2016 MERCEDES-BENZ SPRINTER 3500 Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF FAIRFIELD (LOCATED AT 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON JULY 7, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN BRANSON, MISSOURI. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THIS WAS THE SAME FAILURE WE HAD EXPERIENCED WITH THIS VEHICLE IN FEBRUARY, 2019. THE BRANSON AREA IS EXTREMELY HILLY BEING PART OF THE OZARK ?MOUNTAINS?. WE WERE OBVIOUSLY VERY CONCERNED ABOUT THE SIGNIFICANT DANGERS OF TRYING TO DRIVE IN THIS AREA WITHOUT A WORKING BRAKING SYSTEM. WE WERE ABLE TO DRIVE OUR SPRINTER TO OUR RV PARK AND PARK IT. WE SPENT ALL DAY ON MONDAY, JULY 8, GETTING THE UNIT TOWED 90 MILES TO BENTONVILLE, ARKANSAS, THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER. WE SPENT ALL THE NEXT DAY AT THE SERVICE CENTER GETTING THE UNIT REPAIRED. AGAIN, ONE OF THE REAR SPEED SENSORS WAS FOUND TO BE THE PROBLEM AND IT WAS REPLACED. OUR REPAIR WAS DELAYED AT THE SERVICE CENTER WHILE THE MERCEDES-BENZ SERVICE CENTER WAS WAITING FOR APPROVAL ON REPAIRING THIS SPEED SENSOR. THE SERVICE MANAGER INDICATED THAT MERCEDES-BENZ HAD ISSUED A SERVICE BULLETIN RELATED TO SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS WITHIN THE LAST MONTH AND THEY HAD TO GET APPROVAL MERCEDES-BENZ IN GERMANY BEFORE MAKING REPAIRS. THE REPAIRS WERE MADE BY MERCEDES-BENZ AS AN EXTENSION OF OUR WARRANTY. THERE HAVE BEEN MULTIPLE REPORTS OF SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS ON THE NHTSA WEBSITE AND NUMEROUS OTHER SPRINTER/SPRINTER RV WEBSITES. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070, 11232230. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS) WITHIN A REASONABLE TIME FRAME FROM WHEN THE RECALL WAS ISSUED. THE CONTACT WAS UNCERTAIN AS TO WHEN MERCEDES-BENZ OF SANTA ROSA (7878, 2885 CORBY AVE, SANTA ROSA, CA 95407, 1-888-803-6978) WOULD RECEIVE THE PART FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO SELL THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DELAY WITH THIS RECALL IS CAUSING AN ISSUE WITH SELLING THE VEHICLE.*JB

ON FEBRUARY 14, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN SPRING HILL, FLORIDA. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THE VEHICLE BEGAN SHIFTING VERY ERRATICALLY WHILE WE WERE IN TRAFFIC. THE VEHICLE EVENTUALLY WOULD NOT SHIFT OUT OF FIRST GEAR WHICH PLACED US IN A VERY DANGEROUS SITUATION AS WE TRIED TO GET OUT OF THE TRAFFIC STREAM AND FIND A SAFE PLACE TO PARK THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED APPROXIMATELY 35 MILES TO THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER IN WESLEY CHAPEL, FLORIDA. THEY ULTIMATELY DETERMINED THAT ONE OF THE VEHICLE?S REAR SPEED SENSORS HAD FAILED AND THEY REPLACED IT. THE REPAIRS WERE MADE UNDER MERCEDES-BENZ WARRANTY. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN PREVIOUSLY REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHWEST ARKANSAS (2400 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 286-3010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

REAR WHEEL SPEED SENSOR FAILURE. CAN CAUSE VEHICLE TO SURGE UNCOMMANDED. VEHICLE ENTERS LIMITED OR LIMP MODE. SOME FEATURES / FUNCTIONS ARE DISABLED. WHILE STATIONARY VEHICLE ATTEMPTED TO ACCELERATE (SURGE) IN SPITE OF DRIVER BRAKE APPLICATION. VEHICLE HAS HAD THIS FAILURE TWO TIMES ONCE FOR EACH REAR WHEEL SENSOR FAILURE.

TAKATA RECALL. BUT NO BRAKE OR TAIL LIGHTS FIXED. VEHICLE IS UNDER FACTORY WARRANTY. DEALER HAD VEHICLE FOR 3 DAYS. MADE ME DRIVE AN UNSAFE VEHICLE OFF THEIR LOT.

TAIL LIGHTS FULL OF WATER AND SHORTED OUT. SAME AS RECALL BUT NOT DEALT WITH LATER MOTORHOMES. WATER IN TAILLIGHT AND DOES NOT WORK WITH LED WATER IN TAILLIGHTS 2017 BUT BAFTER RECALL VINS. SHORTED WIRE HARNESS AS RECALL NOTICES (XXXXX) SAME ISSUE NOT RESOLVED *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *AS

AT 12000 MILES, BOTH REAR WHEEL SPEED SENSORS FAILED CAUSING MULTIPLE INDICATOR PANEL ALARMS, SPONGY BRAKING AND DRIVETRAIN/TRANSMISSION TO STICK IN A GEAR, IE. WOULD NOT SHIFT GEARS (STUCK IN FIRST GEAR ON INTERSTATE AT ONE POINT). *DT THE CONSUMER STATED THE TRANSMISSION SUDDENLY DOWNSHIFTED. BOTH THE REAR RPM SENSORS WERE REPLACED. *JS

7-9-2018: PULLING OUT OF MY DRIVEWAY WITH A 2018 THOR CHATEAU 24FS (WITH A 2016 SPRINTER 3500 DIESEL CHASSIS) WITH LESS THAN 9K MILES, I HAD A "BANG" FROM THE TRANSMISSION. IN HINDSIGHT, THIS WAS JUST AFTER A RIGHT TURN. ABOUT 300 MILES LATER AFTER A STOP LIGHT AND 90 DEGREE RIGHT TURN, THE TRANSMISSION STARTED TRYING TO SHIFT BACK AND FORTH BETWEEN 2 AND AND 3 (OR MAYBE 1ST AND 2ND) IN SOMEWHAT VIOLENT RAPID ALTERNATION. I STOPPED AND RESTARTED THE RV. RAN FINE. ABOUT 75 MILES LATER AFTER A RIGHT TURN, SAME THING. STOPPED & RESTARTED. ODBII (SCANGAUGE) GAVE C0037 "LEFT REAR WHEEL SENSOR" CODE AND THE DASH LIGHTS SHOWED: CHECK ENGINE, ABS, TIRE ROTATION AND TRACTION LIGHTS...AND THEY WOULDN'T GO OFF AFTER RESTARTING ENGINE. MB DEALER REPLACED LEFT REAR WHEEL SPEED SENSOR. 9/2/2018: DID A LEFT TURN AND STARTED HAVING SAME PROBLEM. SAME DASH LIGHTS CAME ON. ODBII CODE WAS C003A ('RIGHT REAR WHEEL SENSOR'). I WAS ABLE TO NURSE THE UNIT HOME, BUT IT DID HAVE THE SAME PROBLEM AFTER LEFT TURNS A COUPLE OF TIMES. SAFETY ISSUE: IF YOU MAKE 90 DEGREE LEFT/RIGHT TURN (DEPENDING WHICH SENSOR WENT OUT), THE SPRINTER STARTS SHIFTING BETWEEN GEARS RAPIDLY WITH GREAT NOISE. NO CHOICE BUT TO MANUALLY PUT THE TRANSMISSION INTO NEUTRAL. AT THAT POINT, UNTIL YOU STOP THE VEHICLE AND TURN OFF/ON THE ENGINE, THE TRANSMISSION WILL NOT ENGAGE AND YOU ARE STUCK COASTING TO STOP. IF YOU JUST PULLED ONTO A BUSY INTERSECTION AND HAVE THIS PROBLEM, YOU WOULD STOP TRAFFIC AND MAY GET REAR-ENDED. THE SPRINTER'S COMPUTER OBVIOUSLY DOESN'T TAKE INTO CONSIDERATION THAT CHANGING GEARS MULTIPLE TIMES PER SECOND IS NOT GOOD AND THUS THE SPEED SENSOR MUST BE BAD. THERE SHOULD BE A THRESHOLD LIMIT THAT IF EXCEEDED, THE COMPUTER WOULD IGNORE THE SENSOR'.GO AHEAD AND TURN ON THE DASH LIGHTS, BUT DON'T TRY TO DESTROY THE TRANSMISSION...AND DON'T LEAVE THE POOR DRIVE A 'SITTING DUCK'.