2011 MERCEDES-BENZ E350 Complaints

MY 2011 E350 SOFT CONVERTIBLE TOP IS LEAKING HYDRAULIC FLUID FROM THE PISTONS AND THE FLEXIBLE TUBING RUNNING THROUGH THE SOFT TOP ROOF (DRIVERS SIDE) TO THE LOCKING MECHANISM WHICH SECURES IT TO THE WINDSHIELD IS DEVELOPING A SERIOUS KINK THAT WILL LIKELY FAIL SOON AND LEAK FLUID INTO THE INTERIOR OF THE VEHICLE. DEFINITELY A POOR DESIGN AS THE LINES DO NOT HAVE A FLEX JOINT AT THE HINGE POINT TO ALLOW FOR REPEATED BENDING DURING OPERATION OF THE TOP. I BELIEVE IT TO BE A BAD DESIGN / PREMATURE FAILURE AND SHOULD BE A RECALL ITEM PAID FOR MY MERCEDES BENZ.

STRONG SMELL OF FUEL AFTER REFUELING THE VEHICLE, INSIDE AND OUTSIDE THE VEHICLE. APPEARS TO BE SIMILAR TO ISSUES RELATED TO THE 2003-2009 MODEL YEARS PREVIOUSLY INVESTIGATED BY NHTSA AND CLOSED IN DECEMBER 2014.

CAR WOULDN'T START. LIGHT CAME ON WHEN I ATTEMPTED TO START THE CAR BUT IT WOULDN'T COME ON. DIAGNOSIS FOUND THAT IT'S DUE TO A VERY COMMON PROBLEM WITH MERCEDES BENZ E CLASS CARS-A FAILED ELECTRONIC IGNITION SWITCH (EIS). IGNITION SWITCH AND KEY MUST BE REPLACED. I WAS TOLD THAT THE COST WILL BE $2,103 AND IT WILL TAKE UP TO 10 DAYS TO REPAIR (CAR WAS TOWED 3 DAYS AGO). THIS COST DOES NOT INCLUDE COSTS FOR A RENTAL CAR.

TRANSMISSION WILL NOT SHIFT INTO PARK INTERMITTENTLY AFTER DRIVING.VEHICLE IN STATIONARY

STRONG GAS ODOR AFTER FILLING AND FOR FEW DAYS TOOK IT FOR REPAIR FIND THE SENDING UNIT COVER LEAKING IT HAD FILLED THE COVER AND PART OF THE TANK.THE ODOR WAS ON AND OF ABOUT SIX MONTHS AGO BUT ONLY IT WAS GETTING WORSE LATELY AND NEEDED REPAIR. I THINK MERCEDES COMPANY SHOULD TAKE THIS SAFETY ISSUE SERIOUSLY BEFORE MAJOR ....

MY VEHICLE IS A 2011 E350 MERCEDES ALL A & B SERVICE FROM THE SAME DEALERSHIP PARKPLACE MERCEDES. WE ARE CURRENTLY IN A PANDEMIC SO I START MY VEHICLE AND DRIVE IT AROUND ONCE OR TWICE A WEEK. I STAYS IN A SHELTERED PARKING GARAGE AREA AND LAST WEEK I STARTED MY CAR DROVE UP TO MY BUILDING RAN IN TO GET SOME GLOVES BECAUSE I WAS GOING TO STORE AND WHEN I RETURNED TO MY VEHICLE IT WOULD NOT START. PARKPLACE MERCEDES SERVICE CALLED BACK AND STATED THEY HAD TO ORDER THE PART AND IT WOULD BE HERE IN 1-2 DAYS AND COST WOULD BE $1691 FOR NEW ESL PART & LABOR. I ASKED THE SERVICE ASST MANAGER HOW MUCH WAS THE PART AND HE TOLD ME $447. I CALLED THE PARTS DEPARTMENT TO SEE HOW MUCH THE PART WAS AND I WAS TOLD $544 AND ONLY MERCEDES COULD DO THE JOB AND PARTS ARE IN STOCK. A BIT CONFUSED I CALLED AND SPOKE WITH THE PARKPLACE MANAGER OFF LEMMON AVE IN DALLAS AND I WAS TOLD HE WAS UNSURE IF PROGRAM KEY COULD BE ACTIONED BY A AFTER MARKET DEALER BUT WOULD CHECK AND LET ME KNOW. THE ASST MANAGER CALLED BACK AND I ADVISED OF MY CONFUSION AND HE ADVISED HE WOULD SEEK ANSWERS AND CALL ME BACK. I RECEIVED A CALL BACK FROM THE ASST MANAGER AND WAS ADVISED THE 2 THAT WAS IN STOCK WAS FOR 2 OTHER VEHICLES THAT WAS HAVING THE SAME ISSUE. MY QUESTION IS HOW IS IT LEGAL FOR MERCEDES TO ADVISE THEY CAN ONLY DO THE WORK ON A VEHICLE I OWN? AND ADDITION IF I WERE TO GET AN AFTER MARKET SHOP TO DO THE WORK AND THEY HAVE THE EQUIPMENT TO REPROGRAM THE KEY, WHY CAN I NOT GO TO ANOTHER SHOP? IS THIS INFORMATION AVAILABLE IN THE MANUAL IN MERCEDES SERVICE BOOKS? THIS SHOULD BE A EASY RECALL BECAUSE THE TECHNICIANS ARE NOT TROUBLESHOOTING TO SEE IF THE MOTOR THAT IS INSIDE THE ESL CAN BE REPLACED. I KNOW IT'S A PANDEMIC AND REVENUE IS AT AN ALL TIME LOW BUT LYING TO CUSTOMERS IS NOT THE CORRECT APPROACH. I SENT AN EMAIL AND REQUESTED TROUBLESHOOTING OF ESL OF MY VEHICLE. IT COULD BE A QUICK FIX.

WHY WAS I CHARGED 190.00 TO DIAGNOSE A SAFETY FEATURE, THEN IN ORDER TO NOT LOSE MY MONEY, I HAD IT REPLACED BECAUSE THE MESSAGE WAS DRIVING ME CRAZY. FOR 302.61 I NOTIFIED YOUR TEAM AND I HAVE NO HEARD ANYTHING FROM ANYONE. I HAVE ALSO BEEN IN CONTACT WITH MB USA... FOR ALL I KNOW, THE SENSOR MAY HAVE BEEN RESET. THEY ARE NO HELP EITHER... I WASN'T LOOKING FOR A RECALL OR A CAMPAIGN. MY ACURA SEAT BELT WOULDN'T RETRACT WAS REPLACED FOR FREE SOME TIME A GO. AND THERE WAS NO RECALL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (703)448-2289) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AS I STARTED UP LAST WEEK I AM RECEIVING A PRE-SAFE SRS INOPERATIVE MESSAGE - I CALLED THE DEALER AND I FEEL WITH THIS BEING A SAFETY FEATURE I SHOULD NOT HAVE BE CHARGED FOR THE DIAGNOSTIC, BUT I DID ON JUNE 19. TURNS OUT ITS THE SEAT BELT MECHANISM THAT NEEDS TO BE REPLACED AND ITS GOING COST ME CLOSE TO 500. IF I DON'T GET THE WORK DONE IN 30 DAYS, MY 190.00 GOES TO WASTE- YEARS AGO, IN MY ACURA MY SEAT BELT BROKE, IT WAS REPLACED AT NO CHARGE DUE TO IT BEING SAFETY EQUIPMENT- I DON'T WANT TO PAY UNTIL IT IS CONFIRMED IT SHOULD BE NO CHARGE. *TR

PURCHASED A 2011 MERCEDES E350 IN 2019, IN MARCH 2020 I FOUND OUT THE FUEL FILTER FLANGE IS CRACKED. FURTHERMORE, LEAKING FUEL SLOWLY CAUSING ME TO BE AFRAID TO DRIVE MY CAR BECAUSE IT CAN CATCH ON FIRE. THEREFORE, A RECALL WAS ISSUED FOR THIS PROBLEM IN 2012, BUT NOW NO MERCEDES DEALERSHIP IS HONORING THIS SITUATION IN MY AREA. *TR