2002 MERCURY COUGAR Complaints

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, SHE WAS NOTIFIED BY ANOTHER DRIVER THAT THE FRONT OF THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT BEGAN TO COAST ONTO THE EMERGENCY LANE AND REMOVED A CHILD PASSENGER FROM THE VEHICLE HOWEVER, THE VEHICLE STALLED. THERE WERE NO INJURIES DUE TO THE FAILURE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A JUNK FACILITY. THE FAILURE WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN 04V421000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE MADE A KNOCKING NOISE AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

I WAS ON MY WAY TO WORK AND ABOUT ONE MILE FROM MY DESTINATION THE ENGINE JUST STOPPED. I LET IT SIT ABOUT TWENTY MINUTES AND IT FINALLY STARTED AGAIN. THIS HAPPENED SEVERAL DAYS OF SHUTTING OFF WHILE I WAS ON THE ROAD DRIVING. LUCKILY I WAS AT A PLACE WHEN I COULD PULL OVER ON THE SIDE OF THE ROAD AND GET OUT OF THE LINE OF TRAFFIC EXCEPT FOR ONE TIME WHEN I WAS AT A STOP LIGHT AND IT SHUT OFF AND I SAT AND WAIT AND IT FINALLY STARTED AGAIN AND I WAS ABLE DRIVE IT TO A SAFE SPOT. I TOOK IT TO A MECHANIC AND HE TOLD ME THE COMPUTER NEEDS TO BE REPLACED. THE ONLY PLACE THAT COULD REPLACE THE COMPUTER WAS THE DEALER. I TOOK IT TO THE DEALER AND AFTER BEING AT THE DEALER FOR THREE DAYS THEY SAID THAT THE IGNITION NEED REPLACING. THEY REPLACED THE IGNITION AND AFTER THREE MORE DAYS THERE AND WHILE THEY WERE WORKING ON OTHER REPAIR PARTS THAT THEY SAID I NEEDED DONE THE ENGINE SHUT OFF ABOUT TWO MORE TIMES. ON MARCH 13, 2014 THEY TOLD ME THAT ALL REPAIR WORK HAD BEEN COMPLETED AND THE ENGINE SHUTTING OFF WAS SOLVED. THE TOTAL BILL CAME TO CLOSE TO $3,000.00. I AM PLANNING ON PICKING UP THE VEHICLE ON MONDAY, MARCH 17, 2014 WHEN I WILL HAVE THE MONEY TO PAY THEM. I HEARD ABOUT CARS ENGINES SHUTTING OFF WHILE DRIVING ON THE RADIO (WTOP). I JUST WANTED TO REPORT HOW MY VEHICLE WAS HAVING THE SAME OR SIMILAR PROBLEM. I AM A BIT NERVOUS ABOUT DRIVING THIS VEHICLE IF THIS COULD POSSIBLE HAPPEN AGAIN. THE RADIO REPORT WAS ABOUT GM VEHICLES I HAVE A MERCURY AND THIS HAPPENED TO MY CAR. *TR

MY DAUGHTER HAS A 2002 MERCURY COUGAR AND IS RISKING HER LIFE AS WELL AS OTHERS LIVES EVERY TIME SHE GETS INSIDE THAT CAR. HER COUGAR HER BEEN HAVING ISSUES FOR MONTHS NOW, AND EVEN THOUGH WE HAVE SPENT HUNDREDS OF DOLLARS TRYING TO MAKE THE CAR SAFER FOR HER, NOTHING IS WORKING. OUR LAST STRAW WAS THREE DAYS AGO, WHEN THE CAR STALLED ON HER ON THE HIGHWAY. SHE WAS TRAVELING ABOUT 45 MILES PER HOUR, WHEN THE CAR STALLED AND SHUT OFF LEAVING HER STRANDED WAITING FOR THE TOW TRUCK. HER CAR, FOR MONTHS, HAS BEEN SURGING WHILE AT COMPLETE STOPS, AND HAS BEEN SHUTTING OFF WHILE AT A STAND STILL. WE'VE TRIED FIXING MANY THINGS, BUT NOTHING SEEMS TO BE FIXING THE ISSUE. AFTER DOING EXTENSIVE RESEARCH, I HAVE COME TO REALIZE THAT MANY OTHERS ARE HAVING THE SAME ISSUES. CAN SOMEONE DO SOMETHING ABOUT THIS PLEASE?? ITS CLEARLY AN ON-GOING ISSUE AND IS COSTING PEOPLE LOTS OF MONEY. HER CAR IS CURRENTLY BACK AT THE DEALERSHIP WHERE WE PURCHASED THE CAR, AND IS UNDERGOING DIAGNOSTICS. WE WERE ALREADY TOLD THAT HER CAR WAS NOT INCLUDED IN THE RECALL, AND WE WILL HAVE TO PAY FOR EVEN MORE WORK, OUT OF POCKET. PLEASE HELP.. WHY WAS IT NOT INCLUDED IN THE RECALL, SEEING THAT IT IS HAVING THE SAME PROBLEMS?! *TR

THE CAR GETS A STALLING SENSATION WHEN AT A RED LIGHT, OR A COMPLETE STANDSTILL. IT FEELS LIKE ITS STUTTERING AND UNABLE TO KEEP POWER. CHANGED EGR VALVE, 2 IDLE CONTROL CHANGES, ALONG WITH A TRANSMISSION FLUSH WAS DONE. NOTHING SEEMS TO BE FIXING THE ISSUE. THE CAR ACTS UP AND STALLS IN COLD TEMPERATURES. STALLED AT A RED LIGHT TWICE. HAS BEEN TAKEN TO DIFFERENT CAR SHOPS ON NUMEROUS OCCASIONS. NO ENGINE LIGHT COMES ON. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INTO A HOUSE. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AS THE BATTERY, ENGINE, AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,600.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A REPAIR SHOP FOR INSPECTION WHERE THEY STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/11/12*LJ UPDATED 10/16/2012 *JS

I WAS DRIVING MY 2002 COUGAR AND THE VEHICLE BEGAN TO LOSE POWER, THE CHECK ENGINE LIGHT AND THE FUEL LIGHT CAME ON. THE VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. I HAVE ALSO EXPERIENCED THE VEHICLE SURGING WHILE AT A COMPLETE STOP. I CONTACTED THE SERVICE MANAGER AT MY LOCAL DEALER AND THE ONLY RESOLUTION HE COULD PROVIDE ME WAS TO HAVE A TECHNICIAN DRIVE IT AND SEE IF IT WOULD HAPPEN AGAIN. EVEN THOUGH I EXPLAINED THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE ISSUE BY OTHER DRIVERS ON LINE, HE SAID THERE WAS NOTHING HE COULD DO. MY VIN NUMBER IS NOT INCLUDED IN THE RECALL "BATCH" OF VEHICLES. I COULD PAY THE $100 DIAG FEE IN THE EVENT MY VEHICLE DOES NOT REPEAT THE COMPLAINT. EITHER WAY, I WOULD BE PAYING FOR THE REPAIRS OUT OF POCKET. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SWITCH WAS REPLACED AND ONE WEEK AFTER HAVING IT REPAIRED, THE SUN ROOF WOULD NOT CLOSE. THE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,000. UPDATED 8/24/12 *CN