2010 MERCEDES-BENZ E350 Complaints

The rearview camera on this vehicle operates intermittently. When it is not operating, the infotainment screen is completely black (no distortion, no flickering, no image at all.) I realize that my vehicle is out of warranty (2010MY,) but the issue began in 2015 and has been gradually getting more frequent. Numerous customers have been complaining about this concern on the forums from as early as 2013 (only 2-3 years into ownership as 2010 was the first model year of the W212 E-Class generation.) Example forums: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear suspension control arm bracket rusted, broken off from frame of vehicle makes a slight to moderate sound when driving or going off bumps I avoid rough surfaces, I drive at a respectable speed ,I never came across as long I owed this vehicle.

My rear sub frame has major corrosion and is broken on the driver side, the passenger side about to go soon. My vehicle only has 154000 miles on it.

The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the brake line fractured and the low brake fluid warning light illuminated; however, the contact stated he was able to stop the vehicle by depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed that the subframe was fractured, which caused the brake line to fracture and fail. The dealer repaired the subframe under the recall and charged a fee for the brake line repair. The contact stated that the mechanic stated that the brake line fracture was caused by the subframe fracture. The manufacturer was made aware of the failure; however, the manufacturer only authorized the repair of the subframe. The failure mileage was approximately 181,250.

Per the technician: "the rear subframe is rusted out and the lateral strut arm is starting to break away". Because of this issue, the car unknowingly presented a safety risk to occupants and other drivers. A failure of the subframe or connected components could have resulted in a serious accident. Photos are attached. The vehicle is currently available for inspection upon request. There were no warning indicators to this issue. The issue was found only because the car was being serviced for brake pads. Mercedes Benz USA customer care said there was no recall or other warranty covering the issue and said the vehicle was outside their "good will assistance program". The vehicle is no longer able to be driven.

Rear subframe has rusted to the point car is no longer safe to drive. This is apparently effecting many Mercedes’ vehicles and many unsafe cars are currently on the road.

The contact owns a 2010 Mercedes-Benz E350. The contact stated that the engine was misfiring and shifted LIMP Mode. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electrical Stability Control, Engine, and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.

REAR SUBFRAME RUSTED THROUGH MAKING THE VEHICLE UNSAFE TO DRIVE. I WAS TOLD TO PARK IT UNTIL I HAD IT FIXED. THE SUBFRAME HAD BEGUN FLEXING AS I DROVE AND MAKE A LOUD NOISE.

During maintenance check, mechanic indicated rust on the rear subframe that can lead to failure. Failure on this car would cause a puncture of the fuel tank due to car design. Upon further research, this is a well known issue with MB and is covered as a recall in all countries other than the US. Please encourage Mercedes Benz to do the right thing and issue a recall for this defective component, to avoid serious accidents.

During braking a knocking noise happen due to a dislodged or broken bracket from rear suspension cross member. And has appeared to rusted from the inside out. Mercedes was notified and was inspected by a local Mercedes dealership. Vehicle cannot be safely driven.