2010 MERCEDES-BENZ ML350 Complaints

TAKATA RECALL: THIS WAS AN ACTIVE RECALL ON FEB. 9, 2016. I JUST RECEIVED A LETTER FROM CHRISTIAN TREIBER, V.P. OF CUST. SERVICE AND TK HOLDINGS U.S. BANKRUPTCY COURT DISTRICT OF DELAWARE THAT I SHOULD CONTACT A LOCAL MB DEALER ABOUT MY AIRBAG REPLACEMENT. I CALLED WESLEY CHAPEL M.B. IN WESLEY CHAPEL, FLORIDA AND WAS INFORMED THAT THEY DO NOT HAVE A REPLACEMENT PART AND HAVE NO IDEA WHEN THEY WILL HAVE ONE. THIS IS THE SAME CRAP THAT I HAVE BEEN HEARING FOR OVER TWO YEARS. WHEN ARE THE PARTS FOR MY MB GOING TO BE AVAILABLE, AND DON'T YOU DARE TELL ME "YOU DO NOT KNOW"?

PASSENGER SIDE REAR SEAT BELT RETRACTOR FAILED AND SEAT BELT IS IN FULLY EXTENDED POSITION AND WON'T RETRACT, MAKING IT UNUSABLE FOR PROTECTION OF A PASSENGER IN THAT SEAT. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR SUFFERED ANY IMPACT, ETC., AND WHEN A PASSENGER HAD USED THE BELT AND WENT TO TAKE IT OFF IT WOULDN'T RETRACT. THERE HAD BEEN NO PRIOR INDICATION OF A PROBLEM. I AM THE ORIGINAL OWNER AND MY VEHICLE HAS ONLY 24,280 MILES ON IT AND THE SEATBELT IN QUESTION HAS ONLY BEEN USED 10 OR 15 TIMES IN THE 8 YEAR LIFE OF THE VEHICLE AS MY WIFE AND I ARE THE ONLY USERS, OUR CHILDREN ALL GROWN AND LONG GONE. THE MERCEDES DEALER WE PURCHASED THE VEHICLE FROM SAYS THE RETRACTOR CANNOT BE REPAIRED AND NEEDS TO BE REPLACED AT A COST IN EXCESS OF $800. I CAN'T AFFORD THAT, SO IT WON'T BE REPAIRED.

TAKATA RECALL. THIS COMPLAINT IS TO INFORM YOU THAT TAKATA / MERCEDES BENZ HAVE YET TO REPLACE MY AIRBAG DESPITE THE FACT THAT THERE HAS BEEN A RECALL NOTICE OUT SINCE MAY OF 2016. I SPOKE TODAY WITH THE DEALER WHOM I PURCHASED MY CAR FROM NEW. I WAS TOLD THEY WERE STILL WAITING ON PARTS.

TAKATA RECALL I GOT LETTERS FROM MERCEDES BENZ EVERY YEAR SINCE 2014. THEY INFORMED ME THAT MY VEHICLE HAS A DEFECTIVE AIRBAG INFLATOR AND THEY WILL COME BACK TO ME FOR A SERVICE APPOINTMENT. OCTOBER 2017 A GOT A LETTER FROM TK HOLDING INC. AND THEY RECOMMEND ME TO CONTACT MY NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR. I CALLED MERCEDES BENZ PLANO 10/24/2017 IN ORDER TO SET UP A SERVICE APPOINTMENT AND TO MY SURPRISE THEY TOLD ME MY CAR HAS NO RECALL AND IT'S NO PROBLEM WITH MY CARS AIRBAG. I ASKED THEM TO EXPLAIN WHY I GOT LETTER FROM THEM DURING THE LAST 3 YEARS REGARDING RECALL OF MY VEHICLE. THEY SAID THEY MUST SEND OUT LETTERS TO ALL OWNERS ACCORDING TO THE LAW AND IT'S NO PROBLEM WITH MY CAR. ACCORDING TO YOUR WEBSITE: RECALL STATUS: RECALL INCOMPLETE REMEDY NOT YET AVAILABLE. APPARENTLY I GOT THE WRONG INFORMATION FROM MERCEDES BENZ PLANO AND I CAN NOT UNDERSTAND HOW IT CAN TAKE SEVERAL YEARS TO CHANGE MY CARS AIRBAG. CAN YOU PLEASE HELP ME TO SOLVE THIS SERIOUS PROBLEM AS SOON AS POSSIBLE.

JUST BOUGHT THIS CAR FROM A FAMILY MEMBER WHO TAKES GREAT CARE OF THEIR CARS. THE REAR DRIVERS SIDE PASSENGER SEATBELT DOES NOT WORK. I GENTLY PULLED OUT AND IT DOESN'T RETRACT NO MATTER WHAT I TRIED. NOW I CAN'T USE WITH MY 3 KIDS. THESE REAR SEAT BELTS WERE ONLY LIGHTLY USED FROM PREVIOUS OWNER AS THIS WAS HER COMMUTER CAR .SEEMS TO ME THIS HAS BEEN A COMMON COMPLAINT ONLINE YET NO RECALL. PLEASE INVESTIGATE RIGHT AWAY.

TAKATA RECALL. MERCEDES BENZ HAD ISSUED A RECALL FOR MY AIRBAGS AND HAD NOTIFIED ME IN FEBRUARY 2016. THE ISSUE WAS NOT RESOLVED AND I RECEIVED ANOTHER NOTICE IN THE MAIL FROM MERCEDES BENZ IN JANUARY OF 2017. THE ISSUE IS YET TO BE RESOLVED, EVEN THOUGH MERCEDES BENZ CLAIMS THEY HAVE NOT HAD ANY ISSUES WITH THEIR VEHICLES AND THAT THEY SENT THE LETTER AS A PRECAUTIONARY MEASURE. IT IS NOW THE END OF NOVEMBER AND THEY DO NOT KNOW WHEN THE REPAIR KIT WILL BE AVAILABLE. IT IS GOING ON ALMOST TWO YEARS AND I FEEL LIKE THIS ISSUE HAS NOT BEEN RESOLVED IN A TIMELY MANNER. I DRIVE IN FEAR EACH DAY SINCE THIS RECALL WAS ISSUED. I HAVE MADE NUMEROUS CALLS TO THE DEALER AND ALSO MERCEDES BENZ CORPORATE OFFICE TO SEE IF THERE ARE ANY UPDATES ABOUT THIS RECALL AND HAVE GOT NOWHERE.

TAKATA RECALL. I CONTACTED MY DEALER AS WELL AS THEIR CORPORATE HEADQUARTERS BECAUSE I DO NOT FEEL SAFE DRIVING MY CAR BUT AM NOT IN A FINANCIAL POSITION TO BUY NEW OR EXCHANGE IT. THEY INFORMED ME MERCEDES DOES NOT BELIEVE THIS TO BE OF CONCERN AND THEY ARE NOT ACTIVELY PURSUING THE MANUFACTURER FOR CORRECTIVE PARTS. I WANT THIS CORRECTED BEFORE I BECOME A STATISTIC. THIS IS CONCERNING AS IT SEEMS THERE IS NO TIMELINE FOR THIS PROBLEM TO BE CORRECTED AND MY SAFETY IS IN JEOPARDY.

2010 ML350 STARTS RIGHT UP WHEN COLD IN THE MORNING. IF I GO TO A STORE AND RETURN TO THE CAR WHEN I INSERT AND TURN THE KEY NOTHING HAPPENS NO LIGHTS ON DASH. AFTER STRUGGLING FOR 5 MINUTES TRYING EVERYTHING FROM LOCKING/UNLOCKING OPENING DOORS TURNING KEY SLOWLY IT FINALLY STARTS. THIS PROBLEM STARTED A MONTH AGO AND IS BECOMING MORE FREQUENT NOW. AFTER READING NUMEROUS COMPLAINS ON FORUMS I ASSUME IT IS THE ESI (ELECTRONIC SYSTEM IGNITION) AND IT IS AN EXPENSIVE FIX SO I CALLED MERC BENZ AND COMPLAINED AND ASKED IF THERE IS A RECALL. THERE IS NO RECALL AND CUSTOMER SERVICE TOLD ME SHE IS NOT A MECHANIC AND WANTS ME TO TAKE IT TO THE DEALER. AS I AM AWARE THIS REPAIR COST CUSTOMERS FROM 1200-1800 DOLLARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660 (949) 718-3000) WAS CONTACTED SEVERAL TIMES AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED. THE NOTICE STATED THAT VEHICLE OWNERS WOULD RECEIVE A SECOND NOTICE ONCE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.