2010 MERCEDES-BENZ ML350 Complaints

TAKATA RECALL - WHEN I CONTACTED MY MERCEDES BENZ DEALER IN SMITHTOWN, NY, THE EXPLAINED THAT THEY CANNOT HELP ME WITH MY AIRBAG RECALL. I ALSO CALLED MERCEDES DIRECTLY MANY TIMES OVER THE PAST YEARS AND WAS NOT ABLE TO GET AN ANSWER ON WHEN OR HOW I CAN GET MY AIRBAG RECALL RESOLVED.

TAKATA RECALL - I CONTACTED THE MERCEDES DEALER AND WAS TOLD THEY HAVE NOT RECEIVED THE REPLACEMENT PART YET.

TAKATA RECALL MY DEALER, MERCEDES MT PLEASANT AND BAKER MERCEDES SAYS THEY DO NOT HAVE THE REPLACEMENT TO REPLACE MY AIRBAG. CAN YOU HELP? I DO HAVE A LETTER FROM MERCEDES DATED MAY 2916 TELLING ME TO GET A REPLACEMENT.

WE'VE BEEN NOTIFIED OF THIS AIRBAG RECALL SINCE FEBRUARY 2016 AND HAVE BEEN TRYING TO GET THEM REPLACED. NO DEALER EVER HAS THE PARTS. IT HAS BEEN IMPOSSIBLE TO HAVE THEM REPLACED. IF INJURED OR WORSE WE WILL FILE A LAW SUITE.

TAKATA RECALL ATTEMPTS TO HAVE DEFECT REPLACED HAVE BEEN FUTILE. CONTINUE TO REFER ME TO MBUSA AND ONLY GETTING A RECORDED MESSAGE DESPITE MAILINGS SAYING TAKE CARE TO DEALERSHIP FOR REPAIR. I'M BEING TOLD THEY HAVE NO NOTICE OF RECALL WHEN THERE IS!

TAKATA RECALL DEALER KEEPS STATING THAT THEY DO NOT HAVE PARTS FROM TEKATA. I NEED THIS TAKEN CARE OF BEFORE A TRAGEDY HAPPENS.

TWO ISSUES WITH MY ML350 2010 CAR - 1) ELECTRICAL - GAS GAUGE WENT TO ZERO WHILE DRIVING EVEN WHEN CAR WAS THREE QUARTERS FULL OF GAS. AFTER I STOPPED CAR AND RESTARTED ENGINE, GAS GAUGE WENT IMMEDIATELY BACK UP TO THREE QUARTERS FULL. 2) FAILED BRAKES - I WAS DRIVING INTO A PARKING SPOT SLOWLY USING BRAKES AND WHEN I WAS ABOUT TO COME TO A FULL STOP, THE BRAKES FAILED AND WOULDN'T STOP THE CAR COMPLETELY RESULTING IN ME DRIVING OVER A PARKING METER. IT FELT LIKE THE CAR ACCELERATED AS WELL AFTER HITTING PARKING METER BUT I WAS ABLE TO STOP CAR AFTER PRESSING ON THE BRAKES AGAIN. THANKFULLY NO ONE WAS HURT GIVEN SLOW SPEED AND NO ONE BEING ON SIDEWALK AT THE TIME.

ON AUGUST 1ST 2017 BOUGHT BRAND NEW BATTERY FROM MERCEDES-BENZ OF EASTON. INSTALLED IN NEXT COUPLE OF WEEKS WITHOUT ANY ISSUE. ON SEPT 12TH 2017 AROUND 2.45PM STARTED THE CAR(IN THE DRIVEWAY) AND WENT INSIDE TO GET MY MOBILE. WHEN I CAME OUT TO TE CAR, SAW BIG SMOKE INSIDE AND IMMEDIATELY SWITCHED OFF THE ENGINE. SAW FLAMES COMING UNDERNEATH OF PASSENGER SEAT AND IMMEDIATELY POURED WATER. LATER OBSERVED BATTERY IGNITED THE FLAMES AND EVEN TOP OF THE BATTERY STARTED MELTING. CALLED MBUSA AND REPORTED THE INCIDENT, AND WAS PROMISED THAT A SUPERVISOR WILL CALL BACK. WAITING TO HEAR BACK FROM MBUSA. IT WAS SO SCARY, AND I CAN'T EVEN IMAGINE WHAT IF THIS HAPPENED ON FREEWAY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BACK SEAT L&R PASSENGER SEAT BELTS WILL NOT RETRACT. THEY STAY EXTENDED CREATING A SAFETY ISSUE FOR BACK SEAT PASSENGERS.