1999 MERCURY COUGAR Complaints

WHEN CAR WAS PURCHASED WAS NOT TOLD THAT THE UINBODY RAIL WAS CUT AWAY OVER SUSPENSION/MTR.CROSSMEMBER MOUNT. FOUND THIS INFO OUT WHEN WE HAD A MINOR ACCIDENT WITH DAMANGE TO THE RIGHT FRONT .HAVE BEEN TRYING TO GET THIS RESOLVED SENCE 1/02 AND JACK GARRETT REFUSES TO DO ANYTHING JUST KEPT GIVING ME A RUN AROUND.THIS CAR SHOULD OF NEVER BEEN SOLD IT IS UNSAFE AND ILLIEGAL TO SELL WITH THE FRAME BEING CUT AND A PIECE WELDED TO MAKE IT FIT,THE RAIL IS RUSTING. WE HAVE HAD SEVERAL PROBLEMS WITH THIS CAR IT HAS BEEN A LIE FROM DATE OF PURCHASE EX. WAS TOLD HAD GREAT BREAKS GOT IT TO FL. HAD NO BRAKES 343.00 I HAVE SEVERAL RECEIPTS FOR ONE REPAIR AFTER ANOTHER.HAVE PICTURES OF THE UNIBODY,CERTFIED LETTER TO JACK GARRETT,PHONE BILLS WHERE I HAVE CALLED HIM LETTING HIM KNOW OF ALL THE PROBLEMS AND LIES HE TOLD US.*AK

I FEEL LIKE SUCH AN IDIOT BECAUSE I BOUGHT THIS CAR!! UNBELIEVEABLE PROBLEMS, AND NOW I HAVE TO TRY TO SELL THIS CAR. I PAID $16000 FOR THIS CRAP, AND THEN I HAD TO PAY $300 BECAUSE THE ROTORS WARPED ON MY REAR BRAKES, AND THEN THE TRACK ON MY SUNROOF COMPLETLEY BROKE, AND THAT IS GOING TO COST ME AT LEAST $800. FORD/MERCURY SHOULD BE SUED FOR MAKING A TOTALLY CRAPPY CAR. AS YOU CAN SEE BY THE NUMBER OF COMPLAINTS ON YOUR WEBSITE, SOMETHING NEEDS TO BE DONE ABOUT THIS!!!! THANKS, ROSIE

WHILE TRAVELING ON HIGHWAY CUP HOLDER HAD A DRINK INSIDE. CUP HOLDER WILL DUMP THE DRINK IN DRIVER'S LAP. DEALERSHIP IS AWARE OF PROBLEM.*AK

BRAKE LIGHTS DO NOT WORK. LAMP MODULE IS INOPERATIVE DEALER STATED. *AK PIN IN WIRING HARNESS MELTED CAUSING BRAKE MODULE TO FAIL. *TT

CONSUMER WAS HAVING PROBLEMS WITH BRAKES WHICH WERE CAUSING VEHICLE NOT TO STOP .*AK

TRANSMISSON HAS FAILED. I'VE TAKEN MY VEHICLE BACK TO THE DEALER A MONTH AFTER I PURCHASED THE VEHICLE TO ADVISED THEM OF THE JURKING PROBLEM WITH THE CAR ALSO ADVISED THEM THAT THE COOLANT LIGHT WILL NOT GO OFF. DEALER HAS CHECKED THE VEHICLE AND STATED THEY COULD NOT FIND ANYTHING WRONG. AS OF NOW I AM NOT ABLE TO DRIVE THE VEHICLE. WAS ADVISED BY SALES REP THAT SOLD ME THE VEHICLE THE EXTENDED WARRANTY WOULD BE WORKED INTO MY PAYMENTS HOWEVER THIS IS NOT STATED IN THE CONTRACT. NOT TO MENTION THE BRAKES GRIND WHEN BACKING UP IN THE VEHICLE THEY HAVE BEEN REPLACED ON THE VEHICLE 3 MONTHS AGO AND THE BRAKE LIGHT IS FLASHING AGAIN. I WAS TOLD BY THE DEALER I WOULD BE RESPONSIBLE TO PAY $2700.00 TO FIX THE TRANSMISSION.*AK

BRAKE LAMP SWITCH CONTINUALLY OVERHEATS, CAUSING SPEED CONTROL/BRAKELAMPS FUSE TO BLOW. ELECTRICAL SYSTEM FAILS AT OR ABOVE 5,000 RPM (ALL ELECTRONICS SUFFER FROM REDUCED POWER UTILL RPM IS BELOW 5,000)

FRONT PASSENGER'S SEAT MOVES FORWARD WHILE DRIVING, DEALER NOT NOTIFIED YET. *AK CONSUMER STATES THAT THE PASSENGER SEAT WILL NOT STAY LOCKED INTO POSITION. WHEN THE VEHICLE COMES TO A STOP, THE SEAT WILL SLIDE FORWARD, NO MATTER HOW LIGHT THE BRAKES ARE APPLIED. *SCC

THE SPEEDOMETER JUMPS AND AT TIMES DOES NOT WORK AT ALL. THIS SAME PROBLEM HAS OCCURRED AT LEAST 5 OR 6 TIMES IN THE PAST TWO YEARS. THE INSTRUMENT CLUSTER HAS BEEN REPLACED EACH TIME. THE INTRUMENT CLUSTER INSTALLED LAST MONTH WAS BAD WHILE DRIVING IT HOME FROM THE DEALERSHIP. IT WILL PROBABLY HAVE TO BE REPLACED AT ITS NEXT OIL CHANGE. THE VEHICLE IS ALMOST OUT OF WARRANTY AND THE DEALER ADVISED ME THAT I WOULD BE RESPONSIBLE FOR ANY INCIDENTS AFTER THE WARRANTY EXPIRES EVEN WITH ITS HISTORY, AND I WAS TOLD BY THE DEALER THAT THEY HAVE SEEN THIS PROBLEM WITH OTHER COUGARS.*AK

PURCHASED NEW TIRE FROM DEALERSHIP - TIRE HAD SEAM-LIKE CUT ON OUTSIDE WALL - TIRE LOST ABOUT 2 TO 10 LBS OF PRESSURE PER DAY - TOOK CAR IN TO DEALERSHIP SEVERAL TIMES OVER THIS MATTER - WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE TIRE - TIRE WAS FINALLY REPLACED BY DEALER AFTER CONSUMER COMPLAINED MULTIPLE TIMES. TOOK VEHICLE IN TO HAVE CHECKED OUT AFTER HIT BY UNLICENSED/UNINSURED MOTORIST IN THE SIDE - WAS TOLD BY DEALERSHIP (ETTERS FORD IN CRAWFORDSVILLE, IN) THAT TRANSMISSION DESPERATELY NEEDED SERVICED - WAS TOLD THAT IT HAD A KNOCK AND WOULD CAUSE MAJOR PROBLEMS IF NOT DEALT WITH - CUSTOMER BROUGHT UP THAT VEHICLE WAS NOT OVERDUE OR EVEN DUE FOR A TRANSMISSION SERVICE FOR QUITE A WHILE AND POINTED TO OWNER'S MANUAL SPECIFICATIONS - WAS TOLD, AFTER CAR RELOOKED AT, THAT IT WAS A MISTAKE AND THAT TRANSMISSION WAS FINE - HAVE HAD A KNOCK AND SLIPPING OF TRANSMISSION SINCE.*AK