2011 MERCEDES-BENZ E350 Complaints

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WENT INTO LIMP MODE AND WOULD NOT ACCELERATE PAST 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT DUE TO EXCESSIVE BIO DIESEL, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

2011 MERCEDES BENZ E-350. CONSUMER WRITES IN REGARDS TO VEHICLE RADIO AUTOMATICALLY TURNS ON WHEN GEAR SHIFT IS PLACED IN REVERSE MODE. *SMD THE CONSUMER STATED AFTER MANUALLY TURNING OFF THE RADIO, THEN PLACING THE GEAR SHIFT IN REVERSE MODE, THE RADIO AUTOMATICALLY ACTIVATED TO THE ON MODE WHICH DISTRACTED AND INTERFERED HIS CONCENTRATION AND AWARENESS WITH REGARD TO SAFE MOVEMENT OF THE VEHICLE.

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FRONT PASSENGER DRIVER'S SIDE RIM BECAME BENT, CREATING A SHARP EDGE WHICH SLICED INTO THE TIRES. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500 AND THE CURRENT MILEAGE WAS 10,100.

I WAS DRIVING DOWN THE ROAD ON LAYTON AVE AND 43RD STREET, AND OUT OF NOWHERE THE HEADRESTS OF THE VEHICLE EXPLODED, PUSHING MY NECK FORWARD. GRANTED I WENT OVER A HOLE NOT THAT BIG, BUT THE EXPLOSION WAS SO DRASTIC THAT IT PUSHED MY SEAT FORWARD AND MY NECK IS NOW SORE AND TENDER FROM THE IMPACT. I AM REALLY SCARE NOW THAT THIS CAN HAPPEN ANYWHERE. I CALLED MERCEDES BENZ DEALERSHIP AND THEY SAID THAT THEY WANT ME TO BRING THE CAR SO THE CAN RESET THE SYSTEM. I DON'T LIKE THAT IDEA, BECAUSE I GOT THIS CAR BRAND NEW AND NOW THE VALUE REALLY CHANGE. I DON'T FEEL SAFE IN IT ANYMORE. I DON'T THINK MERCEDES IS WILLING TO TAKE THE CAR BACK EITHER. SHOULD I FOLLOW A LAWSUIT? I HAVE 5 MONTHS LEFT ON THIS LEASE BUT ANYTHING CAN HAPPEN WITH THIS CAR NOW SINCE ALREADY SHOWED SOME MALFUNCTION. HEADRESTS ARE SUPPOSED TO POPPED OUT ONLY IF YOU ARE REAR ENDED. *TR

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, THE CAR BECAME OUT OF CONTROL. I WAS APPROACHING THE CARS IN FRONT OF ME. IN ORDER TO AVOID HITTING THE CARS IN FRONT OF ME, I STEERED MY CAR TO THE LEFT OF THESE TWO CARS. I WENT FAST BEYOND THESE TWO CARS AND CAME ON THE MAIN ROAD. I NOTICED A CAR WAS COMING CLOSE FROM THE RIGHT SIDE WHICH WOULD HAVE HIT MY CAR. AT THE SAME TIME, I NOTICED THAT ON THE LANE ON LEFT SIDE THERE WAS NO CAR IN CLOSE VICINITY. TO PROTECT OTHER CARS HITTING MY CAR, I STEERED MY CAR TO THE LEFT LANE AND DROVE MY CAR OVER THE CURB. THE CAR WENT OVER THE CURB AND HIT A STREET ELECTRIC POLE. THE CURB AND THE POLE STOPPED THE CAR. THE MIDDLE SECTION OF THE FRONT OF MY CAR HIT THE POLE. THE IMPACT OF SUDDEN STOP DESTROYED THE FRONT MIDDLE PART OF THE CAR AND ALSO SHATTERED THE GLASS WINDSHIELD. THE AIR BAG DID NOT DEPLOY. UPON MY INSISTING, MERCEDES BENZ CHECKED THE CAR FOR SUDDEN ACCELERATION AND BRAKE FAILURE. THEY TOLD US THAT NOTHING WAS MALFUNCTIONING IN MY CAR. I DO NOT TRUST THEM: SO I SEEK YOUR HELP IN THIS INVESTIGATION FOR SUDDEN ACCELERATION AND BRAKE FAILURE AS THEY DID NOT FIND THE CAUSE OF CAR MALFUNCTIONING. I WAS TAKEN TO EMERGENCY FOR TREATMENT IN AN AMBULANCE. I MISSED SEVERAL DAYS FROM OFFICE. I AM STILL PHYSICALLY HURTING ON NECK/SHOULDERS AND CONTINUE TO TAKE PRESCRIPTION PAIN KILLERS; BUT LUCKY TO BE LIVING. *TR

SUBJECT: FORWARDED FROM FMCSA REGARDING CONSUMERS COMPLAINT ABOUT MERCEDES BENZ TIRES. *SMD 2011 MERCEDES BENZ E350. THE CONSUMER STATED HE PURCHASED THE SPORT PACKAGE VEHICLE, TWO YEARS AGO. HE HAD CHROME PUT ON THE WHEELS; THE ALLOY WHEELS WERE ORIGINAL. JUST CHROMED ON THE EXTERIOR. WHEN THE WEATHER CHANGED, THE TIRES DEFLATED AND THE VEHICLE WAS TAKEN TO THE DEALER, TO HAVE THE TIRES FILLED WITH NITROGEN. SEVERAL MONTHS LATER, THE CONSUMER RAN OVER A POT HOLE AND TWO WHEELS AND TWO TIRES HAD TO BE REPLACED. IN JUNE 2012, HIS WIFE RAN OVER A POT HOLE AND THE WHEEL HAD TO BE REPLACED AND THE TIRE RE-MOUNTED, WHILE DRIVING HOME, THE RE-MOUNTED TIRE WENT FLAT, AND THE SPARE TIRE HAD TO BE PLACED ON THE VEHICLE. WHEN THE CONSUMER'S WIFE WENT TO THE DEALER, THEY INFORMED HER SHE WOULD HAVE TO PURCHASE A NEW TIRE. ON OCTOBER 19, 2012, THE CONSUMER'S WIFE WENT OVER A SPEED BUMP AND THE WHEELS AND TIRES WERE CRUSHED. THE VEHICLE WAS TOWED TO THE DEALER. THE CONSUMER'S WIFE DID A SEARCH ON PROBLEMS WITH WHEELS AND TIRES AND FOUND MULTIPLE STORIES FROM OTHER MERCEDES BENZ OWNERS. THE DEALERSHIP REPLACED ALL THE LOW PROFILE TIRES AS WELL AS THE WHEELS, WHICH WERE MORE SUBSTANTIAL. *JB

THIS VEHICLE FROM MERCEDES-BENZ, IN PARTICULAR 2011 E350 4MATIC WITH 18IN WHEELS DOES NOT MEET CERTAIN STANDARDS OF QUALITY AND DURABILITY AND POSES A SERIOUS SAFETY CONCERN. MY VEHICLE HAS ALL 4 WHEELS DENTED AND CRACKED FROM ROADS WITH NORMAL TO MINOR ROAD SURFACE ABNORMALITIES. THE WHEELS ON THIS CAR IS NOT SAFE AND DOES NOT MEET THE QUALITY STANDARDS EXPECTED, THEY CANNOT SUPPORT THE WEIGHT OF THE CAR UNDER NORMAL DRIVING CONDITIONS. THESE WHEELS EASILY DENT AND CRACK AND CAN LEAD TO A DRIVER LOSING CONTROL OF THERE VEHICLE. I HAVE SO FAR EXPERIENCED 3 FLATS OVER THE COURSE OF 1.5 YEARS THAT COULD HAVE RESULTED IN AN ACCIDENT. THE DEALER REPAIRED DENTED WHEELS AND SOON AFTER, THE WHEELS WERE DAMAGED AGAIN. THE STEERING CONTINUES TO VIBRATE AT HIGHWAY SPEEDS AND PULLS SLIGHTLY TO ONE SIDE BECAUSE OF THE SEVERITY OF THE DAMAGED WHEELS. THERE ARE MANY OTHERS CUSTOMER WITH THIS VEHICLE THAT HAVE SIMILAR COMPLAINTS ABOUT THE WHEEL QUALITY AND EVEN THE DEALER IS AWARE THAT THIS IS AN ISSUE BUT STATES ITS A MANUFACTURER DEFECT AND NOTHING THEY CAN DO. AS OF NOW I HAVE BEEN TO THE DEALER 3 TIMES TO INSPECT THE WHEELS AND REPAIR THE DAMAGES WHICH THEY ARE NOT COVERING. I DRIVE ANOTHER VEHICLE, 2011 INFINITI M, WHICH HAS LARGER 20IN WHEELS AND IT'S BEEN DRIVEN THROUGH THE SAME ROADS WITH NOT ONE ISSUE AT ALL WITH THE WHEELS. AFTER DRIVEN THE CAR FOR ABOUT 2 YEARS, THE INFINITI STILL DRIVES WITH NO VIBRATIONS AND WHEELS THAT ARE IN EXCELLENT CONDITION. IF THE WHEELS FROM MERCEDES-BENZ CANNOT HANDLE THE WEIGHT AND OEM TIRE THAT COMES FROM THE FACTORY, THEN THERE IS A PROBLEM WITH THE QUALITY AND RELIABILITY OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 E350 MERCEDES BENZ. THE CONTACT STATED THAT THE TAIL GATE WOULD UNLATCH AND OPEN SPORADICALLY AND WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.