2016 MERCEDES-BENZ METRIS Complaints

In 2019, the fuel line was recalled for my Mercedes Benz Metris. I had this fixed and it was ok for a while. In 2020, it started smelling like gas again. We moved out of state in 2020 and in 2021 I took it into my local dealership to have them look at it. They replaced the fuel line again. Since then, it has smelled like gas badly. It gives me headaches and I feel unsafe driving it. The dealership told me last time that this would not be covered under the initial recall from 2017 but they fixed it "goodwill." I do not understand how this could NOT be covered since the issue is still not rectified. I absolutely need to get this fixed correctly as the smell is very very bad and I worry that fuel may be leaking into compartments somewhere that could cause a fire. I am concerned for my safety every time I drive it for my business. Mercedes has been unhelpful, I contacted them in 2021 to tell the dealer to fix it, they never followed up with me, I have put two formal complaints in recently: 3/11 and today, 3/17, with no response from Mercedes.

Two failures of Wheel Speed Sensors. Right Front was first and just caused the computer to shut down anti lock breaking system. Most recent was Left Rear and caused transimission to go into “Limp”

BEEPING BELT SIGN ON FOR PASSAGE SIDE - WHEN BEEPING, SEAT BELT DOESN'T HOLD.(NOT CATCHING BELT JUST SLIPPING OUT)

ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIRE STEERING RACK, ELECTRIC MOTOR, AND CONTROL MODULE WERE REPLACED. ON 9/19/2019 ON THE SAME STRETCH OF US95 IN NEVADA, WHILE CROSSING THE CENTER LINE RUMBLE STRIPS TO PASS, THE POWER ASSIST FAILED AGAIN. I PULLED OVER, REMOVED THE KEY, CLOSED THE DOORS. 5 MINUTES LATER, I RESTARTED AND THE STEERING WAS FINE. ON 8/9/2020 ON I80 APPROX 30 MILES WEST OF SALT LAKE CITY, IN A CONSTRUCTION ZONE, LANES WERE SHIFTED TO THE LEFT AND THEN RIGHT. WHILE MOVING LEFT ACROSS UNEVEN CONCRETE, THE POWER STEERING ASSIST FAILED AGAIN (WARNING TONE + ERROR MESSAGE). I PULLED OVER AT THE NEXT OFF RAMP, TURNED OFF THE VAN, REMOVED THE KEYS AND WAITED 5 MINUTES. AFTER RESTARTING, THE POWER STEERING ASSIST WORKED AGAIN. I DESCRIBED MY PROBLEM AT HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION-MESSAGE.9827/ (I AM USER TREE95). USER EXVANAGON DESCRIBES THE SAME ISSUE CROSSING AN EXPANSION JOINT. USER [email protected] DESCRIBES THE SAME THING ON RUMBLE STRIPS. USER VANZ CREATED A NEW THREAD: HTTPS://WWW.METRISFORUM.COM/THREADS/POWER-STEERING-MALFUNCTION.9538/ HIS OCCURRED CROSSING A CATTLE GRATE. USER DOUBLEDEUCE HAS HAD THE SAME FAILURE.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE WITH INOPERABLE AIR BAGS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM LOCATED AT 5395 E LA PALMA AVE ANAHEIM, CA 92807, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,516.

BATTERY CAUGHT FIRE AND MELTED DOWN. VEHICLE WAS DRIVEN FOR ABOUT 2.5-3HRS ON 12/26 AND THEN PARKED FOR 2 HRS, WHEN I WENT TO START VEHICLE IT WAS TOTALLY DEAD, ALL ELECTRONICS BLACK AND CAR WOULD NOT TURN OVER, I THEN NOTICES A SMALL AMOUNT OF SMOKE COMING FROM PASSENGER SEAT WHERE BATTERY IS STORED. I EXITED THE VEHICLE THINKING IT WAS JUST A SMALL SHORT AND WOULD HAVE IT TOWED. I THEN NOTICED SMOKE BILLOWING OUT OF VEHICLE SO CALLED 911 AND FIRE DEPT CAME OUT, BATTERY WAS LITERALLY MELTING, THE FIREMEN WERE ABLE TO DISCCONECT BATTERY AND STOP THE MELTDOWN PREVENTING THE CAR FROM GOING UP IN FLAMES, I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED WHILE DRIVING.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 WEST MICHIGAN AVE, KALAMAZOO, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE FAILURE MILEAGE WAS 171,000. *BF *JB

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO GRAND BLANC MERCEDES-BENZ (9099 HOLLY ROAD, GRAND BLANC, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE FAILURE RECURRED 98,000 MILES LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,000. *BF*JB

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF THE SAME TYPE IN THE COMPANY'S FLEET. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

VAN STALLED WHILE BACKING INTO STREET. THREW CODE P0627. SECOND TIME THIS HAS HAPPENED. FIRST TIME DID NOT INCLUDE STALLING AND CODE CLEARED AFTER A COUPLE DAYS. REPORTING DUE TO STALLING WHILE MOVING IN ROAD.