2011 MERCEDES-BENZ GLK350 Complaints

THE AIR CONDITIONER DOES NOT BLOW COOL AIR, IT BLOW HOT AIR AND SMELLS MOLDY. SPECIFICALLY WHEN THE TEMPERTURE GETS 90 DEGREES OR HIGHER AND THE ENGINE SOUNDS LOUD.

TAKATA RECALL. WHY IS IT TAKING SO LONG TO FIX THIS RECALL? I AM VERY CONCERNED ABOUT MY FAMILY'S SAFETY.

LAST JANUARY MY PASSENGER SIDE REAR COIL SPRING BROKE IN HALF WHILE PARKED IN MY GARAGE. ON TUESDAY FEBRUARY 28, 2017 THE DRIVER SIDE REAR COIL SPRING BROKE IN HALF WHILE PARKED IN MY GARAGE. IN JANUARY 2016 I CONTACTED THE MERCEDES DEALER WHERE I PURCHASED THE CAR AND ASKED IF THERE WAS A PROBLEM OR A RECALL. THEY STATED NO RECALL OR PROBLEM WITH THE COIL SPRINGS HAS BEEN REPORTED. HAVING LOST BOTH REAR COIL SPRINGS ON THE SAME CAR I BELIEVE THERE IS A PROBLEM WITH MERCEDES PARTS. THE SPRING TORE OFF THE SHOCK WHEN IT BROKE AND THE FLUID LEAKED OUT, THE CAR DROPPED TO THE GROUND. THIS COULD HAVE BEEN CATASTROPHIC IF I HAD BEEN DRIVING. TWICE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ACCORDING TO THE NHTSA AND MBUSA THIS CAR HAS TWO RECALLS ON IT DUE TO AIRBAGS POTENTIALLY KILLING OCUPANTS IN THE VEHICLE. I KNEW ABOUT THE FIRST RECALL BUT NOT ABOUT THE SECOND RECALL ON THE VEHICLE UNTIL I GOT A LETTER FROM MBUSA TWO WEEKS AGO ADDRESSING THE ISSUE. WHEN I LOOK ON NHTSA THE RECALL DATES BACK TO MAY OF 2016 BUT MBUSA HAS NOTIFIED ME TWO WEEKS AGO. READING ON THE NHTSA WEBSITE THE MANUFACTURE HAS 60 DAYS TO PRODUCE A SOLUTION ON A RECALL BUT IT HAS BEEN WELL PAST THE 6 MONTHS FOR ONE RECALL, WELL PAST ONE YEAR FOR THE RECALL. PLEASE HELP ME IN GETTING A SOLUTION FROM MBUSA TO RESOLVE THE ISSUE, MY LIFE COULD BE TAKEN AWAY AT ANY MINUTE.

I BOUGHT A CARE FROM MERCEDES BENZ IN 2015 IN POMPANO BEACH, FLORIDA. ON MAY 2016, I HAD RECEIVED A LETTER FROM MERCEDES BENZ STATING THAT THERE IS A DEFECT THAT HAS BEEN DETECTED WITH DRIVER-SIDE SEAT AIRBAGS. IN AUGUST 2016, I HAD RECEIVED ANOTHER LETTER STATING THAT THE PASSENGER 'SIDE AIRBAG INFLATOR HOUSING IN MY VEHICLE MAY RUPTURE DUE TO EXCESSIVE INTERNAL PRESSURE. SINCE I HAVE RECEIVED THOSE LETTERS, I HAVE BEEN REALLY TERRIFIED TO THE IDEA THAT I AND MY KIDS ARE AT RISK IF I HAVE AN ACCIDENT. I HAD BEEN INVOLVED IN A DEADLY ACCIDENT IN 2012; I AM ALIVE TODAY BECAUSE THE AIR BAG WAS WORKING PROPERLY. SINCE I HAVE RECEIVED THAT NOTICE, I HAVE TO LIMIT MY DRIVING. I HAVE GOT TO THE POINT NOW THAT I AM SO SCARED THAT I AM AFRAID OF DRIVING ON ANY HIGHWAYS AND EXPRESSWAYS WITH THE CAR. I HAVE A TREMENDOUS LEVEL OF ANXIETY AND I AM TERRIFIED BY THE IDEA THAT I AM DRIVING A CAR WITH AN AIR BAG DEFECT. I CALLED MERCEDES TWICE TO SEEK FOR OPTIONS THAT WOULD IF NOT RESOLVE THE ISSUE BUT AT THE MINIMUM ALLEVIATE MY HARDSHIP, BUT THEY ARE NOT WILLING TO DO ANYTHING FOR ME. THEY SAID THAT THEY ARE WORKING ON RESOLVING THE ISSUE; I JUST HAVE TO CONTINUE TO DRIVE THE CAR. I HAVE OFFERED THEM TO; 1-GIVE ME A LOANER WHILE THEY ARE WORKING ON SOLVING THE ISSUE, AND I WILL CONTINUE TO MAKE MY REGULAR MONTHLY PAYMENTS. 2-GIVE ME A REASONABLE DISCOUNT AMOUNT ON ANOTHER VEHICLE, SO I CAN TRADE MY VEHICLE FOR ANOTHER ONE WITHOUT THAT SAFETY ISSUE. THEY HAVE REFUSED TO HELP ME IN ANY SHAPE OF FORMS. I AM DEFENSELESS AND HOPELESS. I KNOW HOW POWERFUL COMPANIES LIKE MERCEDES BENZ ARE, THAT THE REASON I AM TURNING TO YOU IN ORDER TO COME TO MY RESCUE. I HAVE TO DRIVE TO WORK AND TAKE MY KIDS TO SCHOOL EVERY DAY. I CAN CONTINUE TO DRIVE A VEHICLE THAT IS PUTTING MY LIKE AND TWO PRECIOUS KIDS AT RISK. PLEASE HELP ME OUT.

"TAKATA RECALL" MBUSA SAYS THAT THEY ARE WAITING FOR NHTSA TO TELL THEM WHEN THE NEW AIRBAGS WILL BE AVAILABLE IN MY AREA (CALIFORNIA). THEY BLAME THE NHTSA FOR THE DELAY---READ THE FAQ ON THEIR WEBSITE. I AM COMPLAINING THAT WHY THE NHTSA IS NOT TAKING THIS MATTER SERIOUS ENOUGH AND WHY THEY DO NOT TELL MBUSA TO CHANGE MY AIRBAGS. WHY TELLING US THIS SAFETY MATTER WHEN NHTSA IS NOT FAST ENOUGH TO FIX THE PROBLEM. I AM LITERALLY DRIVING A TIME BOMB NOT KNOWING WHEN IT WILL EXPLODE. MBUSA IS NOT WILLING TO PROVIDE ME WITH A LOANER WHILE YOU ARE MAKING A DECISION. THIS IS THE MOST RIDICULES THING I HAVE EVER HEARD OF, THAT A SAFETY RECALL IS BEEN CALLED BUT NHTSA IS NOT TAKING IT SERIOUS ENOUGH. AS A TAX PAYER I DEMAND AN ANSWER AND A REPLACEMENT VERY SOON.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" RECALL LETTER SAYS NOT NECESSARY TO DO ANYTHING UNTIL RECEIVING SECOND LETTER. TWO DAYS AFTER RECEIVING LETTER-AIRBAG WARNING LIGHTS CAME ON. HAVE NOT RECEIVED SECOND LETTER. SPOKE WITH DEALERSHIP, THEY SAY THAT THEY CAN'T GUARANTEE THAT BAGS WONT GO OFF BY THEMSELVES AND THAT THEY CANT DO ANYTHING UNTIL THEY RECEIVE PARTS. I AM NOW HEARING THAT BAGS CAN EXPLODE UNEXPECTEDLY THROWING METAL FRAGMENTS INTO YOUR FACE AND HEAD AND CAUSE DEATH. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS ASAP, THIS IS A FAMILY VEHICLE.

"TAKATA RECALL" MERCEDES-BENZ USA HAS NOTIFIED ME THAT THERE IS A DEFECT IN THE DRIVER-SIDE AIRBAG INFLATOR AND IT MAY RUPTURE DUE TO EXCESSIVE PRESSURE. THEY HAVE NOT PROVIDED A DATE FOR ME TO BRING THE CAR IN FOR REPAIR THEREFORE WE ARE CURRENTLY DRIVING AN UNSAFE VEHICLE THAT MAY CAUSE BODIILY INJURY OR DEATH TO ME OR OTHER MEMBERS OF OUR FAMILY. I WANT THE NHTSA TO CONTACT THE MERCEDES-BENZ USA AND INSIST THAT THEY PROVIDE US WITH A SAFE VEHICLE UNTIL THEY CORRECT THE PROBLEM WITH OUR CAR.