2016 MERCEDES-BENZ METRIS Complaints

I lost all ability to steer the van. When the steering wheel was turned, a noise was made, but the vehicle did not respond. The vehicle had to be towed to a repair shop. Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it. A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking. We didn't see any warning lights or notice any steering issues prior to the break. The break occurred when we were slowing down to park. We were then unable to steer after parking. The local mechanic initially refused to complete the repair because he was able to locate a current recall with the exact problem our vehicle experienced (Recall VS2SCHRALU). The recall was for our state with the same make, model and year of our van. When we contacted the Mercedes dealership, they stated our vehicle's VIN wasn't included in the recall identified by our mechanic. The Mercedes employee offered to "look" at our vehicle, but said all fees would be our responsibility because the VIN wasn't included in the recall. We decided to go with a local mechanic because the Mercedes dealership would have required a one-hour tow. Also, the dealership stated it could be up to 2 weeks before they could complete the repair. Our daughter requires a wheelchair and this is her accessible vehicle. She couldn't be without transportation for that length of time. The vehicle is now repaired. I'll upload the photos from the mechanic and the repair bill.

The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that all four tires had no tread due to excessive tire wear in less than a year. The contact stated that all four tires were previously replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I only have 23,000 miles on vehicle. Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!!

Electrical failure by mercedes metris is intermittent but frequent. There are multiple times where car will indicate that blind spot alert is inoperable. Similarly, it appears that indicator on same side and automatic door locks on that side do not work. It will sometimes reboot and work intermittently for a period of time before recurring.

There is an open recall for 3 months whereby there is a possibility that wheels are inappropriately specified and not able to carry body weight. My van is constantly have trouble with tires/wheels breaking, ripping within no time. I feel like I’m buying new tires every 1-1.5 years. It is a constant state of low tire pressure warnings followed by replacing tires. In May 2022, I had an incident where torn/leaking tire was filled with air by MB roadside assurance and incorrectly installed on my van. The result was that the tire flew off my van while in motion. I replaced all 4 tires with a slighter higher load tire because I was so scared by the incident. Less than 3 months later, one of those tires was torn on the interior. Replaced again. Today I am driving and again one of the new tires suddenly indicates dropped pressure to 34 compared to others at 41. I feel that the rapidly deterioration of tires is due improperly indicated weight load.

there is couple knocking sound and noises from the engine and vehicle shaking intermittently and lack of power after engine knocking sound. smell gas leaking and dealer did Fuel hose performed inspection found lower fuel hose from tank to high pressure pump leaking causing fuel leaks. replace fuel hose and clamps.

The contact owns a 2016 Mercedes Benz Metris. The contact received a notification for NHTSA Campaign Number: 22V482000 (Tires). The dealer had been notified about the recall but had yet to grant the contact an appointment to service the recall. The contact also made multiple attempts to notify the manufacturer about the recall repair but had been disconnected from the call after being placed on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure.

New heavy fuel odor in cab. I wonder how much fuel I am leaking. Where is the fuel that is being leaked out go? On a hot exaust system? Fuel line was replaced once by MB dealer. I think they used the same defective fuel line to replace the first one. One of the last times the van was in at the dealer they "didn't have time" to check the fuel line complaint. And there is no mention of my request in the service writers document that says I wanted it checked out.

2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken to dealership. Dealer diagnosed as brake booster pump faulty. Currently Waiting on quote for repairs.