2011 MERCEDES-BENZ E350 Complaints

THE VEHICLE INTERMITTENTLY SHIFTS ITSELF FROM DRIVE TO PARK WHILE MOVING FORWARD WHILE DECELERATING AT SLOW SPEEDS (APPROXIMATELY UNDER 5 MPH.) THERE IS A SUDDEN JERK, AND EVERYONE / EVERYTHING IN THE CAR IS THROWN FORWARD AS THE VEHICLE JUMPS TO A DEAD STOP. THIS IS QUITE DANGEROUS AND FURTHER, CAN PROBABLY CAUSE RAPID DETERIORATION OF THE VEHICLE. THE ISSUE WAS FIRST PRESENTED IN JANUARY 2017 TO THE MERCEDES DEALERSHIP IN RENO, NV WHO COULD NOT DUPLICATE THE PROBLEM, BUT CHARGED ~$140 FOR THE ANALYSIS. THEY STATED THAT THERE WAS NO RECORD WITH MB OF SUCH AN ISSUE. THEY ALSO STATED THAT IF THE ISSUE WAS LATER FOUND AND REPAIRED, THE DEALERSHIP WOULD CREDIT THE EVALUATION COSTS. DURING A TRIP TO SALT LAKE CITY THIS WEEK THE PROBLEM REOCCURRED SEVERAL TIMES AND I SCHEDULED AN APPOINTMENT AT THE SLC MERCEDES DEALERSHIP (KEN GARFF). AT TODAY'S APPOINTMENT (3/29/17), THE ASSISTANT SERVICE MANAGER TOLD ME THAT THEY COULDN'T DUPLICATE THE PROBLEM. HOWEVER, THEY FOUND A DESCRIPTION OF THIS EXACT ISSUE IN THE MB DATABASE AND HAVE A RECOMMENDED FIX. UNFORTUNATELY, THAT FIX IS OVER $800 AND MERCEDES WILL NOT TAKE AND FINANCIAL RESPONSIBILITY FOR REPAIRING THIS, AS IT IS NOT A "RECALL." THIS IS MOST UPSETTING, AS I VIEW THE SUDDEN STOPPING AND TRANSMISSION CHANGE WHILE MOVING AS A SAFETY AND A LONGEVITY ISSUE FOR THE VEHICLE. I AM PLANNING ON TAKING THE VEHICLE IN THIS WEEK TO MB SLC AND HAVING THE PRESCRIBED REPAIRS COMPLETED. FURTHER, I BELIEVE THAT MERCEDES-BENZ SHOULD BE RESPONSIBLE BOTH ETHICALLY AND FINANCIALLY FOR RESOLVING THIS ENGINEERING DEFECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHEN THE VEHICLE WAS STARTED OR WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SRS AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR FAILED, BUT A REPAIR WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,914.

TAKATA RECALL. I'VE RECEIVED 3 NOTICES BY MERCEDES BENZ TO REPLACE MY TAKATA AIRBAGS. HOWEVER, MY DEALER SAYS THEY DO NOT HAVE THE PARTS. I'VE CONTACTED THEM REPEATEDLY OVER THE PAST YEAR. MERCEDES BENZ IN CARLSBAD CALIFORNIA STATES THEY CANNOT FIX MY AIRBAGS WITHOUT PARTS AND THEY DO NOT KNOW WHEN THE PARTS WILL ARRIVE. PLEASE HELP GET MY CAR FIXED. I'M AFRAID TO DRIVE IT.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH ALLOWED METAL FRAGMENTS INTO THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

TAKATA RECALL. I WAS INFORMED THAT THE DRIVER AND PASSENGER AIRBAGS HAD BOTH BEEN ISSUED A RECALL NOTICE. I CALLED MERCEDES-BENZ OF NAPLES IN NAPLES FLORIDA AND THEY SAID THEY COULD NOT GET REPLACEMENT PARTS. IT HAS BEEN SIX MONTHS AND NO WORD WHEN I MIGHT EXPECT A REMEDY. I WANT AN ANSWER AS TO WHEN I CAN EXPECT REPLACEMENT OF THESE AIR BAGS.

I OWN THE CAR FOR ABOUT THREE YEARS. SO FAR I HAD TO REPLACE 7 TIRES, MERCEDES IS SAYING THAT THE PROBLEM ARE THE ROADS IN MICHIGAN. THESE TIRES ARE LOW PROFILE TIRES, I DO NOT FILL SAFE TO DRIVE THE CAR. MY UNDERSTANDING IS THAT MANY OWNERS HAVE THE SAME PROBLEM. I GUESS I WAS LUCKY TO BUY TIRE AND WHEEE INSURANCE. I AM 66 YEARS OLD AND HAD MANY CARS BUT I HAVE NOT HAVE THESE KINDE OF TIRE PROBLEMS.

ELECTRONIC TRANSMISSION : OCT. 29, 2015. MY CAR WAS PARKED IN THE GARAGE. I OPENED THE TAILGATE, PUT SOMETHING INTO THE TRUNK, PUSHED THE ELECTRIC BUTTON AND THE TAILGATE CLOSED. I GOT INTO THE CAR, STARTED THE ENGINE, AND THE TAILGATE POPPED OPEN. I BACKED UP TO CLEAR THE GARAGE, STOPPED THE CAR ON MY FLAT DRIVEWAY, AND PUT THE TRANSMISSION IN PARK. I OPENED THE DOOR, WALKED AROUND TO THE BACK OF THE VEHICLE, PUSHED THE BUTTON AGAIN, AND STOOD THERE WATCHING THE TAILGATE CLOSE, FOR GOOD MEASURE. WHEN IT LOCKED, THE CAR POPPED OUT OF PARK INTO REVERSE (NOT NEUTRAL); DROVE INTO ME AND PINNED ME AGAINST THE BUILDING FRACTURING MY LEFT LEG, UNTIL NEIGHBORS HEARD ME SCREAMING, RAN OUT, GOT INTO THE CAR, AND DROVE IT OFF ME. *TT CONSUMER STATED PERMANENT NERVE DAMAGE TO HIS LEFT FOOT UPDATED 7/13/18*JB *TR

TAKATA RECALL. MERCEDES BENZ (MBZ) SENT LETTER DATED APRIL 2016 NOTIFYING ME OF DRIVER'S SIDE AIRBAG INFLATOR RECALL AND ANOTHER LETTER DATED AUGUST 2016 NOTIFYING ME OF FRONT PASSENGER SIDE AIRBAG INFLATOR RECALL. AS YET I HAVE RECEIVED NO INFORMATION FROM MBZ AS TO WHEN A REPLACEMENT PART WILL EVEN BECOME AVAILABLE, LET ALONE READY FOR INSTALLATION. NEITHER OF THE SUBJECT AIRBAGS HAS DEPLOYED, BUT I AM CONCERNED THAT THIS PROBLEM IS NOT BEING ADDRESSED IN A TIMELY MATTER. IN THE MEANTIME, THIS VEHICLE HAS A POTENTIALLY VERY DANGEROUS PROBLEM.

AFTER FILLING UP THE GAS TANK, THERE WAS A STRONG FUEL ODOR IN AND AROUND THE VEHICLE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A DEFECTIVE FUEL SENDING UNIT/PUMP TOP COVER.