2017 MERCEDES-BENZ SPRINTER 3500 Complaints

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact's parents own a 2017 Mercedes-Benz Sprinter 3500. The contact stated that his parents had experienced multiple flat tire failures with various tires on the vehicle. An independent mechanic discovered that there were multiple cracks on three of the rims on the vehicle. Due to that discovery, his parents had all six tires and rims replaced on the vehicle. Recently, the contact discovered that the driver’s side inner tire had blown out after parking the RV. The contact called for emergency assistance and had the tire replaced. On a separate occasion, the contact noticed after parking the vehicle, the rear passenger’s side outer tire was flat. The contact again called for emergency assistance and while the tire was being replaced, it was discovered that the sidewalls had all fallen apart inside the tire. The vehicle was not diagnosed nor repaired. The contact believed that the cause of the tire failures was related to the rims on the vehicle. Neither the manufacturer nor the dealer was notified of the failure. The failure mileage was 8,100.

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide a date when parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and ESP warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 5,500. Vin tool confirms parts not available.

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT MERCEDES-BENZ OF SAN JOSE SERVICE CENTER LOCATED AT 3000 E. CAPITOL EXPY SUITE A, SAN JOSE, CA 95148, (408) 214-3009) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SIDE ENTRY DOOR OPENED TWICE WHILE DRIVING. 1ST WE THOUGHT WE DIDN'T CLOSE IT RIGHT, BUT I CHECKED AND DOOR HAD LOCKS ENGAGED. THE 2ND TIME THAT DOOR OPENED UP, I PULLED OVER AND CHECKED AND ENGAGED ALL LOCKS ON DOOR AND THEN PUSHED IT A BIT AND TO MY SURPRISE THE DOOR OPENED UP! IT TURNS OUT THE SCREWS WERE LOSE SO THE LOCKS WERE NOT ENGAGING. SO I TIGHTENED THEM UP WITH THE DRILL AND PROBLEM SOLVED. THIS IS AN RV AND IT IS DRIVEN MANY MILES AND ON BUMPY ROADS SO THE SCREWS WILL LOOSEN UP CAUSING THE DEADBOLT LOCKS NOT TO ENGAGE PROPERLY. 2ND ISSUE, HOLES UNDERNEATH BED DESIGNED TO ALLOW SLIDEOUT ROLLERS TO EXTEND BED IS A SAFETY CONCERN AS GAS FUMES ENTER THE RV.*DT

WE ARRIVED HOME AFTER A SHORT TRIP, PARKED THE VEHICLE AND DIDN'T SEE IT UNTIL THE NEXT MORNING. WE THEN FOUND THAT BOTH LEFT REAR TIRES WERE FLAT. AIRED THEM UP AND DROVE TO DISCOUNT TIRE WHERE WE WERE INFORMED THAT BOTH RIMS WERE CRACKED AT THE EXACT SAME WELD. THE TIRES WERE IN PERFECT CONDITION: NO BLESS, BUBBLES, OR MARKS. MERCEDES BENZ REFUSED TO WARRANTY OR REPLACE THE RIMS. WE NOW SEE THERE IS A RECALL PENDING ON AN ESP FOR THE REAR TIRES - WE BELIEVE THAT ARE CONNECTED ISSUES.

OUR 2018 CLASS C TIFFIN WAYFARER IS BUILT ON THE 2017 MERCEDES SPRINTER 3500 CHASSIS. AT 17,380 MILES, WITH NO WARNING, WHILE MOVING, THE VEHICLE BEGAN BANGING, LURCHING AND SPED UP. ALL THIS OCCURRED WHILE ATTEMPTING TO GO THROUGH A CITY STREET INTERSECTION. TO STOP THE VEHICLE FROM THIS ERRATIC MOTION, I IMMEDIATELY SWITCHED IT OFF AND COASTED TO THE SIDE. HAD THERE BEEN A VEHICLE OR PERSON DIRECTLY IN FRONT OF ME, THERE IS NO QUESTION THAT I UNFORTUNATELY WOULD HAVE HIT THEM AS THE VEHICLE SPED UP EVEN WITH BRAKES APPLIED. I RESTARTED THE VEHICLE AND MOVED IT OUT OF THE INTERSECTION. MULTIPLE ERROR AND WARNING LIGHTS CAME ON THE DASH. WITH ONLY THREE MONTHS REMAINING ON THE WARRANTY, MERCEDES HAD THE VEHICLE TOWED TO A DEALERSHIP WHO HAS JUST INFORMED ME THE FAILURE WAS CAUSED BY THE LEFT REAR WHEEL SPEED SENSOR WHICH THEY REPLACED. THERE ARE FOUR OF THESE SENSORS NONE OF WHICH SHOULD HAVE FAILED WITH THIS LOW MILEAGE. WHEN WILL THE OTHER THREE FAIL? WHAT RISK OF ACCIDENT OR INJURY WILL THEIR POTENTIAL FAILURE CAUSE? THIS IS A MAJOR CONCERN. APPARENTLY MERCEDES IS WELL AWARE OF THESE SENSOR FAILURES AS THE SERVICE AGENT SUGGESTED THIS AS A PROBABLE CAUSE WHEN I DESCRIBED THE PROBLEM AND REASON FOR HAVING THE VEHICLE TOWED IN. I DO NOT BELIEVE MERCEDES HAS NOT ISSUED A RECALL OR EXTENDED THE WARRANTY ON THESE WHEEL SPEED SENSORS. IN MY OPINION, MERCEDES SHOULD DEFINITELY REMEDY THESE FAILURES WITH BETTER PARTS AND WARRANTY SO AS NOT TO CAUSE RISK OF ACCIDENT OR INJURY. I ASKED FOR THE FAILED PART, BUT WAS TOLD MERCEDES HAS THE DEALER SEND THE PARTS TO THEM.*DT CONSUMER STATED REAR SENSORS AND MOISTURE BEING INVESTIGATED AND FEELS THAT IS NOT THE CAUSE. SERVICE TECH FEELS IT IS A FAULTY PART OR DESIGN. NEW REPLACEMENT SENSOR HAS BEEN REPLACED BUT FAILED AFTER 45 MILES. FRONT SPEED SENSORS ALSO FAILED.*JB

RMP SENSOR FAILED CAUSING VEHICLE TO LOSE ANTI LOCK BRAKES, TRACTION CONTROL AND CRUISE CONTROL. PLUS FORCED VEHICLE INTO LIMP MODE SO IT WOULD BARELY MOVE TO REST AREA TO CALL FOR ASSISTANCE. I'VE BEEN TO THREE DEALERSHIPS WITH THIS ISSUE AND THEY ARE ALL VERY AWARE THAT THESE FAULTY SENSORS EXIST. THEY HAVE BEEN AND ISSUE FOR YEARS PUTTING 100S IF NOT THOUSANDS OF SPRINTER OWNERS AT EXTREME RISK WITH LOSS OF ANTI LOCK BRAKES AND TRACTION CONTROL AT THE SAME TIME. MERCEDES BENZ NEEDS TO CORRECT THIS FAULTY PART AND RECALL ALL VEHICLES AND FIX