE FUEL TANK APPARATUS. I PROCEEDED TO CAREFULLY SOAK UP THE GAS WITH A RAG AND WHEN I DID I COULD SEE GAS SLOWLY SEEPING OUT OF THE CRACKS ON THE UNIT. I WILL BE TAKING THE VEHICLE TO THE MERCEDES DEALER TOMORROW. I NOTICED THE RECALL DID NOT COVER MY VEHICLE AS IT WAS BUILT IN JULY OF 2010 WHICH IS A FEW MONTHS BEFORE THE 2011 E -CLASS EXTENDED RECALL. I HOPE THE DEALER WILL WORK WITH ME AS I CONSIDER THIS A SERIOUS ISSUE THAT SHOULD BE RESOLVED PROFESSIONALLY AND PROMPTLY.

I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.

STRONG SMELL OF GASOLINE NOTICEABLE IN THE INTERIOR AND AROUND THE EXTERIOR OF THE VEHICLE WHEN PARKED AFTER A RECENT REFUELING. THERE WAS NOT A GASOLINE SPILL WHEN REFUELING, NOR IS THERE ANY EVIDENCE OF A FUEL SPILL IN THE DRIVEWAY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SANTA BARBARA AUTO GROUP DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AFTER FILLING MY CAR WITH GASOLINE, I NOTICED A STRONG SWELL OF GASOLINE IN MY GARAGE WHEN I PARKED MY CAR. I HAD NEVER EXPERIENCED THE SMELL OF GASOLINE IN MY GARAGE AFTER FILLING UP MY GAS TANK IN THE PAST. I LEFT THE CAR IN THE GARAGE FOR AWHILE, BUT RETURNED TO A STRONGER SMELL OF GASOLINE. I TOOK THE CAR TO MERCEDES-BENZ OF BEVERLY HILLS IN CALIFORNIA FOR INSPECTION AND DIAGNOSIS. THE SERVICE ADVISOR INFORMED ME THAT THE FUEL FILTER SENSOR WAS BAD, AND IT MAY BE COVERED UNDER THE MANUFACTURE'S FREE RECALL DUE TO A FAULTY FUEL FILTER SENSOR. THE SERVICE ADVISOR INFORMED ME THAT HE HAD NUMEROUS CUSTOMERS WITH CARS NEEDING REPAIR RECENTLY FOR FUEL LEAK RELATED MALFUNCTIONS. HE ALSO STATED THAT HE HAD A CAR WITH A SIMILAR PROBLEM AS MINE BEING WORKED ON THE SAME DAY I BROUGHT MY CAR IN FOR SERVICE. THE SERVICE ADVISOR LATER CALLED ME AND STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL FOR THE FUEL FILTER SENSOR, AND THAT IT WOULD COST ME $1,100.00 TO REPAIR THE CAR. THE SERVICE ADVISOR ALSO STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL BECAUSE IT HAS A MEDAL GAS TANK INSTEAD OF A PLASTIC GAS TANK. WHAT DIFFERENCE DOES IT MAKE WHETHER THE GAS TANK IS MEDAL OR PLASTIC IF THE PART IS DEFECTIVE? I CHECKED OUT THIS WEBSITE AND FOUND THAT SEVERAL COMPLAINTS HAVE BEEN FILED FOR THE SAME MALFUNCTION WITH THE FUEL FILTER SENSOR CAUSING GAS TO LEAK. I HAVE BEEN A LOYAL CUSTOMER OF MERCEDES-BENZ FOR THE PAST 12 YEARS (I'VE OWNED TWO MERCEDES-BENZ THUS FAR). I WILL THINK TWICE ABOUT PURCHASING ANOTHER MERCEDES-BENZ IN THE FUTURE IF THEY DO NOT HONOR THE FREE RECALL FOR MY CAR FOR THIS DEFECTIVE PART.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS CONTACTED AT 309-740-7951 AND CONFIRMED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICED UNTIL THE FALL OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

PASSENGER SEAT HARNESS WENT OUT. NO POWER TO SEAT WILL NOT MOVE SAFETY CONCERN FOR CRASH

THE FRONT PASSENGER SIDE AIRBAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS IS A MANUFACTURER'S ISSUE AND THE COST OF REPLACEMENT SHOULD BE PAID BY THE MANUFACTURER. THE VEHICLE IS A 2011 WITH 42,000 MILES AND NEVER BEEN IN AN ACCIDENT. ## VIN PASSED ## MERCEDES BENZ E 350 CABRIOLET ##