2016 MERCEDES-BENZ SPRINTER 3500 Complaints

THIS MB SPRINTER 3500 3.0 DIESEL IS THE CHASSIS FOR A 2018 THOR CHATEAU 24FS RV. 2018-07-06 - 8485 MILES: LEFT REAR SPEED SENSOR REPLACED. 2018-09-14 - 9488 MILES: RIGHT REAR SPEED SENSOR REPLACED. 2020-05-22 - 14127 MILES: LEFT REAR SPEED SENSOR REPLACED. IN ALL CASES THE TRACTION, SKID, AND ABS LIGHTS COME ON ALONG WITH THE CHECK ENGINE LIGHT INTERMITTENTLY. WHEN THIS OCCURS, THE TRANSMISSION CAN SHIFT MANY TIMES PER SEC WHEN TURNING A SHARP CORNER (AND CAUSE THE RV TO "BUCK"). ALSO THE TRANSMISSION CAN DROP OUT OF DRIVE MULTIPLE TIMES AND REV THE ENGINE RPMS AT HIGHWAY SPEEDS, ALSO CAUSING THE RV TO "BUCK". A STARTLED DRIVER MIGHT TRY TO TURN OFF THE ENGINE AT HIGHWAY SPEEDS AND LOCK THE STEERING WHEEL. MB SERVICE AGENT ON 5-22-2020 TOLD ME THAT THEY SEE THIS WITH RV'S "ALL THE TIME, BUT NEVER SEEM TO SEE IT WHEN THE SPRINTER IS JUST A VAN. UNCLEAR WHY THIS IS HAPPENING". THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT!!! IT ALMOST DID FOR ME DRIVING 55 MPH ON I-515 IN GA NEAR WOODSTOCK AND OTHER TIMES. ALSO CAUSED ME TO HAVE THE RV TOWED TO THE MB DEALER IN ATLANTA FROM TYBEE ISLAND GA AT AN EXPENSE OF $600. AT MINIMUM, MB SHOULD UPDATE THEIR ESP COMPUTER TO SANITY CHECK THE DATE BEING GIVEN BY THE WHEEL SPEED SENSORS. IF THEY DON'T MAKE SENSE, THEN DISABLE ABS, TRACTION AND SKID, BUT DON'T START SHIFTING THE TRANSMISSION MULTIPLE TIMES PER SECOND, OR TAKE IT OUT OF GEAR AND REV THE ENGINE. *DT*JB*DT *DL

BEEN WAITING 11 MONTHS FOR PARTS FOR THE PASSENGER SIDE AIRBAG RECALL AND I STILL CAN'T GET A DATE AS TO WHEN THEY WILL BE ABLE TO CORRECT THE SITUATION.

THIS RECALL GOES BACK TO MARCH 2019. I NEED TO SELL THIS VEHICLE AND I CAN'T SELL IT WITH THE RECALL NOT PERFORMED. WHEN WILL THE PARTS BE AVAILABLE FOR THE RECALL?

I HAVE RECEIVED NOTICES OF 2 AIRBAG RECALLS ON THIS VEHICLE. ONE FOR DRIVER SIDE, ONE FOR PASSENGER SIDE. DEALER TELLS ME HE HAS ALL PARTS IN STOCK FOR BOTH REPAIRS, BUT PASSENGER SIDE AIRBAG IS LISTED ON HIS RECORDS AS PENDING. THEREFORE, HE CANNOT PROCEED WITH THAT REPAIR, AS HE WILL NOT BE REIMBURSED. IS THE PASSENGER AIRBAG IN THIS VEHICLE IN FACT SUBJECT TO RECALL? IF SO, WHY IS IT THAT IT CANNOT BE REPAIRED A FULL SEVEN MONTHS AFTER I RECEIVED A RECALL NOTICE IN MARCH, 2019 WHEN THE DEALER HAS THE PARTS? I LIVE APPROXIMATELY TWO HOURS DRIVE FROM MY DEALER. IT MAKES NO SENSE TO TAKE TWO 4 HOUR ROUND TRIPS TO DEAL WITH THESE RECALLS. THAT WILL COST ME THE PRICE OF TWO FULL TANKS OF DIESEL GASOLINE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WORLD WIDE MOTORS INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6800) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500 (M3CC170). THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATES THAT VEHICLE WAS REPAIRED ON 1/22/2020. REPAIR WAS COMPLETED BY CHAPMAN MOTORCARS OF TUCSON, LLC (TUCSON, AZ). *DL

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V003000 (AIR BAGS) AND 19V004000 (AIR BAGS). THE CONTACT CALLED JOHN G. LEDFORD JR. FOR MERCEDES BENZ OF ATHENS AT 706-549-6585 (LOCATED AT 4735 ATLANTA HIGHWAY, ATHENS, GA 30622) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN BOTH PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V004000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 19V003000 (AIR BAGS). *BF*JB CONSUMER STATED PARTS DEPT HAD NEW AIR BAGS AVAILABLE BUT WOULD NOT SELL IT TO THE CONSUMER.*JB

2016 MERCEDES-BENZ SPRINTER 3500.CONSUMER WRITES IN REGARD TO SAFETY RECALL INTERIM NOTICE 2018110007 NHTSA RECALL 319V004, REPLACE DRIVER-SIDE AIRBAG MODULE. *AS THE CONSUMER WAS INFORMED THERE WAS A MISTAKE MADE AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER WAS CONCERNED THAT THE VEHICLE NEEDED TO BE REPAIRED. *JS

TL* THE CONTACT OWNS 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 40-45 MPH, THE CONTACT WAS INVOLVED IN A CRASH WITH A SCHOOL BUS TRAVELING NORTH AT 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, SEVERAL CHILDREN ON THE SCHOOL BUS SUSTAINED MINOR INJURIES. THREE STUDENTS SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A LOCAL TOW LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT *TR *DT*JB

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 65 MPH, THE VEHICLE ACCELERATED AND THE ABS, ESP, TRACTION CONTROL, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT SHIFTED INTO NEUTRAL, PULLED OFF THE ROAD, AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED THREE TIMES DOWN THE ROAD. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF THE WOODLANDS (16917 I-45, CONROE, TX 77385, (936) 206-7500) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER AND PASSENGER SIDE SPEED SENSORS HAD SPORADIC READINGS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,763.