2004 MERCEDES-BENZ E500 Complaints

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. ADDITIONALLY, THE BRAKE WARNING LIGHT ILLUMINATED AND THE BRAKES FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT THEN SHUT OFF THE VEHICLE AND WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

I PURCHASED MY CAR USED AT 132000 MILES. THIS WAS A PRE EXISTING CONDITION THAT DEALER DIDN'T MENTION ANYTHING ABOUT, BECAUSE THE NEXT DAY I FILLED THE TANK AS IT WAS SOLD TO ME WITH LESS THAN 1/4 TANK, NOW I KNOW WHY, I GOT A VERY STRONG ODOR OF GAS THAT FILLED MY GARAGE AND SMELLED INSIDE THE CAR AS WELL. THIS HAPPENS EVERY TIME I FILL THE TANK. IT ALSO SETS A CHECK ENGINE LIGHT. DEALERSHIP I PURCHASED THE CAR FROM (NOT A MERCEDES BENZ DEALERSHIP) REFUSES ANY RESPONSIBILITY FOR THE PROBLEM. CHECK ENGINE LIGHT CODE IS "EVAPORATIVE EMISSION LEAK DETECTED (SMALL LEAK)". ALSO BECAUSE OF THE ISSUE MY GAS LIGHT WILL RANDOMLY START BLINKING AND WHEN I ACCELERATE THE CENTER DISPLAY BEEPS LIGHTS UP RED AND SAID CHECK FUEL CAP. FUEL CAP IS FINE, I THINK IT'S RELATED TO THE LEAK.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE WARNING LIGHT ILLUMINATED AND THE BRAKE PEDAL BECAME STUCK. IN ORDER FOR THE BRAKE PEDAL TO RELEASE, IT NEEDED TO BE DEPRESSED SEVERAL TIMES. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE IGNITION KEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

I FELLED MY CAR UP WITH GAS AT LUNCH 12 NOON AND WHEN I GOT OFF WORK AT 5PM THE GAS FUMES WERE SO STRONG I COULD BREATHE IN MY CAR. I TUCK IT TO SOUTH BAY MERCEDES BENZ AND WAS TOLD THAT THE GAS TANK HAS A LEAK AND THE GAS HAD LEAKED IN TO THE CABIN BEHIND THE BACK SET OF MY CAR AND THAT THE REPAIRS WOULD BE COVERED BY THE WARRANTY. IT'S BEEN OVER 2 WEEKS AND THEY HAVE NO ETA ON WHEN MY CAR WILL BE FIXED. I HAVE A LONER BUT I CHECK ONLINE AND FOUND THAT THERE ARE A LOT OF PEOPLE WITH THIS SAME PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT THERE WAS A LEAK COMING FROM THE VEHICLE AND A STRONG ODOR OF FUEL EMITTING INTO THE VEHICLE WHEN IT WAS REFUELED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER MAKING SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 191,000.

THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHEN THE VEHICLE WAS STARTED, THE "SUSPENSION IS TOO LOW DO NOT DRIVE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN ITSELF IS AN OFFENSE AND A CRIME. ON THE SECOND ISSUE, SBC PUMP MERCEDES BENZ REFUSED TO GIVE ME IN DETAIL THE EFFECT OF FAILING SBC PUMP ON OTHER PARTS OF THE CAR OR THE EFFECT OF FAILED SBC PUMP. MORE IMPORTANTLY, SERVICE MANAGERS ARE TELLING CUSTOMERS THAT THEY ARE EXPECTING ALL MODELS EQUIPPED WITH SBC PUMP TO COME TO THE SHOP. NOW THAT THE 10 YEARS IS UP IN MOST CARS AND OUT OF WARRANTY.THAT IS A SCAM WHEN THE DEALER KNOWS ALL THESE CUSTOMERS WILL COME TO THE SHOP (BECAUSE IT CANNOT BE FIXED IN ANY AUTO SHOP) THEREBY TAKING ADVANTAGE OF A SAFETY ISSUE. HOW DO CAR MANUFACTURERS GET AWAY WITH THINGS LIKE THIS AND HOW DEALERS GET AWAY WITH THINGS LIKE THIS. THE RIGHT THING TO DO IS EXTEND THE WARRANTY ON SBC PUMP TO 15 YEARS JUST LIKE THEY DID IN FUEL TANK, THAT WAY DEALER WON'T TAKE ADVANTAGE AND CUSTOMERS HAVE PEACE OF MIND AND WON'T COMPROMISE ON SAFETY. EVEN THAT IS A SLAP ON THE WRIST COMPARED TO THE OFFENSE AND CRIME.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKES IN ORDER TO STOP THE VEHICLE. ADDITIONALLY, THE NO BREAKAGE POWER AND THE SHUT DOWN ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SBC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,600.