2020 MERCEDES-BENZ SPRINTER 2500 Complaints

Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a common issue with these vehicles with no known fix available. Mercedes should be repairing thus problem before someone is seriously injured.

The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V875000 (Structure). The contact stated that the vehicle was taken to multiple local dealers in the area to repair the vehicle under the recall; however, the parts to complete the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

It is very difficult to start the engine, and when it starts the RPM never goes above 750. I had the van towed to a Specialist and diagnosed. Their diagnosis is that the Engine wiring harness is damaged and causing electrical malfunction which causes a number of saftey systems to prevent the vehicle from operating properly. Mercedes Benz customer service representative indicated that the diagnosis has to be done by one of their dealers and they would decide then if they want to assist. Unfortunately, the local dealer has twice failed to address an issue thatcshould have been addressed under warranty and so I have list confidence in their ability or willingness to assist. I have received an estimate of nearly $6,400.00 to replace the faulty wiring harness on a vehicle with less than 11,000 miles.

The engine stalled when running at 60mph on the interstate. Mechanically jammed.

The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light came on. I took the vehicle to the dealer and got it fixed at my own expense. I noticed the recall #21V410000 which is for the same thing, however my van was not included. Can my van be included so I can be reimbursed by the mfg? Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van must be towed to the nearest Mercedes dealership. This happens often to vans built after 2019 due to a change in design. Corrosion will happen over time after a change in temperature with condensation build up on the windshield. Mercedes has a solution for this, a boot cover over the EIS, however, it is not widely shared over a safety recall causing Sprinter owners to have an inoperable vehicle when such corrosion happens. This issue can be prevented with a safety recall by installing the cover allowing for a safe and reliable vehicle for civilians on the road.

The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 126,000.

Drivers seat belt buckle steel cables that secure it broken, one completely in half. SRS light activates intermittently. I am 160lb male and have in no way contributed to this failure. This vehicle has under 12,000 miles on it and has barely used. This is clearly a safety violation

The windshield wipers are malfunctioning. They randomly turn on after using the blinkers. I cannot get them to turn off unless I turn off the vehicle. I'm afraid they will begin to fail completely and eventually not turn on. This will be a safety issue when it rains. I took the vehicle to the Mercedes-Benz dealership and they were able to reproduce the problem. They said the windshield wiper module in the steering wheel needs to be replaced. It is available for inspection upon request. There were no warnings, messages, or symptoms of the problem prior to the failure. They first appeared 9/18/2023. I also called several third-party Mercedes mechanics and they said this is a common problem with Mercedes.

After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forward. If I put the transmission into neutral or park, the engine will respond to throttle input. Vehicle may respond to throttle when in reverse. This is an intermittent problem that seems to occur at higher altitudes than our home base of near sea level. The issue has occurred at 4,000 to 12,000 feet elevations. Sometimes the check engine light has come on during these events, but the check engine light clears by the time returning home. When taking the vehicle to Mercedes Van Service to have it checked, no diagnostics data can be found and they cannot reproduce the issue. This issue has occurred numerous times has has been to the Mercedes Van Service Center 4 or 5 times already for the issue. The last event occurred on 10/10/2023. The vehicle eventually behaves normally after several start attempts but makes it very difficult and potentially hazardous when attempting to leave remote campsites. When issue occurs, you don’t know when it will decide to behave normally or if you’ll need to call for emergency assistance via our Garmin satellite handheld unit because of being in a no cellphone service area.