2011 MERCEDES-BENZ E350 Complaints

My vehicle developed a raw fuel smell inside and outside the vehicle. Also the check engine light came on. The problem was resolved by the dealer after some time under PZEV warranty. What I am concerned with is why was this not a recall as the vehicle fuel vapors could of caused a fire in our garage or while we were operating it. Please note there was raw gas on the outside of the fuel tank.

The contact owned a 2011 Mercedes-Benz E350. The contact stated that while his daughter was driving approximately 30 - 35 MPH, another vehicle crashed into the driver's side front door. The contact stated that the steering wheel and knee air bags deployed upon impact. The contact was unaware of the side curtain air bags had deployed; and if so, did the Emergency Response Unit cut away the curtain air bags to remove his daughter from the vehicle prior to his arrival. The contact stated that the driver’s side door was totally smashed but he did not see where the side curtain air bags might have deployed. The contact's daughter was transported by ambulance to the hospital with a fractured and dislocated pelvic bone in four locations and a fractured left arm. A police report was filed. The vehicle was towed to a salvage yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

1.ENGINE MOUNTS & TRANSMISSION MOUNTS COLLAPSED. This is the second time in 10 years that this is happening. It happened at the two year mark & Mercedes Benz made me pay for half of it. Now 8 years later it is happening again. They are asking $2,130.00 to replace it. 2. OIL FILTER GASKET Found severe oil links from oil filter housing. they are asking $1189.13 to replace it. this also happened 8 years ago & they made me pay for half of it as well.

The contact owns a 2011 Mercedes-Benz E350. The contact stated that while driving at 30 MPH, a strong fuel odor was detected inside the cabin of the vehicle. The contact rolled down the windows, but the fuel odor was still detectable. The contact pulled over and inspected the vehicle, but there was no visible fuel leakage. The failure recurred three times. The vehicle was taken to the dealer, and it was diagnosed that a cover for the passenger's side fuel sending unit was leaking gasoline. The passenger's side fuel sending unit needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the vehicle was out of warranty. The failure mileage was approximately 194,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The back of the driver seat failed due to my car being rear ended. How was your safety or the safety of others put at risk? Unable to sit looking straight forward when driving. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. By Mercedes Benz dealer Fletcher Jones of Newport Beach, CA. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have reported the problem to my auto insurance co.: AAA. AAA said they need to send their own appraiser to confirm the finding of the Mercedes Benz dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. My auto was rear ended on 3-22-21. Immediately, the problem was reported to AAA. Prior to 3-22-21, my auto was with my regular repair shop for regular oil changes and nothing was reported was wrong with the driver seat. I waiting for AAA decision in order to do repairs. I have three emails from Mercedes dealer and from AAA auto insurance. I could not figure out to forward them to you.

the vendor is supplying tires that guaranteed fit for vehicles that are lower than the load specified for the vehicle.

We took our car into the local Mercedes Benz Dealership at Ft. Washington, PA for a routine service and PA inspection. Our vehicle is a 2011 MB E 4 matic and has ~70K miles. We received a call stating that the rear subframe of the vehicle had failed and was not considered safe and therefore did not pass the PA state inspection. We authorized the dealership to replace the component, which was done. The dealership suggested the corrosion may be caused by salt used for removing snow. The car was garaged routinely, washed including undercarriage routinely and the google search suggested that the amount of snow since 2011 was lower than normal. I explored the internet and it appears that this issue has been documented by others for this and other models of MB vehicles. I also found a police inquiry which suggests failure of this component could cause the vehicle to lose control during driving. I spoke with the MB USA people and they did not think there was a significant issue and that this was not a recall or warranty issue currently. I wanted to report this to you for reference.

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars within a short period of time.

Panoramic roof area is constantly popping loudly during driving across unlevel and uneven surfaces. The sound is very loud and startling causing me to abruptly swerve or break. The repair shop is able to reproduce the noise and stated: "Origin of noise 42180-42185, noise from center panoramic roof; cross support mounting bar bolts loose, headliner needs to be dropped and bolts tightened). I was also warned the sunroof could loosen to the point that the glass could fall out causing a dangerous road hazard!

On 3-22-2021, my car was rear ended. The car that that rear ended my car was going at a high speed: the neck rests opened due to the accident. The air bags did not open. I noticed that there was a recall on airbags for 2011 Mercedes but no recall for my VIN. How can I know that my air bags function?